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    <channel>
        <title>Smart Messaging Tailored Platform Status</title>
        <link>https://status.tailored.bt.com/rss</link>
        <description><![CDATA[Status Feed]]></description>
        <atom:link href="http://status.tailored.bt.com/" rel="self"></atom:link>
                                                                <language>en</language>
        <lastBuildDate>Fri, 24 Apr 2026 15:16:05 +0000</lastBuildDate>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED]]></title>
                        <link>https://status.tailored.bt.com/incident/714/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/714/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed. 


Original Date/Time: 30/04/2026 - 1:00 UTC


New Date/Time: 18/06/2026 - 1:00 UTC


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 17 Apr 2026 10:25:29 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/712/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/712/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Service outage impacting international SMS delivery.
 
 
Impacted Services:  A subset of SMS international traffics.
 
 
Start time: 2026-04-09 01:35 UTC
 
 
End time: 2026-04-09 03:10 UTC
 
A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.
 
 
We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.



Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 09 Apr 2026 03:22:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/711/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/711/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: An issue is currently affecting international traffic across all Soprano brands.


Impacted Services: A subset of SMS international traffic


Start time: 2026-04-09 01:35 UTC


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 09 Apr 2026 02:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/710/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/710/</guid>
            <description><![CDATA[Hello,


We would like to inform that Operator fixed their issue and the service is fully recovered.


We are still performing some tests.


Impacted Services: SMS and Delivery receipts



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sat, 07 Mar 2026 11:14:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/709/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/709/</guid>
            <description><![CDATA[Hello,


We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.


Type: Operator Service Impairment


Impacted Services: SMS and Delivery receipts
 

Customer Impact: Delayed SMS (MT/MO), Delayed Delivery Receipts, Missing Delivery Receipts


We apologise for any inconvenience caused, and will keep you informed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sat, 07 Mar 2026 09:06:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/708/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/708/</guid>
            <description><![CDATA[Hello,


We would like to inform you that we completed the investigation and the issue was resolved.  There are no further delays detected.


Impacted Services: Email to SMS


Start time: 05/02/2026 8:00 AM UTC

End time:  05/02/2026 4:03 PM UTC  


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Feb 2026 16:08:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/706/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/706/</guid>
            <description><![CDATA[Hello,


The team identified the cause of the issue and is continuing to investigate further to resolve the issue.




Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Feb 2026 12:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/705/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/705/</guid>
            <description><![CDATA[Hello,


Our monitoring detected an issue causing a small number of messages to experience delay in delivery.  We have started investigating and we will provide further updates soon. 


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Feb 2026 11:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/704/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/704/</guid>
            <description><![CDATA[Hello,


The planned maintenance on the Smart Messaging Tailored Platform is now complete. A rollback was required, and the platform is currently operating as expected. We are continuing to validate the event and will provide further updates should any unexpected issues arise.
 
 
Maintenance start time: 05/02/2026 - 01:00 am GMT
Maintenance end time: 05/02/2026 - 05:00 am GMT

Impact: No Services were impacted. 


Best regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Feb 2026 05:06:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/703/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/703/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Feb 2026 00:50:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/702/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/702/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered


Event description: SMS processing delay


Impacted Services: SMS - MT (API, WEB SMS)


Start time: 29/01/2026 - 08:00 AM UTC

End time:  29/01/2026 - 12:05 PM UTC


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 29 Jan 2026 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/701/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/701/</guid>
            <description><![CDATA[Hello,


We experienced an issue that caused delay in the delivery of sms messages on Smart Messaging Tailored platform. The issue seemed to have been resolved and our engineers are continuously monitoring.


Event description: SMS processing delay


Impacted Services: SMS - MT (API, WEB SMS)


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 29 Jan 2026 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/700/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/700/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored, and the service is fully recovered.


Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.


Impacted Services: This issue only affects users who are not using the direct URL and instead are accessing the portal through a cached browser redirection link. The portal remains accessible when using the direct link: https://tailored.bt.com


Start time: 23/01/2026 07:50 UTC

End time: 23/01/2026 09:20 UTC

The issue was downgraded to a minor level, and we can confirm that it will be fully resolved in the planned upgrade (PCR-7106) scheduled for 5 February 2026.

Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 23 Jan 2026 09:36:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/698/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/698/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.


Impacted Services: Access to the web portal only affecting redirection. The portal remains accessible when using the direct link: https://tailored.bt.com/


Start time: 22/01/2026 - 13:38 UTC


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 23 Jan 2026 07:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/697/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/697/</guid>
            <description><![CDATA[Hello,


We would like to inform that the issue has been identified and a fix was implemented. The system has been restored and the service is fully recovered.


Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.


Impacted Services: Access to the web portal


Start time: 20/01/2026 - 8:30 AM UTC

End time:  20/01/2026 - 10:48 AM UTC


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 20 Jan 2026 10:48:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/696/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/696/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.


Impacted Services: Access to the web portal


Start time: 20/01/2026 - 8:30 AM UTC


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 20 Jan 2026 08:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/695/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/695/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 05/02/2026 - 01:00 am GMT  


Maintenance end time: 05/02/2026 - 05:00 am GMT


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 16 Jan 2026 17:51:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/694/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/694/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Certificate update for domain https://tailored.bt.com*


Maintenance start time:  06/11/2025 1:00 UTC


Maintenance end time: 06/11/2025 2:00 UTC


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period.


If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 31 Oct 2025 10:41:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/693/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/693/</guid>
            <description><![CDATA[Hello,


We wish to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 16/10/2025 - 01:00 am UTC  
Maintenance end time: 16/10/2025 - 02:52 am UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 16 Oct 2025 02:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/692/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/692/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 16 Oct 2025 00:55:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/691/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/691/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Certificate update for domain https://tailored.bt.com*


Maintenance start time:  06/11/2025 1:00 UTC


Maintenance end time: 06/11/2025 2:00 UTC


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period.


If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 02 Oct 2025 12:21:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/690/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/690/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 16/10/2025 - 01:00 AM UTC


Maintenance end time: 16/10/2025 - 05:00 AM UTC


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 02 Oct 2025 12:17:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/687/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/687/</guid>
            <description><![CDATA[Hello,


We wish inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 25/09/2025 - 01:00 UTC  
Maintenance end time: 25/09/2025 - 02:25 UTC


Impact: No Services were impacted. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 25 Aug 2025 03:54:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/686/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/686/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 25 Aug 2025 01:02:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/685/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/685/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 25 Aug 2025 01:00:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/684/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/684/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: 2 of 2 BCP Failback.


Maintenance start time: 25/08/2025 01:00 AM UTC


Maintenance end time: 25/08/2025 05:00 AM UTC


Impact: No Service Impact is expected.


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 11 Aug 2025 15:22:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/683/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/683/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: 1 of 2 BCP Failover.


Maintenance start time: 22/08/2025 1:00 AM UTC


Maintenance end time: 22/08/2025 05:00 AM UTC


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 11 Aug 2025 15:17:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/682/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/682/</guid>
            <description><![CDATA[Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 24/07/2025 - 03:00 am BST  
Maintenance end time: 24/07/2025 - 04:05 am BST


Impact: No Services were impacted. 

Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Jul 2025 03:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/681/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/681/</guid>
            <description><![CDATA[Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Jul 2025 00:57:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/680/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/680/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT


Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 10 Jul 2025 18:30:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025]]></title>
                        <link>https://status.tailored.bt.com/incident/679/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/679/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.  


What does this mean for you?  

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.  

What action should you take?  

- Review your systems, applications, and devices to ensure they support TLS 1.2 or later.  
- If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.  
- If you need assistance or have questions about this change, please don’t hesitate to contact our support team.  


We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.  

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 28 Apr 2025 08:38:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/678/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/678/</guid>
            <description><![CDATA[Hello,

This is to inform that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 24/04/2025 - 02:00 am BST
Maintenance end time: 24/04/2025 - 05:17 am BST

Impact: No Services were impacted


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Apr 2025 04:22:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/675/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/675/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 24/04/2025 - 01:00 am CET


Maintenance end time: 24/04/2025 - 05:00 am CET


Impact: No Service Impact is expected.


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Apr 2025 03:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/677/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/677/</guid>
            <description><![CDATA[Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

We will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Apr 2025 01:21:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025]]></title>
                        <link>https://status.tailored.bt.com/incident/676/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/676/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.  


What does this mean for you?  

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.  

What action should you take?  

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.  
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.  
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.  


We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.  

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 10 Apr 2025 07:19:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025]]></title>
                        <link>https://status.tailored.bt.com/incident/674/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/674/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.  


What does this mean for you?  

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.  

What action should you take?  

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.  
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.  
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.  


We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.  

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 18 Mar 2025 09:21:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/673/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/673/</guid>
            <description><![CDATA[Hello,



We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 


Maintenance start time: 19/02/2025 - 01:00 am GMT  



Maintenance end time: 19/02/2025 - 05:00 am GMT  



Impact: No Service Impact is expected.  



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 19 Feb 2025 03:59:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/672/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/672/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 19 Feb 2025 00:58:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/671/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/671/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 19/02/2025 - 01:00 am GMT  


Maintenance end time: 19/02/2025 - 05:00 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 05 Feb 2025 15:07:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/670/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/670/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the t-mmp.com domain


Maintenance start time: 04/02/2025 - 01:00 am GMT  


Maintenance end time: 04/02/2025 - 01:30 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 21 Jan 2025 09:47:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/669/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/669/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the Voice Service is fully recovered.


Event description: Service Degradation


Impacted Services: Voice Services


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Dec 2024 03:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/668/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/668/</guid>
            <description><![CDATA[Hello,


We wish to inform you that the Global Smart Messaging Suite is currently experiencing a service issue related to our downstream provider. Please be assured that we are actively working with them to resolve the matter as quickly as possible.


Event description: Service degradation


Impacted Services: Voice Services


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Dec 2024 03:13:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/667/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/667/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Service Degradation


Impacted Services: Voice Services


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Dec 2024 01:28:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/666/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/666/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the system has been restored and the service is fully recovered.  


Event description: Delays and queues on our email server, due to limitations put in place by recipient servers  


Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes.  


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Dec 2024 09:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/665/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/665/</guid>
            <description><![CDATA[Hello,  


We are still experiencing issues on our platform.  


Event description: Delays and queues on our email server, due to limitations put in place by recipient servers  


Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via the Email product/API are processed correctly, with no impact  


Our engineers are working with the recipients and Microsoft to restablish full service as soon as possible.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 10 Dec 2024 08:44:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/664/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/664/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: We are seeing delays and queues on our email server, due to limitations put in place by recipient servers.  


Impacted Services: Password reset emails, delivery report emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via  the Email product/API are processed correctly, with no impact.  


Our engineers are working with recipients and Microsoft to resolve the issue as soon as possible.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 28 Nov 2024 10:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/663/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/663/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 06/11/2024 - 01:00 GMT  


Maintenance end time: 06/11/2024 - 02:00 GMT


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 06 Nov 2024 04:51:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/662/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/662/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 06 Nov 2024 00:34:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/661/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/661/</guid>
            <description><![CDATA[Hello,

Please see update regarding platform issue:

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 
2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working. 


Impacted Services: Email-to-sms only.  

Start time: 01/11/2024 - 08:00 AM  


Our Engineers are still investigating the issue.

Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sat, 02 Nov 2024 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/658/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/658/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. API MO and DR traffic is not afffected at all.  


Impacted Services: Email-to-sms only.  


Start time: 01/11/2024 - 08:00 AM  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 01 Nov 2024 12:39:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/660/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/660/</guid>
            <description><![CDATA[Hello,


We are still investigating the issue on our platform pertaining to below:


Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 
2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working. 


Impacted Services: Email-to-sms only.  


Start time: 01/11/2024 - 08:00 AM  


ETA: TBA  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 01 Nov 2024 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/656/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/656/</guid>
            <description><![CDATA[Hello,



We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 


Description: Release of new Software version with patches and enhancements.




Maintenance start time: 31/10/2024 - 01:00 am GMT



Maintenance end time: 31/10/2024 - 05:00 am GMT



Impact: no impacted expected


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 31 Oct 2024 03:17:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/655/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/655/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 31 Oct 2024 00:47:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/654/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/654/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Delay in processing emails  


Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays. 


If you are still having issues receiving password reset or 2FA codes emails, please contact the support team at support@tailored.bt.com  

Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 25 Oct 2024 09:51:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/653/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/653/</guid>
            <description><![CDATA[Hello,  


We are still experiencing issues on our platform.


Event description: Delay in processing emails  


Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays  


Our engineers are working to restablish full service as soon as possible. A fix is scheduled to be implemented over night which should improve the email performance.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Oct 2024 16:51:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/652/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/652/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Delay in processing emails  


Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports  are arriving with delays  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Oct 2024 09:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/651/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/651/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the tailored.bt.com


Maintenance start time: 06/11/2024 - 01:00 am GMT  


Maintenance end time: 06/11/2024 - 02:00 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 23 Oct 2024 11:28:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/650/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/650/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 31/10/2024 - 01:00 am GMT  


Maintenance end time: 31/10/2024 - 05:00 am GMT  


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 17 Oct 2024 15:25:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/649/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/649/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Description: Release of new Software version with patches and enhancements.
Maintenance start time: 07/10/2024 - 07:00 am GMT
Maintenance end time: 07/10/2024 - 12:00 PM GMT



Impact: No Services were impacted. 



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Oct 2024 03:13:32 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/648/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/648/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Oct 2024 00:09:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/646/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/646/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you Three UK will be performing maintenance work on their systems.


Maintenance start time: 30/09/2024 - 10:00 am BST  

Maintenance end time: 01/10/2024 - 06:00 am BST  


Impact: SMS traffic towards Three UK destinations will face multiple shorter delays. No SMS will be lost.  


We apologize for any inconveniences you may experience. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 16 Sep 2024 12:48:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/645/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/645/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed. 

New Date/Time: 07/10/2024 - 07:00 AM GMT  




Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 16 Sep 2024 06:54:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/644/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/644/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 18/09/2024 - 01:00 am GMT  


Maintenance end time: 18/09/2024 - 05:00 am GMT  


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 04 Sep 2024 08:32:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/643/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/643/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 


Maintenance start time: 23/08/2024 - 01:00 am GMT



Maintenance end time: 23/08/2024 - 02:30 am GMT



Impact: Outage was less than 10 seconds at 1:26 GMT



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 26 Aug 2024 09:22:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/642/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/642/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 26 Aug 2024 08:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/641/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/641/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 23/08/2024 - 01:00 am GMT


Maintenance end time: 23/08/2024 - 02:30 am GMT


Impact: 3 minutes outage from 01:20 GMT to 01:23 GMT 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 23 Aug 2024 02:21:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/640/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/640/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 22 Aug 2024 23:34:57 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 2 of 2]]></title>
                        <link>https://status.tailored.bt.com/incident/639/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/639/</guid>
            <description><![CDATA[Hello,  

Please be informed that the BCP testing failback scheduled for September 2nd has been moved. Please see below the updated information.

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failback to the primary site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.  


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.    


Maintenance start time: 26/08/2024- 01:00 am GMT  


Maintenance end time: 26/08/2024 - 05:00 am GMT  


Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Aug 2024 07:06:03 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 1 of 2]]></title>
                        <link>https://status.tailored.bt.com/incident/638/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/638/</guid>
            <description><![CDATA[Hello,  


Please be informed that the BCP testing scheduled for August 30th has been moved. Please see below the updated information.

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.  


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.  


Maintenance start time: 23/08/2024 - 01:00 am GMT  


Maintenance end time: 23/08/2024 - 05:00 am GMT  


Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Aug 2024 07:02:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 2 of 2]]></title>
                        <link>https://status.tailored.bt.com/incident/637/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/637/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failback to the primary site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.  


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.    


Maintenance start time: 02/09/2024 - 01:00 am GMT  


Maintenance end time: 02/09/2024 - 05:00 am GMT  


Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 02 Aug 2024 08:12:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 1 of 2]]></title>
                        <link>https://status.tailored.bt.com/incident/636/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/636/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.  


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.  


Maintenance start time: 30/08/2024 - 01:00 am GMT  


Maintenance end time: 30/08/2024 - 05:00 am GMT  


Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 02 Aug 2024 08:09:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/635/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/635/</guid>
            <description><![CDATA[Hello,  


We would like to inform that Operator fixed their issue and the service is fully recovered.  


We will continue monitoring over the next days.  


Impacted Services: Emails  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 05 Jul 2024 12:13:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/634/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/634/</guid>
            <description><![CDATA[Hello,  


We would like to inform that Operator fixed their issue.    


Emails are being sent out successfully at the moment, with no delays. However we are monitoring the situation to ensure stabilty.  


Impacted Services: Emails


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 04 Jul 2024 08:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/633/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/633/</guid>
            <description><![CDATA[Hello,  


Our Network Operator is still working on their issue and we are keeping track.  


We will provide an update as soon as possible.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Jul 2024 15:28:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/632/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/632/</guid>
            <description><![CDATA[Hello,  


We are writing to inform that one of our suppliers is currently experiencing an issue on their platform and blocking our emails, thus generating a delay in all emails sent from the platform.  


Type: Email delivery delay  


Impacted Services: Email  


Customer Impact: Outgoing emails are sent with delays.  



We apologise for any inconvenience caused, and will keep you informed. Please contact the support for any issues you might face.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Jul 2024 11:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/631/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/631/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Delay in delivering emails from the platform  


Impacted Services: Emails and 2FA verfication codes  


Start time: 02/07/2024 - 10:30 AM GMT  

End time:  03/07/2024 - 03:00 AM GMT  


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Jul 2024 06:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/630/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/630/</guid>
            <description><![CDATA[Hello,  


We are still experiencing issues on our platform.  


Event description: Delay in delivering email from the platform  


Impacted Services: Email and 2FA verification codes  


Start time: 02/07/2024 - 10:30 AM GMT  


Our engineers are working to restablish full service as soon as possible. Should you experience issues logging in, please contact the support team at support@tailored.bt.com     

Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 02 Jul 2024 19:09:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/629/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/629/</guid>
            <description><![CDATA[Hello,  


We are still experiencing issues on our platform.  


Event description: Delay in delivering email from the platform  


Impacted Services: Email and 2FA verification codes  


Start time: 02/07/2024 - 10:30 AM GMT  


Our engineers are working to restablish full service as soon as possible. Should you experience issues logging in, please contact the support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 02 Jul 2024 15:48:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/628/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/628/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Delays in delivering emails from the platform.  


Impacted Services: Email and 2FA verification codes  


Start time: 02/07/2024 - 10:30 AM GMT  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  Should you experience issues logging in, please contact the support team on support@tailored.bt.com  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 02 Jul 2024 13:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/627/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/627/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 26/06/2024 - 01:00AM GMT


Maintenance end time: 26/06/2024 - 02:50AM GMT


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 26 Jun 2024 01:53:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/626/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/626/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 25 Jun 2024 23:30:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/625/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/625/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 26/06/2024 - 01:00 am GMT  


Maintenance end time: 26/06/2024 - 05:00 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 12 Jun 2024 09:51:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Three UK]]></title>
                        <link>https://status.tailored.bt.com/incident/624/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/624/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you Three UK will be performing maintenance work on their systems.  


Maintenance start time: 07/05/2024 - 21:00 GMT  


Maintenance end time: 08/05/2024 - 05:00 am GMT  


Affected products: SMS towards Three UK destinations  


We apologize for any inconveniences you may experience. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 24 Apr 2024 12:29:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/623/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/623/</guid>
            <description><![CDATA[Hello,  


We have been made aware that Three UK plan to carry out essential maintenance this evening.


Maintenance start time: 23/04/2024 - 22:00 GMT  


Maintenance end time: 24/04/2024 - 06:00 GMT  


Impact: There will be potential impact to Cell Broadcast Service, SMS, MMS and SSL VPN Service.


We apologize for any inconveniences caused by this work. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 23 Apr 2024 07:16:09 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/622/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/622/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 21/02/2024 - 01:00 GMT


Maintenance end time: 21/02/2024 - 02:46 GMT


Impact: 23 minutes outage


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Feb 2024 03:10:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/621/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/621/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Feb 2024 00:30:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/620/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/620/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 20/02/2024 - 01:00 GMT


Maintenance end time: 20/02/2024 - 01:19 GMT


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 20 Feb 2024 01:19:45 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/619/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/619/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 20 Feb 2024 00:33:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/618/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/618/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 08/02/2024 - 01:00 UTC


Maintenance end time: 08/02/2024 - 01:54 UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 08 Feb 2024 01:56:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/617/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/617/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 08 Feb 2024 00:43:22 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/616/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/616/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 21/02/2024 - 01:00 am GMT  


Maintenance end time: 21/02/2024 - 05:00 am GMT  


Impact: 15 minutes downtime during the first hour.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 07 Feb 2024 08:52:18 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/615/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/615/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the t-mmp.com domain. If you are still using this domain, we would encourage you to transition to https://tailored.bt.com.   


Maintenance start time: 20/02/2024 - 01:00 am GMT  


Maintenance end time: 20/02/2024 - 01:30 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Feb 2024 15:37:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/614/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/614/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the *sopranodesign.com domain. Please note that the root and intermediate certificates are being updated as well. Should you require to import them on your side, please contact the support team to receive a copy of the certificates.  


Maintenance start time: 08/02/2024 - 01:00 am GMT  


Maintenance end time: 08/02/2024 - 02:00 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 26 Jan 2024 06:36:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - Vodafone UK]]></title>
                        <link>https://status.tailored.bt.com/incident/613/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/613/</guid>
            <description><![CDATA[Hello,  


We would like to inform that Operator fixed their issue and the service is fully recovered.  


Impacted Services: Delayed MTs/MOs/Missing delivery receipts/Late delivery receipts  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 10 Jan 2024 13:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - Vodafone UK]]></title>
                        <link>https://status.tailored.bt.com/incident/612/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/612/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.  


Type: Operator Service Impairment  


Impacted Services: SMS to and from Vodafone UK  


Customer Impact: Delayed MTs/MOs/Missing delivery receipts/Late delivery receipts  


We apologise for any inconvenience caused, and will keep you informed.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 10 Jan 2024 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/611/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/611/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 06/11/2023 – 01:00 GMT


Maintenance end time: 06/11/2023 – 02:04 GMT


Impact: 6 minutes outage


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 06 Nov 2023 02:17:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/610/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/610/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 06 Nov 2023 00:31:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/609/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/609/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 03/11/2023 – 01:00 GMT


Maintenance end time: 03/11/2023 – 02:15 GMT


Impact: 10-minute outage


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 03 Nov 2023 02:32:54 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/608/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/608/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 03 Nov 2023 00:32:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/607/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/607/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 01/11/2023 - 01:00 GMT


Maintenance end time: 01/11/2023 - 01:41 GMT


Impact: No Services were impacted


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 01 Nov 2023 01:49:39 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/606/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/606/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 01 Nov 2023 00:34:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/605/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/605/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.  


Description: certificate update for the tailored.bt.com domain  


Maintenance start time:   01/11/2023 - 01:00 GMT  


Maintenance end time:  01/11/2023 - 02:00 GMT  


Impact: no impact  


We will email you at the beginning and end of the maintenance period.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 31 Oct 2023 05:43:29 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/604/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/604/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the change intended for the maintenance window below on Smart Messaging Tailored has been rolled back and that the old certificate is still in place. 


Start time: 30/10/2023 - 01:00 am GMT


End time: 30/10/2023 - 02:00 am GMT


A new date/time will be scheduled and a new notification will be sent for when the new certificate is set to be implemented.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 30 Oct 2023 04:59:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/603/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/603/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 30/10/2023 - 01:00 am GMT  


Maintenance end time:  30/10/2023 - 01:30 am GMT  


Impact: No Services were impacted. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 30 Oct 2023 01:37:30 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/602/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/602/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 30 Oct 2023 00:36:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/601/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/601/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.


Maintenance start time: 06/11/2023 - 01:00 am GMT  

Maintenance end time: 06/11/2023 - 04:00 am GMT  


Impact: All services for approximately 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Oct 2023 10:17:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/600/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/600/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.


Maintenance start time: 03/11/2023 - 01:00 am GMT  


Maintenance end time: 03/11/2023 - 04:00 am GMT  


Impact: All services for approximately 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Oct 2023 10:14:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/599/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/599/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the tailored.bt.com domain


Maintenance start time: 30/10/2023 - 01:00 am GMT  


Maintenance end time: 30/10/2023 - 02:00 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Oct 2023 10:19:34 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/598/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/598/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 30/08/2023 - 00:00 UTC  
Maintenance end time: 30/08/2023 - 02:06 UTC


Impact: 13 minutes service outage.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 30 Aug 2023 02:17:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/597/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/597/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 29 Aug 2023 23:41:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/596/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/596/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 30/08/2023 - 01:00 am GMT


Maintenance end time: 30/08/2023 - 05:00 am GMT


Impact: 5 minutes service interruption in the first hour  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Aug 2023 13:02:17 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/595/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/595/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 01:00 AM GMT


Maintenance end time: 03:23 AM GMT


Impact: No Services were impacted


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 05 Jul 2023 02:39:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/594/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/594/</guid>
            <description><![CDATA[Hello,


We are writing to inform that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 04 Jul 2023 23:30:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/593/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/593/</guid>
            <description><![CDATA[Dear customer,  


Please see below the correct hours for the Smart Messaging Tailored planned maintenance on 5th of July 2023.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 05/07/2023 - 01:00 am GMT  

Maintenance end time: 05/07/2023 - 05:00 am GMT  


We apologize for any inconveniences.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 30 Jun 2023 08:08:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/592/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/592/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 05/07/2023 - 01:00 am GMT  


Maintenance end time: 05/07/2023 - 05:00 am GMT  


Impact: Up to 5 minutes of outage in the first hour.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Jun 2023 19:09:02 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/591/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/591/</guid>
            <description><![CDATA[Hello,


We would like to inform that Operator fixed their issue and are currently monitoring the performance.  


Impacted Services: delayed or failed SMS towards O2 UK, Lyca, Virgin Mobile and Sky  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 16 May 2023 19:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/590/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/590/</guid>
            <description><![CDATA[Hello,  


We are writing to inform that O2 UK, Lyca, Virgin Mobile and Sky Mobile UK are currently experiencing an issue on their platforms. The operators are working to solve the issues to restore the affected services as fast as possible.   


Clients may observe delayed or failed MTs and MOs towards these networks.  


Incident Start Time: 2023-05-16 13:52 UTC  


We will update as soon as we have more information.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 16 May 2023 13:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/589/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/589/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 19/04/2023 - 00:00 GMT


Maintenance end time: 19/04/2023 - 04:00 GMT


Impact: 30 minutes outage.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 19 Apr 2023 03:25:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/588/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/588/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


If you have any questions or concerns, please contact our support team at support@tailored.bt.com or +44 1260 540555.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 18 Apr 2023 22:38:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Platform Refresh]]></title>
                        <link>https://status.tailored.bt.com/incident/587/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/587/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Platform refresh. Please review the email "BT Smart Messaging Platform Refresh - 19/04/2023"  


Maintenance start time: 19/04/2023 - 00:00 am GMT  


Maintenance end time: 19/04/2023 - 04:00 am GMT  


Impact: 30 minutes of downtime during the first hour of the maintenance window  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 05 Apr 2023 09:40:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED]]></title>
                        <link>https://status.tailored.bt.com/incident/586/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/586/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.  

Please review email "BT Smart Messaging Platform Refresh - POSTPONED until March 22nd 2023" for more details.  


Original Date/Time: 08/03/2023 - 00:00 am GMT  


New Date/Time: 22/03/2023 - 04:00 am GMT  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 07 Mar 2023 17:49:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/585/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/585/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: certificate update for the t-mmp.com domain  


Maintenance start time: 09/03/2023 - 01:00 am GMT  


Maintenance end time: 09/03/2023 - 02:00 am GMT  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 03 Mar 2023 12:45:43 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/584/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/584/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 02/03/2023 - 20:30 UTC


Maintenance end time: 02/03/2023 - 22:03 UTC


Impact: No Services were impacted 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 02 Mar 2023 22:07:56 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/583/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/583/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 02 Mar 2023 20:06:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/582/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/582/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.  


Description: certificate update on *sopranodesign.com wildcard domain.  


Maintenance start time: 02/03/2023 - 20:30 GMT  


Maintenance end time: 02/03/2023 - 21:30 GMT  


Impact: No impact expected  


We will email you at the beginning and end of the maintenance period.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 24 Feb 2023 09:58:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/581/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/581/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Platform refresh. Please review email "BT Smart Messaging Platform Refresh - Fourth Notice" for more details.  


Maintenance start time: 08/03/2023 - 00:00 am GMT  


Maintenance end time: 08/03/2023 - 04:00 am GMT  


Impact: 30 minutes of downtime during the first hour, starting at approximately 00:10 am GMT  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 Feb 2023 11:57:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/580/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/580/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the system has been restored and the service is fully recovered.  


Event description: Service degradation  


Impacted Services: SMS sent from platform  


Start time: 14/02/2023 - 04:00 am UTC  

End time:  14/02/2023 - 08:05 am UTC  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 14 Feb 2023 09:18:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/579/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/579/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Service degradation  


Impacted Services: SMS sent from platform  


Start time: 14/02/2023 - 04:00 am UTC  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 14 Feb 2023 08:34:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/578/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/578/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 14/02/2023 - 01:00 UTC


Maintenance end time: 14/02/2023 - 03:26 UTC


Impact: No Services were impacted. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 14 Feb 2023 04:22:29 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/577/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/577/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 14 Feb 2023 00:28:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/576/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/576/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 14/02/2023 - 01:00 am UTC  


Maintenance end time: 14/02/2023 - 05:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 31 Jan 2023 13:13:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - CANCELLED]]></title>
                        <link>https://status.tailored.bt.com/incident/575/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/575/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been cancelled. 


Original Date/Time: 18/01/2023 - 01:00 am UTC


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 17 Jan 2023 20:10:03 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/574/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/574/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 18/01/2023 - 01:00 am UTC  


Maintenance end time: 18/01/2023 - 05:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 06 Jan 2023 12:14:25 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/573/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/573/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Maintenance start time: : 05/12/2022 - 01:00 am UTC


Maintenance end time: 05/12/2022 - 02:12 am UTC


Impact: 15 minute outage


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Dec 2022 02:31:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/572/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/572/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Dec 2022 00:30:56 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/571/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/571/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.  


Event description: Service degradation  


Impacted Services: HTTP API  


Start time: 02/12/2022 - 10:00 AM UTC  

End time:  02/12/2022 - 10:30 AM UTC  


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 02 Dec 2022 10:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/570/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/570/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Service degradation  


Impacted Services: HTTP API  


Start time: 02/12/2022 - 10:00 AM UTC  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 02 Dec 2022 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/569/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/569/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 02/12/2022 - 01:00 UTC


Maintenance end time: 02/12/2022 - 02:15 UTC


Impact: 14 minutes outage.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 02 Dec 2022 02:26:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/568/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/568/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 02 Dec 2022 00:39:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/567/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/567/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 22/11/2022 - 01:06 UTC


Maintenance end time: 22/11/2022 - 01:29  UTC


Impact: 23 minute outage


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 22 Nov 2022 13:57:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/566/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/566/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 22 Nov 2022 11:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Failback to Primary site]]></title>
                        <link>https://status.tailored.bt.com/incident/565/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/565/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.  


Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.  


Maintenance start time: 05/12/2022 - 01:00 am UTC  


Maintenance end time: 05/12/2022 - 04:00 am UTC  


Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 18 Nov 2022 13:08:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Failover to the Disaster Recovery site]]></title>
                        <link>https://status.tailored.bt.com/incident/564/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/564/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.  


Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.  


Maintenance start time: 02/12/2022 - 01:00 am UTC  


Maintenance end time: 02/12/2022 - 04:00 am UTC  


Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 18 Nov 2022 13:05:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/563/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/563/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 09/11/2022 01:00 am UTC


Maintenance end time: 09/11/2022 - 03:00 am UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 09 Nov 2022 13:38:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/562/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/562/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 09 Nov 2022 00:30:30 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/561/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/561/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored. 


Description: Database maintenance  


Maintenance start time: 22/11/2022 - 01:00 am UTC  


Maintenance end time: 22/11/2022 - 03:00 am UTC  


Impact: Service interruption of up to 5 - 10 minutes  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 08 Nov 2022 11:21:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/560/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/560/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 07/11/2022 - 01:00 am UTC


Maintenance end time: 07/11/2022 - 04:00 am UTC


Impact: No Services Impacted


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Nov 2022 15:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/559/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/559/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference:  PCR-4513
 

Description: Release of new Software version with patches and enhancements.


Maintenance start time: 07/11/2022 - 01:00 am UTC


Maintenance end time: 07/11/2022 - 04:00 am UTC
 

Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Nov 2022 00:31:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/558/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/558/</guid>
            <description><![CDATA[Hello,  


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.  
 

Maintenance start time: 03/11/2022 - 01:00 am UTC  
Maintenance end time: 03/11/2022 - 02:00 am UTC  


Impact: No Services were impacted.  

Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 03 Nov 2022 08:31:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/557/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/557/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 03 Nov 2022 00:37:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/556/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/556/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Database maintenance  


Maintenance start time: 09/11/2022 - 01:00 am UTC  


Maintenance end time: 09/11/2022 - 03:00 am UTC  


Impact: There will be a 15 minutes of service interruption at the beginning of the maintenance window. During this period, users may experience connectivity issues via API. Portal users may also experience delays in sending messages  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 26 Oct 2022 07:34:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/555/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/555/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 07/11/2022 - 01:00 am UTC  


Maintenance end time: 07/11/2022 - 04:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 24 Oct 2022 13:35:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/554/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/554/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the tailored.bt.com domain  


Maintenance start time: 03/11/2022 - 01:00 am UTC  


Maintenance end time: 03/11/2022 - 02:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 18 Oct 2022 11:03:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/553/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/553/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the enterprisemessaging.ee.co.uk domain  


Maintenance start time: 20/10/2022 - 01:00 am UTC  


Maintenance end time: 20/10/2022 - 02:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 05 Oct 2022 07:07:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/552/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/552/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Maintenance start time: 14/09/2022 - 00:00 UTC


Maintenance end time: 14/09/2022 - 02:27 UTC


Impact: Outage for 13 minutes


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 14 Sep 2022 02:44:39 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/551/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/551/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 13 Sep 2022 23:30:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/550/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/550/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 14/09/2022 - 00:00 am UTC  


Maintenance end time: 14/09/2022 - 04:00 am UTC  


Impact: Up to 15 minutes outage during the first hour   


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 30 Aug 2022 12:43:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/549/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/549/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 22/06/2022 - 00:00 am UTC  


Maintenance end time: 22/06/2022 - 02:07 am UTC  


Impact: Outage for 11 minutes 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 Jun 2022 02:56:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/548/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/548/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 21 Jun 2022 23:32:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/547/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/547/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 22/06/2022 - 00:00 am UTC  


Maintenance end time: 22/06/2022 - 04:00 am UTC  


Impact: we expect 10 minutes downtime.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 08 Jun 2022 11:46:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/546/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/546/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 11/05/2022 - 00:00 am UTC 


Maintenance end time: 11/05/2022 - 03:35 am UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 11 May 2022 03:46:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/545/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/545/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 10 May 2022 23:51:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/544/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/544/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 11/05/2022 - 00:00 am UTC  


Maintenance end time: 11/05/2022 - 04:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 27 Apr 2022 13:53:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Supplier Planned Service Maintenance - Fax Services only]]></title>
                        <link>https://status.tailored.bt.com/incident/543/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/543/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that our fax provider will be performing a planned maintenance on their systems.  


Date and Time: Sunday, May 1, 2022 from 3 AM - 4 AM EDT, 8 AM - 9 AM GMT  


Purpose: Routine Maintenance by our AWS hosting provider  


What to Expect: This will require a brief, 10-minute downtime within the maintenance window. During that 10-minute downtime:  

• Outbound faxes and PCI services will not be available  
• Faxes sent by email will be received as usual but will only be processed after the 10-minute downtime ends  
• Faxes already received in the system will be processed after the 10-minute downtime ends  
• Inbound faxes may be delayed in queues  
• User web portals will not be available  
• API endpoints will not be available  
• Faxes sent from US, Australia, and Canada may experience a 10-minute delay  


If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 27 Apr 2022 09:15:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/542/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/542/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for the t-mmp.com domain  


Maintenance start time: 03/05/2022 - 20:00 UTC  


Maintenance end time:  03/05/2022 - 22:00 UTC  


Impact: No Service Impact is expected  


If you need to import or trust the certificate ahead of time, please contact the support team to receive a copy of the new certificate. As this is an old domain, we advise to use the new domain tailored.bt.com for better performance.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 22 Apr 2022 07:34:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/541/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/541/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 20/04/2033 - 19:00 pm UTC
Maintenance end time: 20/04/2022 - 21:03 pm UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 20 Apr 2022 21:12:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/540/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/540/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 20 Apr 2022 18:47:17 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/539/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/539/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Wildcard certificate for all sub-domains for the sopranodesign.com domain  


Maintenance start time: 20/04/2022 - 19:00 pm UTC  


Maintenance end time: 20/04/2022 - 23:00 pm UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 06 Apr 2022 10:41:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/538/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/538/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 30/03/2022 - 00:06 UTC


Maintenance end time: 30/03/2022 - 03:33 UTC


Impact: No Services were impacted. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 30 Mar 2022 04:04:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/537/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/537/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 30 Mar 2022 00:05:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/536/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/536/</guid>
            <description><![CDATA[Hello,  


We would like to inform that Operator fixed their issue and the service is fully recovered.  


Impacted Services: Clients may have experienced delayed or failed MOs to the UK and Australia.    

Incident start time: 2022-03-28 07:39 am UTC  

Incident end time: 2022-03-28 10:12 am UTC  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 28 Mar 2022 13:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/535/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/535/</guid>
            <description><![CDATA[Hello,  


We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.  


Type: Operator Service Impairment  


Impacted Services: Incoming SMS (Mobile Originating)  


Customer Impact: Clients may experience delayes or failed MOs to the UK  


We apologise for any inconvenience caused, and will keep you informed.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 28 Mar 2022 11:49:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/534/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/534/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 30/03/2022 - 00:00 am UTC  


Maintenance end time:  30/03/2022 - 04:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 15 Mar 2022 18:13:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Microsoft Internet Explorer – End of Life]]></title>
                        <link>https://status.tailored.bt.com/incident/533/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/533/</guid>
            <description><![CDATA[Hello,  


As you may be aware, Microsoft has been working to retire their legacy internet browser, Internet Explorer (IE), since 2015, with the introduction of Edge.  
From 15 June 2022 Microsoft will fully discontinue support of IE.  

Smart Messaging Tailored is fully optimised for the following browsers:  
- Microsoft Edge  
- Google Chrome  
- Firefox  
- Safari  

Whilst you are still able to access Smart Messaging Tailored via IE, certain web features and functionality may not work or may cease to work over the coming months. Due to the official retirement of IE, Smart Messaging Tailor will no longer be optimised for this browser.  

If you still use IE to access Smart Messaging Tailored you should save links/favourites to an alternative browser to ensure you continue to receive the best online experience.  


Best wishes,  
Smart Messaging Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Mar 2022 09:38:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/532/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/532/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the system has been restored and the service is fully recovered.  


Event description: Intermittent issues with accessing the web portal


Impacted Services: access to the web portal  


Start time: 04/03/20022- 16:00 PM UTC  

End time:  04/03/2033 - 16:40 PM UTC  


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 04 Mar 2022 17:02:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/531/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/531/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Intermitent issues with accessing the web portal.  


Impacted Services: access to the web portal  


Start time: 04/03/2022 - 16:00 PM UTC  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 04 Mar 2022 16:07:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Supplier Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/530/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/530/</guid>
            <description><![CDATA[Hello,  


We are writing to inform one of our providers will be performing maintenance work on their system:  


Description: Scheduled Network Maintenance  


Start time: 15/03/2022 - 02:00 am UTC  

End time: 15/03/2022 - 06:00 am UTC  


Impact  

Clients will experience MT and/or MO delays on the destinations below:  
 - France (MT and 2-Way Short Code MO)  
 - New Zealand (MT and 2-Way Short Code MO)  
 - Belgium (2-Way Long Number MO)  
 - Germany (2-Way Short Code MO)  
 - United Kingdom (MT: EE only)  


If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 04 Mar 2022 10:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/529/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/529/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.  


Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.  


Impacted Services: Internet Explorer users were impacted, when trying to send SMS campaigns form the web portal.  


Start time: 16/02/2022 - 12:54 PM UTC  

End time:  16/02/2022 - 14:20 AM UTC  


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Feb 2022 14:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/528/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/528/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.  


Workaround: Use different browser, such as Microsoft Edge, Chrome, Firefox. Alternatively, the numbers can be saved as contacts which will allow to use the numbers from Internet Explorer.  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Feb 2022 12:53:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/527/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/527/</guid>
            <description><![CDATA[Hello,


PCR-3924


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


PCR-3924


Maintenance start time: 16/02/2022 - 00:00 UTC


Maintenance end time: 16/02/2022 - 03:00 UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Feb 2022 03:36:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/526/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/526/</guid>
            <description><![CDATA[Hello,


Change reference: PCR -3924


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 15 Feb 2022 23:25:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/525/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/525/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 16/02/2022 - 00:00 am UTC  


Maintenance end time: 16/02/2022 - 04:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,   
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 02 Feb 2022 12:57:45 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/524/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/524/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 22 December 00:30 (UTC)


Maintenance end time: 22 December 06:00 (UTC)


Impact: Up to 120 seconds of delivery delay within the change window


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 Dec 2021 06:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - Update]]></title>
                        <link>https://status.tailored.bt.com/incident/523/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/523/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored has been extended

PCR REF : 3829

Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 Dec 2021 05:15:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/522/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/522/</guid>
            <description><![CDATA[Hello,

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

PCR REF : 3829 

There is expected to be a 2 minute period of extended queueing at approx 2:30am UTC

The emergency change itself is expected to be completed by 04:30am UTC

Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 Dec 2021 00:15:32 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/521/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/521/</guid>
            <description><![CDATA[Hello,  


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.  


Maintenance start time: 13:45 (UTC)  


Maintenance end time: 14:00 (UTC)  


Impact: Outgoing messages failed during the downtime. Incoming messages were queued and sent after the restart of the services.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 20 Dec 2021 15:56:20 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/520/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/520/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.  


Our Team will notify you after the work has been completed.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 20 Dec 2021 13:47:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/519/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/519/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Possible delays in delivery reports and replies  


Impacted Services: MO (mobile originated - replies) and DR (Delivery Reports)  


We are currently monitoring the situation and will inform once the processing times have returned to normal levels.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 17 Dec 2021 14:04:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/518/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/518/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

 
Change reference: PCR-3683


Maintenance start time: 02/12/2021 - 00:00 UTC


Maintenance end time: 02/12/2021 - 02:45 UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 02 Dec 2021 03:26:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/517/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/517/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-3683


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 01 Dec 2021 23:40:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/516/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/516/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 02/12/2021 - 00:00 am UTC  

Maintenance end time: 02/12/2021 - 04:00 am UTC  


Impact: No Service Impact is expected.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 18 Nov 2021 17:17:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - CANCELLED]]></title>
                        <link>https://status.tailored.bt.com/incident/515/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/515/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been cancelled.  


Original Date/Time: 07/12/2021 - 00:00 am UTC  


We apologise for any inconvenience this may have caused.  


Best wishes,   
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 18 Nov 2021 17:14:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED]]></title>
                        <link>https://status.tailored.bt.com/incident/514/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/514/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.  


Original Date/Time: 16/11/2021 - 00:00 am UTC  

New Date/Time: 07/12/2021 - 00:00 am UTC  


We apologise for any inconvenience this may have caused.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 12 Nov 2021 09:02:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/513/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/513/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the system has been restored and the service is recovered.  


Event description: Service degradation  


Impacted Services: Delays in sending MO and DR  


Please accept our apologies for any inconveniences caused.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 11 Nov 2021 20:06:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/512/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/512/</guid>
            <description><![CDATA[Hello,  


We are currently experiencing issues on Smart Messaging Tailored platform.  


Event description: Service degradation  


Impacted Services: Delays in sending back MO and DR  


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  


Please acept our apologies for any inconvenience caused.  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 11 Nov 2021 15:43:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/511/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/511/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 16/11/2021 - 00:00 am UTC  

Maintenance end time: 16/11/2021 - 04:00 am UTC  


Impact: No Service Impact is expected.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Nov 2021 07:38:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/510/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/510/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: PCR- 3619


Maintenance start time: 03/11/2021 - 00:00 am UTC


Maintenance end time: 03/11/2021 - 00:54 am UTC


Impact: No Services were impacted.


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Nov 2021 05:09:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/509/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/509/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 02 Nov 2021 23:44:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/508/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/508/</guid>
            <description><![CDATA[Hello,


We would like inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Change reference: PCR-3584


Maintenance start time: 26/10/2021 - 00:00 am UTC


Maintenance end time: 26/10/2021 - 01:46 am UTC


Impact: 30 seconds delay.


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 26 Oct 2021 04:39:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/507/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/507/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-3584


Description: Linux security patching


Maintenance start time: 26/10/2021 - 00:00 am UTC


Impact: All services will be unavailable for 2 minutes


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 25 Oct 2021 23:30:20 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/506/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/506/</guid>
            <description><![CDATA[Hello,


We would like to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 24/10/2021 - 22:00 UTC  


Maintenance end time: 24/10/2021 - 23:05 UTC


Impact: No Services were impacted.


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 25 Oct 2021 02:00:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/505/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/505/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-3554


Maintenance start time: 24/10/2021 - 22:00 UTC


Service Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 24 Oct 2021 22:50:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/504/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/504/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Maintenance start time: [Insert day/month/year-time in UTC - eg: 22/10/2021 - 00:00 am UTC  


Maintenance end time: [Insert day/month/year-time - eg: 22/10/2021 - 03:05 am UTC


Impact: Outage from 01:00 to 01:07. Some messages submitted before the outage delayed to 01:20


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 22 Oct 2021 02:20:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/503/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/503/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 21 Oct 2021 23:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/502/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/502/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk domains.    


Maintenance start time: 03/11/2021 - 00:00 am UTC  

Maintenance end time:  03/11/2021 - 02:00 am UTC  


Impact: No Service Impact is expected.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns or require a copy of the certificate ahead of the change, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 20 Oct 2021 09:08:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/501/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/501/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Linux security patching  


Maintenance start time: 26/10/2021 - 00:00 am UTC  

Maintenance end time: 26/10/2021 - 02:00 am UTC  


Impact: All services will be unavailable for 2 minutes  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 14 Oct 2021 14:16:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Failback to Primary site]]></title>
                        <link>https://status.tailored.bt.com/incident/500/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/500/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.  


Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.  


Maintenance start time: 24/10/2021 - 22:00 pm UTC  

Maintenance end time: 25/10/2021 - 03:00 am UTC  


Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 07 Oct 2021 16:37:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Failover to the Disaster Recovery site]]></title>
                        <link>https://status.tailored.bt.com/incident/499/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/499/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.    


Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.  


Maintenance start time: 22/10/2021 - 00:30 am UTC  

Maintenance end time: 22/10/2021 - 06:30 am UTC  


Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 07 Oct 2021 16:35:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/498/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/498/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 04/10/2021 - 23:00 UTC 


Maintenance end time: 05/10/2021 - 02:24 UTC


Impact: No Services were impacted


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 05 Oct 2021 03:07:32 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/497/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/497/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 04 Oct 2021 22:33:03 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/496/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/496/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 04/10/2021 - 11:00 pm UTC  

Maintenance end time: 05/10/2021 - 03:00 am UTC  


Impact: No Service Impact is expected.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 21 Sep 2021 06:32:43 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/495/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/495/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 24/08/2021 - 00:00 am UTC 


Maintenance end time: 24/08/2021 - 02:00 am UTC 


Impact: 20 Minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 24 Aug 2021 02:22:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/494/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/494/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 23 Aug 2021 23:36:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/493/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/493/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 24/08/2021 - 00:00 am UTC  

Maintenance end time: 24/08/2021 - 04:00 am UTC  


Impact: All systems will be unavailable and all messages will fail for 60 minutes. 


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 10 Aug 2021 09:48:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/492/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/492/</guid>
            <description><![CDATA[Hello,  


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.  


Impact: No Services were impacted  


We apologise for any inconvenience this may have caused.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Jul 2021 09:15:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/491/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/491/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that we are  performing emergency maintenance work on Smart Messaging Tailored.  


Our Team will notify you after the work has been completed.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Jul 2021 05:44:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/490/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/490/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 29/06/2021 - 00:00 am UTC
Maintenance end time: 29/06/2021 - 03:37 am UTC


Impact: No Services were impacted. 


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 29 Jun 2021 03:47:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/489/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/489/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 28 Jun 2021 23:31:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/488/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/488/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next June, 29th.


PCR-3143  
 
Maintenance start time: 29/06/2021 - 00:00 am  UTC  
 
Maintenance end time:   29/06/2021 - 04:00 am UTC  


Impact: No Service Impact is expected.



We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Jun 2021 13:13:55 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/487/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/487/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


Event description: we experienced a technical issue preventing full access to our platform.  


Impacted Services: All services


Start time: 15/06/2021 - 08:00 AM UTC  

End time:  15/06/2021 - 08:31 AM UTC  


Please accept our apologies for any inconveniences caused.


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 15 Jun 2021 09:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/486/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/486/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: We are currently experiencing a technical issue preventing full access to our platform.  


Current Status: Gradual restoration of all services is currently in progress.  


Impacted Services: All services


Start time: 15/06/2021 - 08:00 AM UTC


Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologise for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 15 Jun 2021 09:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/485/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/485/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Our services are suffering availability problems at the moment. Portal https://tailored.bt.com is not available and APIs may be affected as well.


Impacted Services: All services


Start time: 15/06/2021 - 08:00 AM UTC



Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Please acept our apologies for any inconvenience caused.


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 15 Jun 2021 09:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/484/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/484/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update for t-mmp.com domain


Maintenance start time: 01/06/2021 - 21:00 UTC

Maintenance end time: 01/06/2021 - 23:30 UTC


Impact: No Service Impact is expected. 


If you need to import or trust the certificate ahead of time, please contact the support team to receive a copy of the new certificate.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 18 May 2021 11:21:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/483/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/483/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Change Request: PCR-2838


Maintenance start time: 13/04/2021 - 00:00 am UTC  
Maintenance end time: 13/04/2021 - 2:45 am UTC


Impact: No Services were impacted. 


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 13 Apr 2021 03:24:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/482/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/482/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored. 


Change Reference: PCR-2838


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 12 Apr 2021 23:37:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/481/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/481/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 13/04/2021 - 01:00 am UTC  
Maintenance end time: 13/04/2021 - 05:00 am UTC  


Impact: No Service Impact is expected.



We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 30 Mar 2021 07:48:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/480/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/480/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: PCR-1922 


Maintenance start time: 03/02/2021 – 01:00 am UTC


Maintenance end time: 03/02/2021 - 02:41 am UTC


Impact: No Services were impacted. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Feb 2021 02:54:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/479/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/479/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-1922


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 03 Feb 2021 00:36:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/478/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/478/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Server maintenance on the disaster recover site.  


Maintenance start time: 09/02/2021 - 01:00 am UTC  

Maintenance end time: 09/02/2021 - 02:00 am UTC  


Impact: During this period you may notice message failures, if you connect via the t-mmp.com domain rather than the public DNS.  


To avoid impact please make sure you direct your traffic to the https://tailored.bt.com/ domain using the public DNS.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 27 Jan 2021 13:50:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/477/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/477/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: PCR-2512
 

Maintenance start time: 19/01/2021 - 00:00 UTC 
Maintenance end time: 19/01/2021 - 01:39 UTC


Impact: No services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Jan 2021 02:59:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/476/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/476/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2512


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Jan 2021 23:43:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/475/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/475/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: TLS v1 decommissioning  


PCR-1922  


Maintenance start time: 03/02/2021 - 01:00  am UTC  

Maintenance end time: 03/02/2021 - 02:30 am UTC  


Impact: No Service Impact is expected  


Please make sure that you have migrated to TLS v1.2 prior to this date.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Jan 2021 11:39:37 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - Delays toward 3 UK - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/474/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/474/</guid>
            <description><![CDATA[Hello,


We would like to inform that the fix implemented by the carrier has solved the issue and no futher delays have been observed.


Impacted Services: Delays towards 3 UK destinations


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 17 Jan 2021 14:14:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - UPDATE - Delays toward 3 UK]]></title>
                        <link>https://status.tailored.bt.com/incident/473/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/473/</guid>
            <description><![CDATA[Hello,


Our Network Operator have implemented a fix and are monitoring the results.


Please accept our apologies for any inconvenience caused.


We will provide an update as soon as possible.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sat, 16 Jan 2021 17:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - INITIAL - Delays toward 3 UK]]></title>
                        <link>https://status.tailored.bt.com/incident/472/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/472/</guid>
            <description><![CDATA[Hello,


We are writing to inform that one of our suppliers is currently observing delays for a portion of traffic towards 3 UK. The operator is working to solve the issues to restore the affected services as fast as possible.


Type: Operator Service Impairment


Impacted Services: Clients may experience delayed MTs towards 3 UK


We apologise for any inconvenience caused, and will keep you informed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sat, 16 Jan 2021 09:47:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/471/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/471/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Certificate update on enterprisemessaging.ee.co.uk domain  


PCR-2512   


Maintenance start time: 19/01/2021 - 00:00 am UTC  

Maintenance end time: 19/01/2021 - 01:00 am UTC  


Impact: No Service Impact is expected.  


Please also note that this is an old domain and all traffic should now be routed via the tailored.bt.com domain.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 04 Jan 2021 15:25:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/470/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/470/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform
 

Change reference: PCR-2418


Description: Release of new Software version with patches and enhancements


Maintenance start time: 08/12/2020 - 00:00 am UTC


Maintenance end time: 08/12/2020 - 04:00 am UTC


Impact: No Service Impact


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 08 Dec 2020 05:19:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/469/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/469/</guid>
            <description><![CDATA[Hello, 


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2418


Description: Release of new Software version with patches and enhancements.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Dec 2020 23:37:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/468/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/468/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

 
Change reference: PCR-2376


Maintenance start time: 07/12/2020 - 01:00 am UTC


Maintenance end time: 07/12/2020 - 01:32 am UTC


Impact: No Service Impact 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Dec 2020 03:06:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/467/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/467/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2376


Description: Firewall upgrade on London 1 website


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 Dec 2020 00:43:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/466/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/466/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: PCR-2339
 

Maintenance start time: 03/12/2020 - 02:00 am UTC  
Maintenance end time: 03/12/2020 - 03:00 am UTC


Impact: No Services were impacted


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 03 Dec 2020 03:37:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/465/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/465/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2339


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 03 Dec 2020 01:34:43 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/464/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/464/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


PCR-2422


Maintenance start time: 26/11/2020 - 03:45 UTC

Maintenance end time: 26/11/2020 - 04:34  UTC


Impact: No Services were impacted

 
We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Nov 2020 05:26:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/463/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/463/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


PCR-2422


Description: Emergency Services


Maintenance start time: 26/11/2020 - 03:45 UTC

Maintenance end time: 26/11/2020 - 05:45 UTC


Impact: No service impact



We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Nov 2020 04:02:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/462/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/462/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Firewall upgrade on London 1 website  


Maintenance start time: 07/12/2020 - 01:00 am UTC  

Maintenance end time: 07/12/2020 - 02:00 am UTC  


Impact: No Service Impact is expected.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 25 Nov 2020 13:56:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/461/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/461/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 08/12/2020 - 00:00 am UTC  

Maintenance end time: 08/12/2020 - 04:00 am UTC  


Impact: No Service Impact is expected  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 24 Nov 2020 11:46:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED]]></title>
                        <link>https://status.tailored.bt.com/incident/460/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/460/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.  


Description: Update of the certificate for tailored.bt.com which is expiring on January 9 2021  


PCR – 2339  


Original Date/Time: 01/12/2020 - 02:00 am UTC  
New Date/Time: 03/12/2020 - 02:00 am UTC  


We apologise for any inconvenience this may have caused.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 20 Nov 2020 08:14:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/459/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/459/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Update of the certificate for tailored.bt.com which will expire on January 9 2021  


Maintenance start time: 01/12/2020 - 02:00 am UTC  

Maintenance end time: 01/12/2020 - 03:00 am UTC  


Impact: No Service Impact is expected.  


We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns or require the certificate, please contact our support team at support@tailored.bt.com.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 18 Nov 2020 10:02:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/458/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/458/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: PCR-2232
 

Maintenance start time: 04/11/2020 - 01:00 am UTC  
Maintenance end time: 04/11/2020 - 01:30 am UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 04 Nov 2020 05:22:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/457/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/457/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2232


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 04 Nov 2020 00:34:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - PCR - 2232]]></title>
                        <link>https://status.tailored.bt.com/incident/456/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/456/</guid>
            <description><![CDATA[Hello,   


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.   


Description:  Implementation of four extra parameters in the delivery receipt on HTTP-based APIs.   


PCR - 2232   


Maintenance start time: 04/11/2020 - 01:00 am UTC   

Maintenance end time:   04/11/2020 - 02:00 am UTC    


Impact:  None expected providing developers have not hard coded the processing position of the variables that they extract from the delivery receipt, the new delivery receipt variables will be ignored by their existing code. New and existing developers can also take advantage of the new parameters to handle concatenated delivery receipt processing as specified in the attached API document.   

Affected API's  

BT Smart Messaging Tailored HTTP Interface  

BT Smart Messaging Tailored Template API  

Detailed explanation: In order to improve the delivery receipt for concatenated SMS (Long text message), we have added four extra parameters in the delivery receipt.  

Having extended delivery receipt information will greatly help processing concatenated messages. Extended delivery receipt information removes the complexity of matching multiple delivery receipts with the parent MT SMS as they can now use the mtMessageId and delivery status to track the parent & child delivery receipts.   

The following four new parameters have been added to the delivery receipt:  

1.MtMessageId > Identifier for the multiple segmented messages of a long SMS message. > 1-5 digits    

2.MtStatus > Delivery status of the segmented messages of a long SMS message. > String enum. Possible values: [DELIVERED, ACCEPTED,  REJECTED, EXPIRED, UNDELIVERABLE, UNKNOWN, DELETED]       

3.MtTotalSegments > Total number of concatenated messages that makes one long SMS message. In case the original message is not split, the value will be set to 1-1 > 2 digits.   

4.MtSegmentNumber > Segment number of this concatenated message in a list of messages that makes one long SMS message. > mtSegmentNumber = 2, indicates Delivery Report of part 2 of the long SMS message.    


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,   
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Oct 2020 09:01:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/455/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/455/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

 
Change reference: PCR-2198


Maintenance start time: 13/10/2020 - 00:00 am UTC


Maintenance end time: 13/10/2020 - 03:00 am UTC


Impact: No Services were impacted.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 13 Oct 2020 03:22:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/454/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/454/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2198


Maintenance start time: 13/10/2020 - 00:00 am UTC  


Maintenance end time: 13/10/2020 - 04:00 am UTC  


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 12 Oct 2020 23:50:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/453/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/453/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 13/10/2020 - 00:00 am UTC

Maintenance end time: 13/10/2020 - 04:00 am UTC


Impact: No Service Impact is expected.



We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 30 Sep 2020 07:57:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/452/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/452/</guid>
            <description><![CDATA[Hello,

 
We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: PCR-2072


Maintenance start time: 28/09/2020 - 00:00 UTC


Maintenance end time: 28/09/2020 - 03:26 UTC


Impact: All services during downtime from 01:01 UTC to 01:07 UTC


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 28 Sep 2020 03:37:54 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/451/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/451/</guid>
            <description><![CDATA[Hello,

 
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2072


Description: Failback on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.


Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 27 Sep 2020 23:52:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/450/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/450/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Change reference: PCR-2071


Maintenance start time: 25/09/2020 - 00:00 UTC

  
Maintenance end time: 25/09/2020 - 02:37 UTC


Impact: All services during downtime from 01:02 UTC to 01:09 UTC. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 25 Sep 2020 02:53:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/449/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/449/</guid>
            <description><![CDATA[Hello,
 

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-2071


Description: Failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted below). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration.


Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 24 Sep 2020 23:47:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/448/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/448/</guid>
            <description><![CDATA[Hello,


We would like to inform that Operator fixed their issue and the service is fully recovered. Messages are flowing but there might be some queues which will clear in the next minutes.


We are still performing some tests.


Impacted Services: Inbound and Outbound messages.


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 22 Sep 2020 07:31:56 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/447/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/447/</guid>
            <description><![CDATA[Hello,


Our Network Operator is still working on their issue and we are keeping track.


Please accept our apologies for any inconvenience caused.


We will provide an update as soon as possible.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 22 Sep 2020 07:14:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Network / Supplier Notification - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/446/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/446/</guid>
            <description><![CDATA[Hello,


We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.


Type: Disconnection of downstream provider


Impacted Services: Inbound and Outbound SMS


Customer Impact: Messages will be queued on our platform but will not be delivered to SMS provider.



We apologize for any inconvenience caused. We'll keep you informed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 22 Sep 2020 06:49:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance: failback]]></title>
                        <link>https://status.tailored.bt.com/incident/445/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/445/</guid>
            <description><![CDATA[Dear Customer,  


We are writing to inform you that we will be undergoing a maintenance work (failback) on our platform. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.  


Description:  we are performing a failover test on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.  


Maintenance start time: 28/09/2020 - 00:00 am UTC  

Maintenance end time:  28/09/2020 - 05:00 am UTC  


Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 10 Sep 2020 15:33:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Soprano Mobile Enterprise Messaging Suite - Notice of Planned Service Maintenance: failover]]></title>
                        <link>https://status.tailored.bt.com/incident/444/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/444/</guid>
            <description><![CDATA[Dear Customer,  


We are writing to inform you we will be performing a maintenance work (failover) on our platform. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.  


Description:  we are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted above). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the failback maintenance notification coming out shortly.  


Maintenance start time: 25/09/2020 - 00:00 am UTC  

Maintenance end time:   25/09/2020 - 05:00 am UTC  


Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 10 Sep 2020 15:07:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/443/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/443/</guid>
            <description><![CDATA[Hello,
 

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 01/09/2020 - 01:00 am UTC  


Maintenance end time: 01/09/2020 - 03:45 am UTC


Impact: No Services were impacted. 



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 01 Sep 2020 03:46:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - Update]]></title>
                        <link>https://status.tailored.bt.com/incident/442/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/442/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


Change reference: PCR-1896


The revised completion time is 01/09/2020 03:45 am UTC


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 01 Sep 2020 03:10:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/441/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/441/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored. 


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 01 Sep 2020 00:29:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/440/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/440/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: PCR-1896 - Rewrite HTTP request to HTTPS request.


Maintenance start time: 01/09/2020 - 01:00 am UTC


Maintenance end time: 01/09/2020 - 03:00 am UTC


Impact: No Service Impact is expected.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 24 Aug 2020 11:17:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/439/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/439/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Change reference: PCR-1829 
 

Description: Release of new Software version with patches and enhancements.


Maintenance start time: 11/08/2020 - 01:00 UTC


Maintenance end time: 11/08/2020 - 04:53 UTC


Impact: No Service Impact


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 11 Aug 2020 05:18:55 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/438/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/438/</guid>
            <description><![CDATA[Change reference:   PCR-1829 


Hello,


we are writing to inform you that we will start maintenance work within a few  minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 11 Aug 2020 00:31:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/437/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/437/</guid>
            <description><![CDATA[Change reference:   PCR-1829 


Hello,


we are writing to inform you that we will start maintenance work within a few  minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 11 Aug 2020 00:29:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/436/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/436/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Change reference: 1727


Description: Data Base Maintenance


Maintenance start time:: 02/08/2020 - 00:00 UTC

 
Maintenance end time: 02/08/2020 - 04:45 UTC


Impact: There was 1 Minutes service impact


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 02 Aug 2020 03:10:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/435/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/435/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: 1727


Description: Data Base Maintenance


Maintenance start time: 02/08/2020 - 00:00 UTC


Maintenance end time: 02/08/2020 - 09:00 UTC


Impact: Clients may experience service interruptions of up to 5 min during the total maintenance window


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sat, 01 Aug 2020 22:01:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/434/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/434/</guid>
            <description><![CDATA[Dear Customer,


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Partial service degradation caused some SMS messages to queue


Impacted Services: SMS - MT and/or MO


Start time: 31/07/2020 - 13:03 UTC


End time:  31/07/2020 - 16:05 UTC


Please accept our apologies for any inconveniences caused.


Best Regards,
Soprano Design]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 31 Jul 2020 16:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/432/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/432/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Incoming messages will continue to be delivered, outgoing messages will be queued.


Impacted Services: All services


Start time: 31/07/2020 04:00 pm UTC



Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Please acept our apologies for any inconvenience caused.


Best Regards,  
Soprano Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 31 Jul 2020 16:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/433/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/433/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform. Our engineers have identified and made some adjustments on the platform.


Event description: Incoming messages will continue to be delivered, outgoing messages could suffer some delay in delivery, due to the existing queues.


Impacted Services: All services


Start time: 31/07/2020 14:30 PM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 31 Jul 2020 14:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/431/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/431/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: PCR-1829 - Release of new Software version with patches and enhancements.


Maintenance start time: 11/08/2020 - 01:00 am UTC

Maintenance end time: 11/08/2020 - 05:00 am UTC


Impact: No Service Impact is expected.



We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 27 Jul 2020 11:15:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/430/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/430/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Change Reference: PCR-1812


Description: Emergency DB Maintenance


Maintenance start time: 27/07/2020 - 01:00 UTC


Maintenance end time: 27/07/2020 - 01:50 UTC


Impact: Up to 2 minutes latency on inbound and outbound messages]


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 27 Jul 2020 02:14:37 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/429/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/429/</guid>
            <description><![CDATA[Hello,


Change Reference: PCR-1812


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 27 Jul 2020 00:49:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/428/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/428/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Change Reference: PCR-1812


Description: Emergency DB Maintenance


Maintenance start time: 01:00 UTC 27/07/20


Maintenance end time: 03:00 UTC 27/07/20


Impact: Up to 2 minutes latency on inbound and outbound messages


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 27 Jul 2020 00:09:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/427/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/427/</guid>
            <description><![CDATA[Dear Customer,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Change reference: 1727  


Description:  Data Base Maintenance  


Maintenance start time: 02/08/2020 - 00:00 UTC  

Maintenance end time:  02/08/2020 - 09:00 UTC  


Impact:  Clients may experience service interruptions of up to 5 min during the total maintenance window.   


We will email you at the beginning and end of the maintenance period.  



Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 17 Jul 2020 16:48:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/426/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/426/</guid>
            <description><![CDATA[Dear Customer,  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Change reference: 1727  


Description: Data Base Maintenance  


Maintenance start time: 02/08/2020 - 00:00 UTC  

Maintenance end time:  02/08/2020 - 09:00 UTC  


Impact:  Clients may experience service interruptions of up to 5 min during the total maintenance window.  


We will email you at the beginning and end of the maintenance period.  


Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 17 Jul 2020 14:26:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/425/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/425/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we have completed the maintenance work on Smart Messaging Tailored.


Change reference: PCR-1654


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 30/06/2020 - 00:00 UTC


Maintenance end time: 30/06/2020 - 05:45 UTC


Impact: No Service Impact


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 30 Jun 2020 06:06:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/424/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/424/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


Change reference: PCR-1654


The revised completion time is 30/06/2020 06:00 am UTC


Our Team will notify you after the work has been completed.



Best wishes, 

Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 30 Jun 2020 04:53:22 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/423/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/423/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR-1654


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 29 Jun 2020 23:46:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/422/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/422/</guid>
            <description><![CDATA[Change reference: PCR  1561  


Hello,  


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: 21/06/2020 - 23:30 UTC
Maintenance end time: 22/06/2020 - 08:00 UTC


Impact: No Services were impacted.  



Best Regards,  
Soprano Design]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 22 Jun 2020 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/421/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/421/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


Change reference: PCR-1561


The revised completion time is 22/06/2020 07:00 UTC


Our Team will notify you after the work has been completed.


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 22 Jun 2020 05:36:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/420/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/420/</guid>
            <description><![CDATA[Hello, 


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Change reference: PCR - 1561


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 21 Jun 2020 23:51:18 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/419/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/419/</guid>
            <description><![CDATA[Hello,  

PCR-1654  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description:   Release of new Software version with patches and enhancements.  


Maintenance start time: 30/06/2020 - 00:00 am UTC  

Maintenance end time:  30/06/2020 - 05:00 am UTC  

Impact: No Service Impact is expected.  



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Jun 2020 09:53:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/418/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/418/</guid>
            <description><![CDATA[Hello,  


PCR-1561  


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Webserver Maintenance  


Maintenance start time: 22/06/2020 - 00:00 UTC  

Maintenance end time: 22/06/2020 - 04:00 UTC  

Impact: No Service Impact is expected.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 05 Jun 2020 15:53:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/417/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/417/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1408


We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 27/03/2020 00:00 UTC


Maintenance end time: 27/03/2020 04:41 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 27 Mar 2020 05:04:55 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/416/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/416/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1408


Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


The revised completion time is 27/03/2020 05:30 UTC


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 27 Mar 2020 04:27:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/415/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/415/</guid>
            <description><![CDATA[Hello,


Change reference: PCR -1408


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Mar 2020 23:44:02 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/414/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/414/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1408


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 27/03/2020 00:00 UTC


Maintenance end time: 27/03/2020 04:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Mar 2020 22:50:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/413/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/413/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1402


We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 26/03/2020 - 02:00 UTC


Maintenance end time: 26/03/2020 - 06:12 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Mar 2020 06:52:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/412/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/412/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1402


Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


The revised completion time is 26/03/2020 - 06:30 UTC


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Mar 2020 05:37:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/411/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/411/</guid>
            <description><![CDATA[Hello,


Change reference: PCR -1402


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Mar 2020 01:47:02 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/410/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/410/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR -1402


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 26/03/2020 - 02:00 UTC


Maintenance end time: 26/03/2020 - 05:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Mar 2020 00:33:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/409/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/409/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1388


We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 23/03/2020 - 02:00 UTC


Maintenance end time: 23/03/2020 - 05:00 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 23 Mar 2020 05:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/408/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/408/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1388


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 23 Mar 2020 01:48:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/407/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/407/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1388


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 23/03/2020 - 02:00 UTC


Maintenance end time: 23/03/2020 - 05:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 23 Mar 2020 00:33:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/406/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/406/</guid>
            <description><![CDATA[Hello,

 
Change reference: PCR - 1384


We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 20/03/2020 - 03:00 UTC


Maintenance end time: 20/03/2020 - 06:00 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 20 Mar 2020 06:16:30 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/405/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/405/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1384


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 20 Mar 2020 02:43:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/404/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/404/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1384


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 20/03/2020 - 03:00 UTC


Maintenance end time: 20/03/2020 - 05:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 20 Mar 2020 01:43:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/403/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/403/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1380


We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 19/03/2020 - 01:00 UTC


Maintenance end time: 19/03/2020 - 07:10 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Mar 2020 07:22:57 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/402/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/402/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1380


Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


The revised completion time is 19/03/2020 - 06:30 UTC


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Mar 2020 05:13:39 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/401/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/401/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1380


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Mar 2020 01:01:54 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/400/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/400/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1380


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 19/03/2020 - 01:00 UTC


Maintenance end time: 19/03/2020 - 05:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 19 Mar 2020 00:57:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/399/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/399/</guid>
            <description><![CDATA[Hello,
 

Change reference: PCR - 1373


We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 18/03/2020 - 00:30 UTC


Maintenance end time: 18/03/2020 - 05:30 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 18 Mar 2020 05:41:09 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/398/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/398/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1373


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 18 Mar 2020 00:20:39 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/397/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/397/</guid>
            <description><![CDATA[Hello,
 

Change reference: PCR - 1373


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 18/03/2020 - 00:30 UTC


Maintenance end time: 18/03/2020 - 05:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 18 Mar 2020 00:01:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/396/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/396/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1368


We are writing to inform you that we have completed the maintenance work on Smart Messaging Tailored.


Maintenance start time: 17/03/2020 - 02:00 UTC


Maintenance end time: 17/03/2020 - 05:25 UTC


Impact: No service disruption


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 17 Mar 2020 05:49:20 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/395/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/395/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1368


Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.


The revised completion time is 17/03/2020 - 05:30 UTC 


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 17 Mar 2020 04:13:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/394/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/394/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1368


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 17 Mar 2020 01:44:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/393/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/393/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1368


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: Emergency Maintenance


Maintenance start time: 17/03/2020 - 02:00 UTC


Maintenance end time: 17/03/2020 - 03:30 UTC


Impact: No service disruption


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 17 Mar 2020 01:16:22 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/392/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/392/</guid>
            <description><![CDATA[Hello,

We inform you that we have completed the emergency maintenance work on the BT Smart Messaging Tailored platform.

Change reference: PCR - 1361

Maintenance start time: 15/03/2020 - 23:30 UTC

Maintenance end time: 16/03/2020 - 05:47 UTC

Impact: No Services were impacted

Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 16 Mar 2020 08:20:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/390/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/390/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1361


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 15 Mar 2020 23:19:25 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/389/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/389/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Change reference: PCR - 1361


Description: Emergency Maintenance


Maintenance start time: 15/03/2020 - 23:30 UTC


Maintenance end time: 16/03/2020 - 03:00 UTC


Impact: No service disruption 


We will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 15 Mar 2020 22:35:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/384/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/384/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.


Impacted Services: All services


Start time: 13/03/2020 09:30 UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/388/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/388/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Customers may have experienced delays in outgoing and incoming messages as well as disconnections.


Impacted Services: All Services


Start time: 13/03/2020 09:30 UTC


End time:  13/03/2020 20:45 UTC


Please accept our apologies for any inconveniences caused.


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/387/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/387/</guid>
            <description><![CDATA[Hello,

We are still experiencing some issues on our platform.


Event description: You may experience delays in outgoing and incoming messages as well as disconnections.

 
Impacted Services: All services
 

Start time: 13/03/2020 09:30 UTC

 

Our engineers have performed a server restart, amongst other activities. Whilst the issue is still not fully resolved, improvements have been noted. We continue to monitor the situation closely and will provide an update when fully resolved.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/386/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/386/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: Outgoing and incoming messages can experience delays
.

Impacted Services: All services


Start time: 13/03/2020 - 09:30 AM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/385/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/385/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.


Impacted Services: All services


Start time: 13/03/2020 - 09:30 AM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/383/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/383/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.


Impacted Services: All services


Start time: 13/03/2020 - 09:30 AM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/382/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/382/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: Outgoing and incoming messages  can experience delays .


Impacted Services: All services


Start time: 13/03/2020 - 09:30 AM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/381/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/381/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: MT and MOs can experience delays.


Impacted Services: All services


Start time: 13/03/2020 - 09:30 AM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/380/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/380/</guid>
            <description><![CDATA[Hello,


We are still experiencing issues on our platform.


Event description: MT and MOs can experience delays
.

Impacted Services: All services


Start time: 13/03/2020 - 09:30 AM UTC



Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/379/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/379/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: MT and MOs can experience delays.


Impacted Services:  All services


Start time: 13/03/2020 -  09:30 AM UTC



Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Please accept our apologies for any inconvenience caused.


Best Regards,  
Soprano Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 13 Mar 2020 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/378/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/378/</guid>
            <description><![CDATA[Hello, 


Change reference: PCR - 1285


We are writing  to inform you that we have completed the maintenance work on Smart Messaging Tailored.
 

Maintenance start time: 25/02/2020 - 01:00 UTC  


Maintenance end time: 25/02/2020 - 04:10 UTC


Impact: No Services were impacted


Best Wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 25 Feb 2020 04:27:45 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/377/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/377/</guid>
            <description><![CDATA[Hello,


Change reference: PCR - 1285


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.


Our Engineers will notify you after the work has been completed.


Best Wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 25 Feb 2020 00:52:57 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/376/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/376/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 25/02/2020 - 01:00 am UTC  

Maintenance end time: 25/02/2020 - 05:00 am UTC


Impact: No Service Impact is expected.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 11 Feb 2020 11:36:45 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/375/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/375/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.



Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 05:00 AM  (UTC)


Impact: No Services were impacted 



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 11 Dec 2019 05:07:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/374/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/374/</guid>
            <description><![CDATA[Dear customers,
 
As part of our endeavours to continuously improve on our services, we are required to undertake an emergency maintenance activity to perform some mandatory performance improvements.
 
The upgrade will help provide better and faster delivery performance for our SMS traffic along with their delivery receipts in return.
 
There is a negligible possibility of a couple of minutes delay in the processing of requests to send messages, portal access, delivery of incoming messages and delivery receipts.  Please know that our team has selected a low traffic interval for this upgrade in order to minimize any potential impact on your SMS traffic.
 
Activity Details:
Activity Description - Emergency Maintenance activity for delivery performance improvement
Impact -                         Negligible possibility of a few minutes delay in processing of requests to send messages, portal access, delivery of incoming messages and delivery receipts. 
                                        Our team will remain vigilant in order to take care of any impacts if any.
Activity Start Time -      Wednesday, 11-Dec-2019 @ 01:00 UTC (GMT)
Activity End Time-        Wednesday, 11-Dec-2019 @ 07:00 UTC (GMT)
 
A maintenance completion notification will be sent after the upgrade is complete.
 
In case you have any queries, please don’t hesitate to reach us.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 11 Dec 2019 00:58:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of domain certificate update]]></title>
                        <link>https://status.tailored.bt.com/incident/373/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/373/</guid>
            <description><![CDATA[Hello,


this is a date correction about last Notification sent (Monday is 9th'December);  


We are writing to inform you we will be updating two of our domains certificate details next Monday.  


Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk


Start time: 09/12/2019 - 01:00 am UTC

End time:  09/12/2019 - 05:00 am UTC


Impact: No service impact is expected.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Dec 2019 17:01:18 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of domain certificate update]]></title>
                        <link>https://status.tailored.bt.com/incident/372/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/372/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be updating two of our domains certificate details next Monday.  


Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk


Start time: 08/12/2019 - 01:00 am UTC

End time:  08/12/2019 - 05:00 am UTC


Impact: No service impact is expected.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 05 Dec 2019 16:31:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/371/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/371/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform. 
 

Reference: PCR #1008 and #1009


Maintenance start time: 25/11/2019 - 00:00 am UTC


Maintenance end time: 25/11/2019 - 03:40 am UTC


Impact: Outage on services for 27 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 25 Nov 2019 03:53:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/370/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/370/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored. 


Reference: PCR #1008 and #1009


Impact: 45 minutes outage to services


Our Team will notify you after the work has been completed.



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 24 Nov 2019 23:43:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/369/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/369/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Service unavailable


Impacted Services: All services - SMS - MT and/or MO/MMS/Email and access to the web portal and APIs


Start time: 22/11/2019 - 4:12 PM UTC

End time:  22/11/2019 - 4:20 PM UTC



Please accept our apologies for any inconveniences caused.


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 22 Nov 2019 17:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/368/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/368/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Event description: Service unavailable


Impacted Services: All Services - SMS - MT and MO/MMS/Email and access to the web portal and APIs.


Start time: 22/11/2019 - 4:21 PM UTC



Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Please accept our apologies for any inconvenience caused.


Best Regards,  
Soprano Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 22 Nov 2019 17:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/367/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/367/</guid>
            <description><![CDATA[Hello,


We would like to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.


Reference: PCR #1008
 

Maintenance start time: 22/11/2019 - 00:36 UTC  


Maintenance end time: 22/11/2019 - 01:03 UTC


Impact: Outage on services for 27 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 22 Nov 2019 02:19:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/366/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/366/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
 

Reference: PCR #1008


Impact: 30 minutes outage to services


Our team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 21 Nov 2019 23:44:29 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/365/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/365/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.


Maintenance start time: 12/11/2019 01:00 am (UTC)


Maintenance end time: 12/11/2019 02:59 am (UTC)


Impact: No Services were impacted 


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 12 Nov 2019 03:12:09 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/364/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/364/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.


Our Team will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 12 Nov 2019 00:50:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/363/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/363/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.


Description: We are applying a performance enhancement for Template API


Maintenance start time:  12/11/2019 - 01:00 am UTC


Maintenance end time: 12/11/2019 - 01:30 am UTC


Impact: No service impact


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 12 Nov 2019 00:33:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/362/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/362/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
 

Maintenance start time: eg: 11/11/2019 - 01:00 am UTC  
Maintenance end time:  eg: 11/11/2019 - 03:30 am UTC



Impact: No Services were impacted.



We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 11 Nov 2019 06:18:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/361/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/361/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored. 



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 11 Nov 2019 00:07:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/360/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/360/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
 


Our Engineers will notify you after the work has been completed.



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 11 Nov 2019 00:04:41 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance: Failback]]></title>
                        <link>https://status.tailored.bt.com/incident/359/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/359/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work (failback) on Smart Messaging Tailored.  
  
We expect the maintenance activity will result in a maximum downtime of 45 minutes. See the summary below for further details.  
  
  
Description:  We are performing a failover test on our HADR infrastructure. On this second stage we will switch back to the normal configuration to complete the failover test that is starting on 22/11/2019. This should not cause any issue and all services will be working normally after this failback (apart from the 45 minutes downtime highlighted above).

Maintenance start time: 25/11/2019 - 00:00 am UTC  
Maintenance end time: 25/11/2019 - 05:00 am UTC  

Impact: All services. While MO SMS will be queued by the operator, MT SMS will not be processed and will result in failure during downtime.  
  
  
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  

Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 08 Nov 2019 16:35:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance: Failover]]></title>
                        <link>https://status.tailored.bt.com/incident/358/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/358/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing a failover maintenance work on Smart Messaging Tailored.  


We expect the maintenance activity will result in a maximum downtime of 30 minutes. See the summary below for further details.


Description: Release of new Software version with patches and enhancements.  

Maintenance start time: 22-11-2019- 00:00 am UTC  
Maintenance end time: 22/11/2019 - 05:00 am UTC  

Impact: All services. While inbound SMS (Mobile Originating) will be queued by the operator, outbound SMS (Mobile Terminating) will not be processed and will result in failure during downtime.  

Description: we are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 30 minutes downtime highlighted above). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the failback maintenance notification coming out shortly.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 08 Nov 2019 16:10:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/357/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/357/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 11/11/2019 - 1:00 AM UTC

Maintenance end time: 11/11/2019 - 5:00 AM UTC


Impact: No Service Impact is expected.



We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 25 Oct 2019 07:08:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/356/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/356/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform. 
 

Maintenance start time: 30/09/2019 - 01:00 am UTC  


Maintenance end time: 30/09/2019 - 04:10 am UTC


Impact: No Services were impacted. 


Downtime : 0 minutes.



Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 30 Sep 2019 03:32:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/355/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/355/</guid>
            <description><![CDATA[Hello,

 
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 29 Sep 2019 23:58:02 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED]]></title>
                        <link>https://status.tailored.bt.com/incident/354/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/354/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.  


Original Date/Time: 03/09/2019 - 01:00 am UTC.  
New Date/Time: 30/09/2019 - 01:00 am UTC.  


Description: Rolling restart to update Security Protocols.  


We apologise for any inconvenience this may have caused.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 02 Sep 2019 14:37:54 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/353/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/353/</guid>
            <description><![CDATA[Hello,


we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
  

Maintenance start time: 21/08/2019 - 01:00 am UTC

Maintenance end time: 21/08/2019 - 03:30 am UTC


Impact: No Services were impacted.


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Aug 2019 04:38:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/352/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/352/</guid>
            <description><![CDATA[Hello,

 
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Aug 2019 00:19:54 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/351/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/351/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next September, 3rd.


Description: Rolling restart to update Security Protocols.


Maintenance start time: 03/09/2019 - 01:00 am UTC

Maintenance end time: 03/09/2019 - 05:00 am UTC


Impact: No Service Impact is expected.



We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 19 Aug 2019 09:47:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/350/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/350/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next August, 21st.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: 21/08/2019 - 01:00 am UTC

Maintenance end time: 21/08/2019 - 05:00 am UTC


Impact: No Service Impact is expected.



We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 08 Aug 2019 08:33:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/349/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/349/</guid>
            <description><![CDATA[Hello,


We would like to inform you that the system has been restored and the service is fully recovered.


Impacted Services: Customers might have experienced delays in message delivery during the incident time. This issue has been solved and customers should not be experiencing any delay.


Start time: 11:50 a.m. (UTC)

End time:  13:00 a.m. (UTC)



Please accept our apologies for any inconveniences caused.


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 30 Jul 2019 13:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/348/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/348/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on Smart Messaging Tailored platform.


Start time: 30/07/2019 11:50 am UTC



Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Please accept our apologies for any inconvenience caused.


Best Regards,  
Soprano Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 30 Jul 2019 11:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/347/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/347/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform. 
 

Maintenance start time: 08/07/2019 - 01:00 AM UTC  
Maintenance end time:  08/07/2019 - 02:48 AM UTC


Impact: No Services were impacted. 


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 08 Jul 2019 02:59:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/346/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/346/</guid>
            <description><![CDATA[Hello,


we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored. 



Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 08 Jul 2019 00:43:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/345/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/345/</guid>
            <description><![CDATA[Hello,


We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.


Description: Release of new Software version with patches and enhancements.


Maintenance start time: Monday 08/07/2019 01:00 am UTC

Maintenance end time: Monday 08/07/2019 05:00 am UTC


Impact: No Service Impact is expected.

  
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 21 Jun 2019 10:08:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/344/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/344/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


Event description: Intermittent issues when accessing the web platform.


Start time: 17/06/2019 01:05 pm UTC

End time:  17/06/2019 01:45 pm UTC


Please accept our apologies for any inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 17 Jun 2019 13:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.tailored.bt.com/incident/343/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/343/</guid>
            <description><![CDATA[Hello,


We are currently experiencing intermittent issues on accessing Smart Messaging Tailored platform.


Start time: 17/06/2019 01:05 pm UTC


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Please accept our apologies for any inconvenience caused.


Best Regards,  
Soprano Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 17 Jun 2019 13:06:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/342/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/342/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 00:10 AM (UTC) 03/06/2019

Maintenance end time: 00:25 AM (UTC) 03/06/2019

Impact: 5 minutes of delayed API and WebSMS messages


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 03 Jun 2019 00:47:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/341/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/341/</guid>
            <description><![CDATA[Hello,


We are writing to let you know that we are starting an emergency maintenance between 00:10 am and 00:15 am (UTC).


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 5 minutes. See the summary below for further details.


Date:  03/06/2019

Time:  00:10 (UTC)

Impacted Services:  API and WebSMS will be delayed


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 03 Jun 2019 00:08:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/340/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/340/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products. 
 

Maintenance start time: 01:00 AM (UTC)


Maintenance end time: 03:28 AM (UTC)


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 27 May 2019 03:34:45 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/339/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/339/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product. 


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 27 May 2019 00:44:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/338/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/338/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products. 
 

Maintenance start time: 01:00 AM (UTC)


Maintenance end time: 04:12 AM (UTC)


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 May 2019 04:28:17 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/337/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/337/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 3 hours.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 22 May 2019 00:43:32 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - Correction: May 27th]]></title>
                        <link>https://status.tailored.bt.com/incident/336/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/336/</guid>
            <description><![CDATA[Hello,


We\'re sorry there was a mistake on our last email. Here's the correct one, setting the date in May, not April. Please accept our apologies and ignore previous email.

--------------------------------------------

We\'re writing to let you know that we have scheduled maintenance planned between  1:00 am and 5:00 am (UTC) on May, 27th 2019.


Procedure and intention is not to have any impact in the Service all through this Task.


Date: 27/05/2019

Time: 01:00 to 05:00 am (UTC)


Impacted Services: NONE expected. All services will be running during the Maintenance. inbound SMS (Mobile Originating) as well as outbound SMS (Mobile Terminating) should be processed and sent normally.


Description: Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 10 May 2019 12:17:02 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/334/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/334/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 22/05/2019.


We expect the maintenance activity will have no service impact. See the summary below for further details.


Date: 22/05/2019


Time: 01:00 am (UTC)


Impacted Services: No service impact is expected.


Description: Hardware Maintenance Activity.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 09 May 2019 10:29:45 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/333/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/333/</guid>
            <description><![CDATA[Hello,


We would like to inform that the issue has been solved and the service is fully recovered.


Impacted Services:  Customers have experienced delays in message delivery during the incident time. This issue has been solved and customers should not be experiencing any delay.


Issue started: 05:10 a.m. (UTC)  
Issue finished: 09:58 a.m. (UTC)


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 11:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/332/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/332/</guid>
            <description><![CDATA[Hello,


Queues have been reduced to normal sizes and currently messages are not experiencing delays. 


Our Team is still monitoring the system and we will provide an update very soon.


Please accept our apologies for the inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 10:08:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/331/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/331/</guid>
            <description><![CDATA[Hello,


The issue has been identified, however we are still experiencing delays on message delivery.


Our engineers are working to fully deplete the messaging queues so service is back to normal.


We will keep you informed and please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 09:43:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/330/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/330/</guid>
            <description><![CDATA[Hello,


The issue has been identified, however we are still experiencing delays on message delivery. 


Our engineers are working to fully deplete the messaging queues so service is back to normal.


We will keep you informed and please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 08:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/329/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/329/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues with our platform. As a result, you may have noticed delays to send messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  15/04/2019


Time:  07:00 (UTC)


Impacted Services:  Outgoing (Mobile Terminated) SMS are experiencing delays in delivery.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 07:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/328/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/328/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:57 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 04:11:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/327/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/327/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Apr 2019 00:45:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - April, 15th 2019]]></title>
                        <link>https://status.tailored.bt.com/incident/326/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/326/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on Monday 15th of April.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.


Date: 15/04/2019


Time: 1:00 (UTC)


Impacted Services: All services during the downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description: Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 29 Mar 2019 09:39:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/325/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/325/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 00:00 AM (UTC)

Maintenance end time: 00:30 AM (UTC)

Downtime: X minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 22 Mar 2019 00:38:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/324/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/324/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 21 Mar 2019 23:42:39 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/323/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/323/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 04:30 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 04 Mar 2019 05:31:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/322/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/322/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 04 Mar 2019 00:42:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/321/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/321/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 02:00 AM (UTC)

Maintenance end time: 03:30 AM (UTC)

Downtime: 1 minute


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 20 Feb 2019 03:43:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/320/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/320/</guid>
            <description><![CDATA[Hello,


We are writing to let you know that we are starting a maintenance work between 02:00 am and 04:00 am (UTC).


We expect the maintenance activity will have an impact and may result in a maximum outage from 10-30 minutes. See the summary below for further details.


Date:  20/02/2019

Time:  02:00 a.m (UTC)

Impacted Services:  All Services


We apologise for any inconvenience this may cause.


If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 20 Feb 2019 01:48:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/319/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/319/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the queues have been cleared and the service is recovered.


Description: Some customers experienced delays on outgoing SMS (mobile terminated) since 8:30 am and the queues have been totally cleared at 4:40 pm. Clients will have experienced downtime of 5 minutes between 2:06 pm and 2:11 pm.


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 16:47:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/318/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/318/</guid>
            <description><![CDATA[Hello,


our Operation engineers have applied a fix and now the SMS requests are flowing with no delays. Some customers might still experience delays and high API response times due to some queues and caches still being cleared.


We will continue monitoring the system.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 15:29:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/317/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/317/</guid>
            <description><![CDATA[Hello,


Our engineers have identified the issue and are working to apply a fix.


The platform is still experiencing performance issues and delays in processing SMS requests.


Please accept our apologies for the inconveniences caused. We will keep you updated.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 13:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/316/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/316/</guid>
            <description><![CDATA[Hello,  


Some customers are still experiencing delays with our platform.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 12:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/315/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/315/</guid>
            <description><![CDATA[Hello,  


Some customers are still experiencing delays with our platform.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 11:53:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/314/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/314/</guid>
            <description><![CDATA[Hello,


We are still experiencing connectivity issues with our platform.


Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 11:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/313/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/313/</guid>
            <description><![CDATA[Hello,  


Some customers are still experiencing delays with our platform.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 10:02:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/312/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/312/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues with our platform. As a result, you may have noticed delays to send messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  19/02/2019


Time:  08:30 (UTC)


Impacted Services:  All services.


Description: Service degradation. Our platform is experiencing delays to process SMS requests.


Please accept our apologies for the inconveniences caused.   


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 19 Feb 2019 08:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/311/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/311/</guid>
            <description><![CDATA[Hello,  


We would like to inform that the queues have been cleared and the service is fully recovered.


Description: Some customers experienced delays on outgoing SMS (mobile terminated) since 9:30 am and the queues have been totally cleared at 4:15 pm. 


Please accept our apologies for any inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 16:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/310/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/310/</guid>
            <description><![CDATA[Hello,


The system performance has been reestablished. All queues have diminished but some are still clearing hence some clients might still be experiencing small delays.


Our engineers are closely monitoring. 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 14:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/309/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/309/</guid>
            <description><![CDATA[Hello,


The queues are decreasing and the delays should slowly be lower.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 13:41:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/308/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/308/</guid>
            <description><![CDATA[Hello,  


Some customers are still experiencing delays with our platform.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 13:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/307/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/307/</guid>
            <description><![CDATA[Hello,  


Some customers are still experiencing delays with our platform.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 11:19:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/306/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/306/</guid>
            <description><![CDATA[Dear Customer,


We are still experiencing delays with our platform.


Our engineers are working to re-establish full service as soon as possible.


Please accept our apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 10:29:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/305/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/305/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues with our platform, as a result you may have noticed delays to send and receive messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  18/02/2019


Time:  09:30 (UTC)


Impacted Services:  All services.


Description: Service degradation. Our platform is experiencing delays to process SMS requests.


Please accept our apologies for the inconveniences caused.   


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Feb 2019 09:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/304/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/304/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 04/03/2019.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.


Date: 04/03/2019


Time: 1:00 am (UTC)


Impacted Services:  All services during the downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result in failure.


Description: Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 15 Feb 2019 09:23:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/303/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/303/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


We are still performing some tests.


Downtime: 28 minutes


Impacted Services:  Web Portal


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Jan 2019 17:53:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/302/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/302/</guid>
            <description><![CDATA[Hello,


We are currently experiencing connectivity issues with our platform, as a result, you may have noticed problems accessing our web portal tailored.bt.com.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  16/01/2019


Time:  17:10 (UTC)


Impacted Services:  Web portal access

Description:   We are observing Intermittent problems to access our web platform


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 16 Jan 2019 17:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/301/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/301/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 04:00 AM (UTC)

Downtime: 15 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 19 Dec 2018 05:04:55 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/300/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/300/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 19 Dec 2018 00:45:09 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/299/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/299/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 am (UTC)

Maintenance end time: 03:30 am (UTC)

Downtime: 12 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 12 Dec 2018 03:30:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/298/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/298/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 12 Dec 2018 00:47:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/297/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/297/</guid>
            <description><![CDATA[Hello,


We would like to inform that the issue affecting HTTP API has been fixed and the service is fully recovered.


We are still performing some tests.


Issue solved: 10/12/2018 12:10 p.m. (UTC)


Impacted Services:  Forwarding to URL of delivery receipts and inbound messages was not working in some cases. HTTP API for Mobile Terminated (outgoing messages) was not affected by this issue.


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 10 Dec 2018 12:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/295/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/295/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have a scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on December, 12th.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of 30 minutes. See the summary below for further details.


Date: 12/12/2018


Time: 01:00 am (UTC)


Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description: Security Infrastructure Upgrade.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 10 Dec 2018 10:06:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Re-scheduled Maintenance Dec, 15th to Dec, 19th]]></title>
                        <link>https://status.tailored.bt.com/incident/294/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/294/</guid>
            <description><![CDATA[Hello,  


We\'re writing to let you know that we need to re-scheduled the maintenance planned for next Saturday Dec, 15th for Wednesday Dec, 19th.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 30 minutes. See the summary below for further details.


Date: moved from 15/12/2018 TO 19/12/2018


Time: 01:00 am (UTC)


Impacted Services:  All services during the possible downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description: Security Infrastructure Upgrade.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 10 Dec 2018 09:47:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/296/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/296/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues on our HTTP API, as a result you may have noticed inability to receive delivery receipts and inbound messages on your configured URL.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  10/12/2018


Time:  08:00 (UTC)


Impacted Services:  Forwarding to URL of delivery receipts and inbound messages is not working in some cases. HTTP API for Mobile Terminated (outgoing messages) is working and not being affected by this issue.


Please accept our apologies for the inconvenience. We will keep you updated on the progress of our investigation.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 10 Dec 2018 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/293/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/293/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:30 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 10 Dec 2018 03:48:14 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/292/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/292/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 10 Dec 2018 00:56:25 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/291/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/291/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


Impacted Services:  All services


Description: We faced delays on a small percentage of messages during the issue (aprox from 10:12 to 10:55 UTC).


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 04 Dec 2018 13:11:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/289/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/289/</guid>
            <description><![CDATA[Hello,


Messages are currently being processed and we are not observing any issues.


Our engineers are monitoring the services.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 04 Dec 2018 11:48:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/288/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/288/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues with our platform, as a result you may have noticed delays or an inability to send and receive messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  04/12/2018


Time:  10:20 (UTC)


Impacted Services:  All services


Description:  Service degradation, a small percentage of message requests might be rejected by the platform.


Please accept our apologies for the inconvenience.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 04 Dec 2018 10:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/287/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/287/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have a scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 10/12/2018.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.


Date: 10/12/2018


Time: 1:00 am (UTC)


Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description:  Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 27 Nov 2018 09:16:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/285/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/285/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have a scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 08/12/2018.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.


Date: 08/12/2018


Time: 01:00 am (UTC)


Impacted Services:  All services during the possible downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description: Security Infrastructure Upgrade.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 23 Nov 2018 15:10:09 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/284/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/284/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:15 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 19 Nov 2018 03:23:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/283/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/283/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 19 Nov 2018 00:45:37 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - New date]]></title>
                        <link>https://status.tailored.bt.com/incident/282/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/282/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have moved the Maintenance scheduled for Nov-12th, and now it will take place on Monday November 19th, between 1:00am and 5:00am (UTC) 


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.


Date:  2018-11-19


Time:  From 01:00 am to 05:00 am (UTC)


Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description:  Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 08 Nov 2018 10:19:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/280/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/280/</guid>
            <description><![CDATA[Dear Customer,


We would like to inform that the system has been restored and the service is fully recovered.


We are still performing some tests but after some checks we can assure it hasn't actually affected any traffic.


Downtime: 0 mins


Impacted Services: MO traffic was not having the correct behaviour but not totally affected, so the Service wasn't interrupted at any time,


Please accept our apologies for any inconveniences caused.


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Oct 2018 15:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/278/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/278/</guid>
            <description><![CDATA[Good morning,

We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays or an inability to receive Inbound (MO) messages.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Date: 15/10/2018

Time: 07:30 a.m. (UTC)

Impacted Services: Inbound SMS (Mobile Originating).

Description:  One of our HTTP connections used for Inbound SMS (Mobile Originating) is experiencing connectivity issues.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Oct 2018 08:39:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/277/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/277/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:10 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Oct 2018 03:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/276/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/276/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 15 Oct 2018 00:45:20 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/279/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/279/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


We are still performing some tests.

Started at: 14/Oct/2018 02:37:05 UTC
Solved at: 14/Oct/2018 09:25:10 UTC
Downtime: 30 hours 48 mins


Impacted Services:  Inbound SMS (Mobile Originated). Inbound Network Operator' server faced some connectivity issues and was restarted this morning to restore MO delivery.



Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Sun, 14 Oct 2018 02:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/275/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/275/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled an emergency maintenance between 01:00 am and 05:00 am (UTC) on 15/10/2018.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.


Date: 15/10/2018


Time: 01:00 am - 05:00 am (UTC)


Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description:  Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 11 Oct 2018 07:57:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/274/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/274/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 05:00 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 08 Oct 2018 06:03:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/273/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/273/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 08 Oct 2018 00:48:15 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Maintenance Rescheduled]]></title>
                        <link>https://status.tailored.bt.com/incident/272/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/272/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we next planned maintenance that was scheduled for next Monday - October 1st, is moved to the next week, Monday - October 8th,between 1:00am and 5:00am (UTC).


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of 10 minutes. See the summary below for further details.


Date:  08/10/2018


Time:  01:00 am to 05:00 am (UTC)


Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description:  Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 26 Sep 2018 08:15:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/270/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/270/</guid>
            <description><![CDATA[Hello,


We would like to inform that the issue impacting Email2SMS has been solved and the service is fully recovered.


We are still performing some tests.


Incident start time: 07:20 a.m. (UTC) 17/09/2018


Incident solved: 09:00 a.m. (UTC) 17/09/2018


Impacted Services: Outbound Email2SMS experienced delays during the incident. The remaining queues cleared and the service is fully restored now.  


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 17 Sep 2018 09:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/269/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/269/</guid>
            <description><![CDATA[Hello,


We are currently experiencing issues with some of our mail servers, as a result you may have noticed delays to send Email2SMS messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  17/09/2018


Time: 07:20 a.m (UTC)


Impacted Services: Outbound Email2SMS


Description:  Delays on some of our email servers instances since 07:20 a.m. (UTC). Email2SMS messages are now flowing normally, but we still have some queues to be cleared.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 17 Sep 2018 07:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - CANCELLED]]></title>
                        <link>https://status.tailored.bt.com/incident/267/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/267/</guid>
            <description><![CDATA[Hello,


Please be advised that the maintenance work planned between 01:00 and 05:00 am (UTC) on 13/08/2018 has been cancelled. We will advise you of the new schedule shortly.


We apologise for any inconvenience this may have cause. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 13 Aug 2018 04:26:22 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/266/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/266/</guid>
            <description><![CDATA[Hello,


From 10:00 a.m. to 14:42 a.m. (UTC) one of our mail servers has experienced a problem that caused some outbound emails to be queued in the system. 


Our engineers have identified the issue, restored the service and are now working to release the pending outbound emails.


Date: 03/08/2018


Time: From 10:00 a.m. to 14:42 a.m. (UTC) 


Impacted Services:  Outbound email notifications in one of our servers from 10:00 a.m. to 14:42 a.m. (UTC).


Description:  Some clients may have experienced delays or non-delivery of some email notifications sent between 10:00 a.m. and 14:42 a.m. (UTC). 


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 03 Aug 2018 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/263/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/263/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 01:00 a.m. and 05:00 a.m. (UTC) on 13/08/2018.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.


Date: 13/08/2018


Time: 01:00 a.m. to 5:00 a.m. (UTC)


Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.


Description: Release of new Software version with patches and enhancements.  


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 30 Jul 2018 09:53:43 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance on Primary site]]></title>
                        <link>https://status.tailored.bt.com/incident/262/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/262/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we are starting an emergency maintenance on our Primary site between 01:00 am and 05:00 am (UTC) on 31/07/2018.


We expect the maintenance activity will have no impact. See the summary below for further details.


Date: 31/07/2018


Time: 01:00 am - 05:00 am (UTC)


Impacted Services: No impact expected.


Description: Firewall Code Upgrade on our Primary site. There is a need to update the code in our firewalls to implement the latest security patch version.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Jul 2018 09:34:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance on DR site]]></title>
                        <link>https://status.tailored.bt.com/incident/261/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/261/</guid>
            <description><![CDATA[Hello,
  
  
We\'re writing to let you know that we are starting an emergency maintenance on our DR site between 01:00 am and 05:00 am (UTC) on 30/07/2018.
  
  
We expect the maintenance activity will have no impact, but during the upgrade some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS. See the summary below for further details.


Date: 30/07/2018


Time: 01:00 am - 05:00 am (UTC)


Impacted Services: No impact expected, but some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS.


Description: Firewall Code Upgrade on our DR site. There is a need to update the code in our firewalls to implement the latest security patch version.
  
  
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
  
  
Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 26 Jul 2018 09:27:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/260/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/260/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:16 AM (UTC)

Maintenance end time: 01:53 AM (UTC)

Downtime: 37 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 23 Jul 2018 02:22:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/259/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/259/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 23 Jul 2018 00:49:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/258/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/258/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 02:15 AM (UTC)

Downtime: 13 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 20 Jul 2018 02:59:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/257/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/257/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 20 Jul 2018 00:48:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - Fallback]]></title>
                        <link>https://status.tailored.bt.com/incident/256/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/256/</guid>
            <description><![CDATA[Hello,


We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 23/07/2018.
 
 
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of a 30 minutes. See the summary below for further details.
 
 
Date:  23/07/2018
 
 
Expected Start Time: 1:00 (UTC) 
 
 
Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator, outbound SMS (Mobile Terminating) will not be processed and will result in failure during downtime.
 
 
Description:  We are performing a failover test on our HADR infrastructure. On this second stage we will switch back to the normal configuration to complete the failover test that is starting on 20/07/2018. This should not cause any issue and all services will be working normally after this fallback (apart from the 30 minutes downtime highlighted above).
 
 
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com  
  
  
Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 06 Jul 2018 14:57:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - Failover]]></title>
                        <link>https://status.tailored.bt.com/incident/255/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/255/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 20/07/2018.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 30 minutes. See the summary below for further details.


Date:  20/07/2018


Expected Start Time: 1:00 am (UTC)


Impacted Services:  All services. While inbound SMS (Mobile Originating) will be queued by the operator, outbound SMS (Mobile Terminating) will not be processed and will result in failure during downtime.


Description:  We are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 30 minutes downtime highlighted above). We will leave the system running on failover mode for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the fallback maintenance notification coming out shortly.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 06 Jul 2018 14:15:11 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/254/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/254/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 02:50 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 02 Jul 2018 03:15:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/253/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/253/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 02 Jul 2018 00:46:09 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/252/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/252/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:30 AM (UTC)

Downtime: 0 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 27 Jun 2018 04:30:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/251/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/251/</guid>
            <description><![CDATA[Hello,


We are writing to let you know that we are starting a maintenance between 01:00 am and 04:30 am (UTC).


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.


Date:  Wednesday June 27th, 2018

Time:  01:00 am to 04:30 am (UTC)

Impacted Services:  None

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 27 Jun 2018 00:45:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Emergency Maintenance Notification - SCHEDULED]]></title>
                        <link>https://status.tailored.bt.com/incident/250/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/250/</guid>
            <description><![CDATA[Hello,


We are writing to let you know that we have scheduled an emergency maintenance activity as detailed below:


Purpose: Data Center needs to do some maintenance actions on one our servers.

Date: Wednesday June 27th, 2018

Maintenance Time range: 01:00 am to 04:30 am (UTC)

Duration: aprox. 3h 30min

Impacted Services:  None

Customer Impact: Low - None

Description: Some maintenance actions will take place in our servers by our Data Center Provider. All messages will be processed with normality - no services should be impacted. 


Best regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Tue, 26 Jun 2018 12:13:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/249/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/249/</guid>
            <description><![CDATA[Good morning,

We send this notification again after noticing a typo on the date at the end of the intro sentence. Just to be 100% clear, date is Monday, July 2nd



We\'re writing to let you know that we have scheduled maintenance planned between 1:00am and 5:00am (UTC) next Monday July, 2nd.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.


Date:  02/07/2018


Time:  01:00 (UTC)


Impacted Services:  All Services


Description:  Release of new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Jun 2018 15:13:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/246/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/246/</guid>
            <description><![CDATA[Hello,  


We inform you that tonight we have started and completed the maintenance work on the BT Smart Messaging Tailored products.


Maintenance start time: 02:00 AM (UTC)  
Maintenance end time: 05:00 AM (UTC)  
Downtime: 24 minutes  


We apologise for any inconvenience this may have caused.  


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 07 May 2018 09:22:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/245/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/245/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 2:00am and 5:00am (UTC) next Monday, May'7th.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.


Date:  07/05/2018 (dd/mm/yyyy)


Starting Time:  02:00 am (UTC)


Impacted Services: All services


Description:  Release of a new Software version with patches and enhancements.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 02 May 2018 14:15:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/243/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/243/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


We are still performing some tests.


Downtime: Web platform was unavailable during approximately 11 minutes (from 13:02 to 13:13). APIs suffered a service degradation that led to high response times but there was no downtime.


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Mar 2018 14:19:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/242/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/242/</guid>
            <description><![CDATA[Hello,


Service has been restored.


Our engineers are working to restablish full redundancy as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Mar 2018 13:35:37 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/241/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/241/</guid>
            <description><![CDATA[Hello,


We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays or an inability to send and receive messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  21/03/2018


Time:  13:00  (UTC)


Impacted Services:  All services


Description:  We have detected web platform unavailability and service degradation in APIs. 

Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Wed, 21 Mar 2018 13:05:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/240/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/240/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:30 AM (UTC)

Downtime: 23 minutes


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 26 Feb 2018 04:51:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/239/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/239/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 26 Feb 2018 00:48:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/238/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/238/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 1:00 am and  5:00 am (UTC) on 26/02/2018.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 15 minutes. See the summary below for further details.


Date:  26/02/2018


Time:  Between 1:00 am and 5:00 am (UTC), resulting in a maximum downtime of 15 minutes


Impacted Services:  All services. While MOs will be queded by the network operator and will be delivered after the maintenance finishes, MTs during the downtime will not be processed.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 12 Feb 2018 10:29:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/237/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/237/</guid>
            <description><![CDATA[Hello,

From 14:50 to 16:58 (UTC) the platform experienced an intermittent issue impacting some customers using HTTP API. Such customers would have received an error response to their requests indicating the request could not be processed. Service is now fully restored. Testing was completed and all maintenance work is finished.

We would like to inform that the system has been restored and the service is fully recovered.

Affection time: 2 hours and 8 minutes.

Impacted Services: Partial impact on HTTP API

Please accept our apologies for the inconveniences caused.

Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Feb 2018 19:10:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/236/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/236/</guid>
            <description><![CDATA[Hello,


We are still performing preventive maintenance work on the system that is not affecting customers' traffic.


Our engineers are working to restablish full service as soon as possible.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Feb 2018 16:54:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/235/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/235/</guid>
            <description><![CDATA[Hello,


We are currently experiencing small connectivity issues with our platform, as a result you may have noticed delays or a punctual inability to send and receive messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  January, 5th 2018


Time:  14:50 (UTC)


Impacted Services:  MO's will continue to be delivered, MT's will be queued and sent with seconds delay.


Description:  Some services on our SMS platform / portal are being slowed by some hardware issues.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 05 Feb 2018 15:12:56 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/234/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/234/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that our data center provider has scheduled a maintenance planned between 9:00 am and 10:00 am (UTC) on 21/01/2018.

We expect the maintenance activity will have no impact on clients. See the summary below for further details.


Date:  21/01/2018


Time:  9 - 10 am (UTC)


Impacted Services:  Not expected


Description:  DC provider is changing a switch, which is on high availability so there should be no affectation.


We apologise for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Fri, 19 Jan 2018 13:41:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - FINAL]]></title>
                        <link>https://status.tailored.bt.com/incident/233/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/233/</guid>
            <description><![CDATA[Hello,


We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
 

Maintenance start time: 2:29 AM (UTC)  

Maintenance end time: 2:59 AM (UTC)  

Downtime: 30 minutes  


We apologise for any inconvenience this may have caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Dec 2017 05:22:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance - START]]></title>
                        <link>https://status.tailored.bt.com/incident/232/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/232/</guid>
            <description><![CDATA[Hello,


We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.


Our Engineers will notify you after the work has been completed.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 18 Dec 2017 01:51:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.tailored.bt.com/incident/231/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/231/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered.


We are still performing some tests.


Please accept our apologies for the inconveniences caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 14 Dec 2017 11:59:43 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.tailored.bt.com/incident/230/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/230/</guid>
            <description><![CDATA[Hello,


Our engineers are working to restablish full service as soon as possible, but we still have some message queues which are clearing.


We will keep you informed and apologies for any inconvenience caused.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 14 Dec 2017 11:17:54 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Service Impacting Issue]]></title>
                        <link>https://status.tailored.bt.com/incident/229/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/229/</guid>
            <description><![CDATA[Hello,


We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays to send and receive messages.


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.


Date:  14/12/2017


Time:  08:00 (UTC)


Impacted Services:  All services


Description:  We are experiencing connectivity issues, as a result some MT messages are being queued in our platform.


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Thu, 14 Dec 2017 09:56:30 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Smart Messaging Tailored - Scheduled Maintenance]]></title>
                        <link>https://status.tailored.bt.com/incident/228/</link>
            <guid isPermaLink="true">https://status.tailored.bt.com/incident/228/</guid>
            <description><![CDATA[Hello,


We\'re writing to let you know that we have scheduled maintenance planned between 2:00 am and 5:00 am (UTC) on December, 18th 2017.


We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 15 minutes. See the summary below for further details.


Date:  December, 18th 2017


Time:  2:00 am - 5:00 am (UTC)


Impacted Services: All services


Description:  While MO SMS will be queued, MT SMS will not be queued, so not processed/sent during the critical point on the maintenance work.


We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com


Best wishes,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">Smart Messaging Tailored Platform Status</dc:creator>
            <pubDate>Mon, 04 Dec 2017 15:38:15 +0000</pubDate>
                                                                                                        </item>
            </channel>
</rss>
