Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2072

Description: Failback on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2071

Description: Failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted below). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration.

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Hello,

Our Network Operator is still working on their issue and we are keeping track.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Disconnection of downstream provider

Impacted Services: Inbound and Outbound SMS

Customer Impact: Messages will be queued on our platform but will not be delivered to SMS provider.

We apologize for any inconvenience caused. We'll keep you informed.

Best wishes,
Smart Messaging Tailored Team