We would like to inform that Operator fixed their issue and the service is fully recovered.
We are still performing some tests.
Impacted Services: SMS and Delivery receipts
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Impairment
Impacted Services: SMS and Delivery receipts
Customer Impact: Delayed SMS (MT/MO), Delayed Delivery Receipts, Missing Delivery Receipts
We apologise for any inconvenience caused, and will keep you informed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform you that we completed the investigation and the issue was resolved. There are no further delays detected.
Impacted Services: Email to SMS
Start time: 05/02/2026 8:00 AM UTC
End time: 05/02/2026 4:03 PM UTC
Best wishes, Smart Messaging Tailored Team
]]>The team identified the cause of the issue and is continuing to investigate further to resolve the issue.
Best wishes,
Smart Messaging Tailored Team
Our monitoring detected an issue causing a small number of messages to experience delay in delivery. We have started investigating and we will provide further updates soon.
Best Regards,
Smart Messaging Tailored Team
The planned maintenance on the Smart Messaging Tailored Platform is now complete. A rollback was required, and the platform is currently operating as expected. We are continuing to validate the event and will provide further updates should any unexpected issues arise.
Maintenance start time: 05/02/2026 - 01:00 am GMT Maintenance end time: 05/02/2026 - 05:00 am GMT
Impact: No Services were impacted.
Best regards,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered
Event description: SMS processing delay
Impacted Services: SMS - MT (API, WEB SMS)
Start time: 29/01/2026 - 08:00 AM UTC
End time: 29/01/2026 - 12:05 PM UTC
Best wishes, Smart Messaging Tailored Team
]]>We experienced an issue that caused delay in the delivery of sms messages on Smart Messaging Tailored platform. The issue seemed to have been resolved and our engineers are continuously monitoring.
Event description: SMS processing delay
Impacted Services: SMS - MT (API, WEB SMS)
Best Regards,
Smart Messaging Tailored Team
We would like to inform that the system has been restored, and the service is fully recovered.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: This issue only affects users who are not using the direct URL and instead are accessing the portal through a cached browser redirection link. The portal remains accessible when using the direct link: https://tailored.bt.com
Start time: 23/01/2026 07:50 UTC
End time: 23/01/2026 09:20 UTC
The issue was downgraded to a minor level, and we can confirm that it will be fully resolved in the planned upgrade (PCR-7106) scheduled for 5 February 2026.
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: Access to the web portal only affecting redirection. The portal remains accessible when using the direct link: https://tailored.bt.com/
Start time: 22/01/2026 - 13:38 UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We would like to inform that the issue has been identified and a fix was implemented. The system has been restored and the service is fully recovered.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: Access to the web portal
Start time: 20/01/2026 - 8:30 AM UTC
End time: 20/01/2026 - 10:48 AM UTC
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: Access to the web portal
Start time: 20/01/2026 - 8:30 AM UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 05/02/2026 - 01:00 am GMT
Maintenance end time: 05/02/2026 - 05:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for domain https://tailored.bt.com*
Maintenance start time: 06/11/2025 1:00 UTC
Maintenance end time: 06/11/2025 2:00 UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period.
If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We wish to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 16/10/2025 - 01:00 am UTC
Maintenance end time: 16/10/2025 - 02:52 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for domain https://tailored.bt.com*
Maintenance start time: 06/11/2025 1:00 UTC
Maintenance end time: 06/11/2025 2:00 UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period.
If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 16/10/2025 - 01:00 AM UTC
Maintenance end time: 16/10/2025 - 05:00 AM UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We wish inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 25/09/2025 - 01:00 UTC
Maintenance end time: 25/09/2025 - 02:25 UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: 2 of 2 BCP Failback.
Maintenance start time: 25/08/2025 01:00 AM UTC
Maintenance end time: 25/08/2025 05:00 AM UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: 1 of 2 BCP Failover.
Maintenance start time: 22/08/2025 1:00 AM UTC
Maintenance end time: 22/08/2025 05:00 AM UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 24/07/2025 - 03:00 am BST
Maintenance end time: 24/07/2025 - 04:05 am BST
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: 1 of 2 BCP Failover
Maintenance start time: 24/07/2025 - 01:00 am GMT
Maintenance end time: 24/07/2025 - 05:00 am GMT
Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.
What does this mean for you?
After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.
What action should you take?
We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.
Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
This is to inform that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 24/04/2025 - 02:00 am BST Maintenance end time: 24/04/2025 - 05:17 am BST
Impact: No Services were impacted
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 24/04/2025 - 01:00 am CET
Maintenance end time: 24/04/2025 - 05:00 am CET
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
We will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.
What does this mean for you?
After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.
What action should you take?
• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.
We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.
Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.
What does this mean for you?
After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.
What action should you take?
• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.
We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.
Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 19/02/2025 - 01:00 am GMT
Maintenance end time: 19/02/2025 - 05:00 am GMT
Impact: No Service Impact is expected.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 19/02/2025 - 01:00 am GMT
Maintenance end time: 19/02/2025 - 05:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the t-mmp.com domain
Maintenance start time: 04/02/2025 - 01:00 am GMT
Maintenance end time: 04/02/2025 - 01:30 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the Voice Service is fully recovered.
Event description: Service Degradation
Impacted Services: Voice Services
Best wishes, Smart Messaging Tailored Team
]]>We wish to inform you that the Global Smart Messaging Suite is currently experiencing a service issue related to our downstream provider. Please be assured that we are actively working with them to resolve the matter as quickly as possible.
Event description: Service degradation
Impacted Services: Voice Services
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Service Degradation
Impacted Services: Voice Services
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Delays and queues on our email server, due to limitations put in place by recipient servers
Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes.
Best wishes, Smart Messaging Tailored Team
]]>We are still experiencing issues on our platform.
Event description: Delays and queues on our email server, due to limitations put in place by recipient servers
Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via the Email product/API are processed correctly, with no impact
Our engineers are working with the recipients and Microsoft to restablish full service as soon as possible.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: We are seeing delays and queues on our email server, due to limitations put in place by recipient servers.
Impacted Services: Password reset emails, delivery report emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via the Email product/API are processed correctly, with no impact.
Our engineers are working with recipients and Microsoft to resolve the issue as soon as possible.
Best Regards,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 06/11/2024 - 01:00 GMT
Maintenance end time: 06/11/2024 - 02:00 GMT
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Please see update regarding platform issue:
Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working.
Impacted Services: Email-to-sms only.
Start time: 01/11/2024 - 08:00 AM
Our Engineers are still investigating the issue.
Best Regards,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. API MO and DR traffic is not afffected at all.
Impacted Services: Email-to-sms only.
Start time: 01/11/2024 - 08:00 AM
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We are still investigating the issue on our platform pertaining to below:
Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working.
Impacted Services: Email-to-sms only.
Start time: 01/11/2024 - 08:00 AM
ETA: TBA
Best Regards,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 31/10/2024 - 01:00 am GMT
Maintenance end time: 31/10/2024 - 05:00 am GMT
Impact: no impacted expected
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Delay in processing emails
Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays.
If you are still having issues receiving password reset or 2FA codes emails, please contact the support team at support@tailored.bt.com
Best wishes, Smart Messaging Tailored Team
]]>We are still experiencing issues on our platform.
Event description: Delay in processing emails
Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays
Our engineers are working to restablish full service as soon as possible. A fix is scheduled to be implemented over night which should improve the email performance.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Delay in processing emails
Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the tailored.bt.com
Maintenance start time: 06/11/2024 - 01:00 am GMT
Maintenance end time: 06/11/2024 - 02:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 31/10/2024 - 01:00 am GMT
Maintenance end time: 31/10/2024 - 05:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Description: Release of new Software version with patches and enhancements. Maintenance start time: 07/10/2024 - 07:00 am GMT Maintenance end time: 07/10/2024 - 12:00 PM GMT
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you Three UK will be performing maintenance work on their systems.
Maintenance start time: 30/09/2024 - 10:00 am BST
Maintenance end time: 01/10/2024 - 06:00 am BST
Impact: SMS traffic towards Three UK destinations will face multiple shorter delays. No SMS will be lost.
We apologize for any inconveniences you may experience. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.
New Date/Time: 07/10/2024 - 07:00 AM GMT
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 18/09/2024 - 01:00 am GMT
Maintenance end time: 18/09/2024 - 05:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 23/08/2024 - 01:00 am GMT
Maintenance end time: 23/08/2024 - 02:30 am GMT
Impact: Outage was less than 10 seconds at 1:26 GMT
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 23/08/2024 - 01:00 am GMT
Maintenance end time: 23/08/2024 - 02:30 am GMT
Impact: 3 minutes outage from 01:20 GMT to 01:23 GMT
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Please be informed that the BCP testing failback scheduled for September 2nd has been moved. Please see below the updated information.
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failback to the primary site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 26/08/2024- 01:00 am GMT
Maintenance end time: 26/08/2024 - 05:00 am GMT
Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
Please be informed that the BCP testing scheduled for August 30th has been moved. Please see below the updated information.
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 23/08/2024 - 01:00 am GMT
Maintenance end time: 23/08/2024 - 05:00 am GMT
Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failback to the primary site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 02/09/2024 - 01:00 am GMT
Maintenance end time: 02/09/2024 - 05:00 am GMT
Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 30/08/2024 - 01:00 am GMT
Maintenance end time: 30/08/2024 - 05:00 am GMT
Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that Operator fixed their issue and the service is fully recovered.
We will continue monitoring over the next days.
Impacted Services: Emails
Best wishes,
Smart Messaging Tailored Team
We would like to inform that Operator fixed their issue.
Emails are being sent out successfully at the moment, with no delays. However we are monitoring the situation to ensure stabilty.
Impacted Services: Emails
Best wishes,
Smart Messaging Tailored Team
Our Network Operator is still working on their issue and we are keeping track.
We will provide an update as soon as possible.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that one of our suppliers is currently experiencing an issue on their platform and blocking our emails, thus generating a delay in all emails sent from the platform.
Type: Email delivery delay
Impacted Services: Email
Customer Impact: Outgoing emails are sent with delays.
We apologise for any inconvenience caused, and will keep you informed. Please contact the support for any issues you might face.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Delay in delivering emails from the platform
Impacted Services: Emails and 2FA verfication codes
Start time: 02/07/2024 - 10:30 AM GMT
End time: 03/07/2024 - 03:00 AM GMT
Best wishes, Smart Messaging Tailored Team
]]>We are still experiencing issues on our platform.
Event description: Delay in delivering email from the platform
Impacted Services: Email and 2FA verification codes
Start time: 02/07/2024 - 10:30 AM GMT
Our engineers are working to restablish full service as soon as possible. Should you experience issues logging in, please contact the support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: Delay in delivering email from the platform
Impacted Services: Email and 2FA verification codes
Start time: 02/07/2024 - 10:30 AM GMT
Our engineers are working to restablish full service as soon as possible. Should you experience issues logging in, please contact the support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Delays in delivering emails from the platform.
Impacted Services: Email and 2FA verification codes
Start time: 02/07/2024 - 10:30 AM GMT
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon. Should you experience issues logging in, please contact the support team on support@tailored.bt.com
Best Regards,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 26/06/2024 - 01:00AM GMT
Maintenance end time: 26/06/2024 - 02:50AM GMT
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 26/06/2024 - 01:00 am GMT
Maintenance end time: 26/06/2024 - 05:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you Three UK will be performing maintenance work on their systems.
Maintenance start time: 07/05/2024 - 21:00 GMT
Maintenance end time: 08/05/2024 - 05:00 am GMT
Affected products: SMS towards Three UK destinations
We apologize for any inconveniences you may experience. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We have been made aware that Three UK plan to carry out essential maintenance this evening.
Maintenance start time: 23/04/2024 - 22:00 GMT
Maintenance end time: 24/04/2024 - 06:00 GMT
Impact: There will be potential impact to Cell Broadcast Service, SMS, MMS and SSL VPN Service.
We apologize for any inconveniences caused by this work. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 21/02/2024 - 01:00 GMT
Maintenance end time: 21/02/2024 - 02:46 GMT
Impact: 23 minutes outage
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 20/02/2024 - 01:00 GMT
Maintenance end time: 20/02/2024 - 01:19 GMT
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 08/02/2024 - 01:00 UTC
Maintenance end time: 08/02/2024 - 01:54 UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 21/02/2024 - 01:00 am GMT
Maintenance end time: 21/02/2024 - 05:00 am GMT
Impact: 15 minutes downtime during the first hour.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the t-mmp.com domain. If you are still using this domain, we would encourage you to transition to https://tailored.bt.com.
Maintenance start time: 20/02/2024 - 01:00 am GMT
Maintenance end time: 20/02/2024 - 01:30 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the *sopranodesign.com domain. Please note that the root and intermediate certificates are being updated as well. Should you require to import them on your side, please contact the support team to receive a copy of the certificates.
Maintenance start time: 08/02/2024 - 01:00 am GMT
Maintenance end time: 08/02/2024 - 02:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that Operator fixed their issue and the service is fully recovered.
Impacted Services: Delayed MTs/MOs/Missing delivery receipts/Late delivery receipts
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Impairment
Impacted Services: SMS to and from Vodafone UK
Customer Impact: Delayed MTs/MOs/Missing delivery receipts/Late delivery receipts
We apologise for any inconvenience caused, and will keep you informed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 06/11/2023 – 01:00 GMT
Maintenance end time: 06/11/2023 – 02:04 GMT
Impact: 6 minutes outage
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 03/11/2023 – 01:00 GMT
Maintenance end time: 03/11/2023 – 02:15 GMT
Impact: 10-minute outage
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 01/11/2023 - 01:00 GMT
Maintenance end time: 01/11/2023 - 01:41 GMT
Impact: No Services were impacted
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: certificate update for the tailored.bt.com domain
Maintenance start time: 01/11/2023 - 01:00 GMT
Maintenance end time: 01/11/2023 - 02:00 GMT
Impact: no impact
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the change intended for the maintenance window below on Smart Messaging Tailored has been rolled back and that the old certificate is still in place.
Start time: 30/10/2023 - 01:00 am GMT
End time: 30/10/2023 - 02:00 am GMT
A new date/time will be scheduled and a new notification will be sent for when the new certificate is set to be implemented.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 30/10/2023 - 01:00 am GMT
Maintenance end time: 30/10/2023 - 01:30 am GMT
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 06/11/2023 - 01:00 am GMT
Maintenance end time: 06/11/2023 - 04:00 am GMT
Impact: All services for approximately 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 03/11/2023 - 01:00 am GMT
Maintenance end time: 03/11/2023 - 04:00 am GMT
Impact: All services for approximately 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the tailored.bt.com domain
Maintenance start time: 30/10/2023 - 01:00 am GMT
Maintenance end time: 30/10/2023 - 02:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 30/08/2023 - 00:00 UTC
Maintenance end time: 30/08/2023 - 02:06 UTC
Impact: 13 minutes service outage.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 30/08/2023 - 01:00 am GMT
Maintenance end time: 30/08/2023 - 05:00 am GMT
Impact: 5 minutes service interruption in the first hour
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 01:00 AM GMT
Maintenance end time: 03:23 AM GMT
Impact: No Services were impacted
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Please see below the correct hours for the Smart Messaging Tailored planned maintenance on 5th of July 2023.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 05/07/2023 - 01:00 am GMT
Maintenance end time: 05/07/2023 - 05:00 am GMT
We apologize for any inconveniences.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 05/07/2023 - 01:00 am GMT
Maintenance end time: 05/07/2023 - 05:00 am GMT
Impact: Up to 5 minutes of outage in the first hour.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that Operator fixed their issue and are currently monitoring the performance.
Impacted Services: delayed or failed SMS towards O2 UK, Lyca, Virgin Mobile and Sky
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that O2 UK, Lyca, Virgin Mobile and Sky Mobile UK are currently experiencing an issue on their platforms. The operators are working to solve the issues to restore the affected services as fast as possible.
Clients may observe delayed or failed MTs and MOs towards these networks.
Incident Start Time: 2023-05-16 13:52 UTC
We will update as soon as we have more information.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 19/04/2023 - 00:00 GMT
Maintenance end time: 19/04/2023 - 04:00 GMT
Impact: 30 minutes outage.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
If you have any questions or concerns, please contact our support team at support@tailored.bt.com or +44 1260 540555.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Platform refresh. Please review the email "BT Smart Messaging Platform Refresh - 19/04/2023"
Maintenance start time: 19/04/2023 - 00:00 am GMT
Maintenance end time: 19/04/2023 - 04:00 am GMT
Impact: 30 minutes of downtime during the first hour of the maintenance window
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.
Please review email "BT Smart Messaging Platform Refresh - POSTPONED until March 22nd 2023" for more details.
Original Date/Time: 08/03/2023 - 00:00 am GMT
New Date/Time: 22/03/2023 - 04:00 am GMT
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: certificate update for the t-mmp.com domain
Maintenance start time: 09/03/2023 - 01:00 am GMT
Maintenance end time: 09/03/2023 - 02:00 am GMT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 02/03/2023 - 20:30 UTC
Maintenance end time: 02/03/2023 - 22:03 UTC
Impact: No Services were impacted
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: certificate update on *sopranodesign.com wildcard domain.
Maintenance start time: 02/03/2023 - 20:30 GMT
Maintenance end time: 02/03/2023 - 21:30 GMT
Impact: No impact expected
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Platform refresh. Please review email "BT Smart Messaging Platform Refresh - Fourth Notice" for more details.
Maintenance start time: 08/03/2023 - 00:00 am GMT
Maintenance end time: 08/03/2023 - 04:00 am GMT
Impact: 30 minutes of downtime during the first hour, starting at approximately 00:10 am GMT
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Service degradation
Impacted Services: SMS sent from platform
Start time: 14/02/2023 - 04:00 am UTC
End time: 14/02/2023 - 08:05 am UTC
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Service degradation
Impacted Services: SMS sent from platform
Start time: 14/02/2023 - 04:00 am UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 14/02/2023 - 01:00 UTC
Maintenance end time: 14/02/2023 - 03:26 UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 14/02/2023 - 01:00 am UTC
Maintenance end time: 14/02/2023 - 05:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been cancelled.
Original Date/Time: 18/01/2023 - 01:00 am UTC
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 18/01/2023 - 01:00 am UTC
Maintenance end time: 18/01/2023 - 05:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: : 05/12/2022 - 01:00 am UTC
Maintenance end time: 05/12/2022 - 02:12 am UTC
Impact: 15 minute outage
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Service degradation
Impacted Services: HTTP API
Start time: 02/12/2022 - 10:00 AM UTC
End time: 02/12/2022 - 10:30 AM UTC
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Service degradation
Impacted Services: HTTP API
Start time: 02/12/2022 - 10:00 AM UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 02/12/2022 - 01:00 UTC
Maintenance end time: 02/12/2022 - 02:15 UTC
Impact: 14 minutes outage.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 22/11/2022 - 01:06 UTC
Maintenance end time: 22/11/2022 - 01:29 UTC
Impact: 23 minute outage
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.
Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.
Maintenance start time: 05/12/2022 - 01:00 am UTC
Maintenance end time: 05/12/2022 - 04:00 am UTC
Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.
Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.
Maintenance start time: 02/12/2022 - 01:00 am UTC
Maintenance end time: 02/12/2022 - 04:00 am UTC
Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 09/11/2022 01:00 am UTC
Maintenance end time: 09/11/2022 - 03:00 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Database maintenance
Maintenance start time: 22/11/2022 - 01:00 am UTC
Maintenance end time: 22/11/2022 - 03:00 am UTC
Impact: Service interruption of up to 5 - 10 minutes
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 07/11/2022 - 01:00 am UTC
Maintenance end time: 07/11/2022 - 04:00 am UTC
Impact: No Services Impacted
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-4513
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 07/11/2022 - 01:00 am UTC
Maintenance end time: 07/11/2022 - 04:00 am UTC
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 03/11/2022 - 01:00 am UTC
Maintenance end time: 03/11/2022 - 02:00 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Database maintenance
Maintenance start time: 09/11/2022 - 01:00 am UTC
Maintenance end time: 09/11/2022 - 03:00 am UTC
Impact: There will be a 15 minutes of service interruption at the beginning of the maintenance window. During this period, users may experience connectivity issues via API. Portal users may also experience delays in sending messages
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 07/11/2022 - 01:00 am UTC
Maintenance end time: 07/11/2022 - 04:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the tailored.bt.com domain
Maintenance start time: 03/11/2022 - 01:00 am UTC
Maintenance end time: 03/11/2022 - 02:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the enterprisemessaging.ee.co.uk domain
Maintenance start time: 20/10/2022 - 01:00 am UTC
Maintenance end time: 20/10/2022 - 02:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 14/09/2022 - 00:00 UTC
Maintenance end time: 14/09/2022 - 02:27 UTC
Impact: Outage for 13 minutes
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 14/09/2022 - 00:00 am UTC
Maintenance end time: 14/09/2022 - 04:00 am UTC
Impact: Up to 15 minutes outage during the first hour
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 22/06/2022 - 00:00 am UTC
Maintenance end time: 22/06/2022 - 02:07 am UTC
Impact: Outage for 11 minutes
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 22/06/2022 - 00:00 am UTC
Maintenance end time: 22/06/2022 - 04:00 am UTC
Impact: we expect 10 minutes downtime.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 11/05/2022 - 00:00 am UTC
Maintenance end time: 11/05/2022 - 03:35 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 11/05/2022 - 00:00 am UTC
Maintenance end time: 11/05/2022 - 04:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that our fax provider will be performing a planned maintenance on their systems.
Date and Time: Sunday, May 1, 2022 from 3 AM - 4 AM EDT, 8 AM - 9 AM GMT
Purpose: Routine Maintenance by our AWS hosting provider
What to Expect: This will require a brief, 10-minute downtime within the maintenance window. During that 10-minute downtime:
• Outbound faxes and PCI services will not be available
• Faxes sent by email will be received as usual but will only be processed after the 10-minute downtime ends
• Faxes already received in the system will be processed after the 10-minute downtime ends
• Inbound faxes may be delayed in queues
• User web portals will not be available
• API endpoints will not be available
• Faxes sent from US, Australia, and Canada may experience a 10-minute delay
If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for the t-mmp.com domain
Maintenance start time: 03/05/2022 - 20:00 UTC
Maintenance end time: 03/05/2022 - 22:00 UTC
Impact: No Service Impact is expected
If you need to import or trust the certificate ahead of time, please contact the support team to receive a copy of the new certificate. As this is an old domain, we advise to use the new domain tailored.bt.com for better performance.
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 20/04/2033 - 19:00 pm UTC Maintenance end time: 20/04/2022 - 21:03 pm UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Wildcard certificate for all sub-domains for the sopranodesign.com domain
Maintenance start time: 20/04/2022 - 19:00 pm UTC
Maintenance end time: 20/04/2022 - 23:00 pm UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 30/03/2022 - 00:06 UTC
Maintenance end time: 30/03/2022 - 03:33 UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that Operator fixed their issue and the service is fully recovered.
Impacted Services: Clients may have experienced delayed or failed MOs to the UK and Australia.
Incident start time: 2022-03-28 07:39 am UTC
Incident end time: 2022-03-28 10:12 am UTC
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Impairment
Impacted Services: Incoming SMS (Mobile Originating)
Customer Impact: Clients may experience delayes or failed MOs to the UK
We apologise for any inconvenience caused, and will keep you informed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 30/03/2022 - 00:00 am UTC
Maintenance end time: 30/03/2022 - 04:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
As you may be aware, Microsoft has been working to retire their legacy internet browser, Internet Explorer (IE), since 2015, with the introduction of Edge.
From 15 June 2022 Microsoft will fully discontinue support of IE.
Smart Messaging Tailored is fully optimised for the following browsers:
Whilst you are still able to access Smart Messaging Tailored via IE, certain web features and functionality may not work or may cease to work over the coming months. Due to the official retirement of IE, Smart Messaging Tailor will no longer be optimised for this browser.
If you still use IE to access Smart Messaging Tailored you should save links/favourites to an alternative browser to ensure you continue to receive the best online experience.
Best wishes,
Smart Messaging Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Intermittent issues with accessing the web portal
Impacted Services: access to the web portal
Start time: 04/03/20022- 16:00 PM UTC
End time: 04/03/2033 - 16:40 PM UTC
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Intermitent issues with accessing the web portal.
Impacted Services: access to the web portal
Start time: 04/03/2022 - 16:00 PM UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
We are writing to inform one of our providers will be performing maintenance work on their system:
Description: Scheduled Network Maintenance
Start time: 15/03/2022 - 02:00 am UTC
End time: 15/03/2022 - 06:00 am UTC
Impact
Clients will experience MT and/or MO delays on the destinations below:
If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.
Impacted Services: Internet Explorer users were impacted, when trying to send SMS campaigns form the web portal.
Start time: 16/02/2022 - 12:54 PM UTC
End time: 16/02/2022 - 14:20 AM UTC
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.
Workaround: Use different browser, such as Microsoft Edge, Chrome, Firefox. Alternatively, the numbers can be saved as contacts which will allow to use the numbers from Internet Explorer.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
PCR-3924
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
PCR-3924
Maintenance start time: 16/02/2022 - 00:00 UTC
Maintenance end time: 16/02/2022 - 03:00 UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR -3924
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 16/02/2022 - 00:00 am UTC
Maintenance end time: 16/02/2022 - 04:00 am UTC
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 22 December 00:30 (UTC)
Maintenance end time: 22 December 06:00 (UTC)
Impact: Up to 120 seconds of delivery delay within the change window
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored has been extended
PCR REF : 3829
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
PCR REF : 3829
There is expected to be a 2 minute period of extended queueing at approx 2:30am UTC
The emergency change itself is expected to be completed by 04:30am UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 13:45 (UTC)
Maintenance end time: 14:00 (UTC)
Impact: Outgoing messages failed during the downtime. Incoming messages were queued and sent after the restart of the services.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Possible delays in delivery reports and replies
Impacted Services: MO (mobile originated - replies) and DR (Delivery Reports)
We are currently monitoring the situation and will inform once the processing times have returned to normal levels.
Best Regards,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-3683
Maintenance start time: 02/12/2021 - 00:00 UTC
Maintenance end time: 02/12/2021 - 02:45 UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-3683
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 02/12/2021 - 00:00 am UTC
Maintenance end time: 02/12/2021 - 04:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been cancelled.
Original Date/Time: 07/12/2021 - 00:00 am UTC
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.
Original Date/Time: 16/11/2021 - 00:00 am UTC
New Date/Time: 07/12/2021 - 00:00 am UTC
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is recovered.
Event description: Service degradation
Impacted Services: Delays in sending MO and DR
Please accept our apologies for any inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Service degradation
Impacted Services: Delays in sending back MO and DR
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please acept our apologies for any inconvenience caused.
Best Regards,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 16/11/2021 - 00:00 am UTC
Maintenance end time: 16/11/2021 - 04:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR- 3619
Maintenance start time: 03/11/2021 - 00:00 am UTC
Maintenance end time: 03/11/2021 - 00:54 am UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-3584
Maintenance start time: 26/10/2021 - 00:00 am UTC
Maintenance end time: 26/10/2021 - 01:46 am UTC
Impact: 30 seconds delay.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-3584
Description: Linux security patching
Maintenance start time: 26/10/2021 - 00:00 am UTC
Impact: All services will be unavailable for 2 minutes
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 24/10/2021 - 22:00 UTC
Maintenance end time: 24/10/2021 - 23:05 UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-3554
Maintenance start time: 24/10/2021 - 22:00 UTC
Service Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: [Insert day/month/year-time in UTC - eg: 22/10/2021 - 00:00 am UTC
Maintenance end time: [Insert day/month/year-time - eg: 22/10/2021 - 03:05 am UTC
Impact: Outage from 01:00 to 01:07. Some messages submitted before the outage delayed to 01:20
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk domains.
Maintenance start time: 03/11/2021 - 00:00 am UTC
Maintenance end time: 03/11/2021 - 02:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns or require a copy of the certificate ahead of the change, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Linux security patching
Maintenance start time: 26/10/2021 - 00:00 am UTC
Maintenance end time: 26/10/2021 - 02:00 am UTC
Impact: All services will be unavailable for 2 minutes
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.
Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.
Maintenance start time: 24/10/2021 - 22:00 pm UTC
Maintenance end time: 25/10/2021 - 03:00 am UTC
Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.
Description: we are performing a failover test on our HADR infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.
Maintenance start time: 22/10/2021 - 00:30 am UTC
Maintenance end time: 22/10/2021 - 06:30 am UTC
Impact: All services during a maximum of 20 minutes. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 04/10/2021 - 23:00 UTC
Maintenance end time: 05/10/2021 - 02:24 UTC
Impact: No Services were impacted
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 04/10/2021 - 11:00 pm UTC
Maintenance end time: 05/10/2021 - 03:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 24/08/2021 - 00:00 am UTC
Maintenance end time: 24/08/2021 - 02:00 am UTC
Impact: 20 Minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 24/08/2021 - 00:00 am UTC
Maintenance end time: 24/08/2021 - 04:00 am UTC
Impact: All systems will be unavailable and all messages will fail for 60 minutes.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Impact: No Services were impacted
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we are performing emergency maintenance work on Smart Messaging Tailored.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 29/06/2021 - 00:00 am UTC Maintenance end time: 29/06/2021 - 03:37 am UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next June, 29th.
PCR-3143
Maintenance start time: 29/06/2021 - 00:00 am UTC
Maintenance end time: 29/06/2021 - 04:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: we experienced a technical issue preventing full access to our platform.
Impacted Services: All services
Start time: 15/06/2021 - 08:00 AM UTC
End time: 15/06/2021 - 08:31 AM UTC
Please accept our apologies for any inconveniences caused.
Best wishes, Smart Messaging Tailored Team
]]>We are still experiencing issues on our platform.
Event description: We are currently experiencing a technical issue preventing full access to our platform.
Current Status: Gradual restoration of all services is currently in progress.
Impacted Services: All services
Start time: 15/06/2021 - 08:00 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologise for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Our services are suffering availability problems at the moment. Portal https://tailored.bt.com is not available and APIs may be affected as well.
Impacted Services: All services
Start time: 15/06/2021 - 08:00 AM UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please acept our apologies for any inconvenience caused.
Best Regards,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update for t-mmp.com domain
Maintenance start time: 01/06/2021 - 21:00 UTC
Maintenance end time: 01/06/2021 - 23:30 UTC
Impact: No Service Impact is expected.
If you need to import or trust the certificate ahead of time, please contact the support team to receive a copy of the new certificate.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change Request: PCR-2838
Maintenance start time: 13/04/2021 - 00:00 am UTC
Maintenance end time: 13/04/2021 - 2:45 am UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change Reference: PCR-2838
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 13/04/2021 - 01:00 am UTC
Maintenance end time: 13/04/2021 - 05:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-1922
Maintenance start time: 03/02/2021 – 01:00 am UTC
Maintenance end time: 03/02/2021 - 02:41 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-1922
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Server maintenance on the disaster recover site.
Maintenance start time: 09/02/2021 - 01:00 am UTC
Maintenance end time: 09/02/2021 - 02:00 am UTC
Impact: During this period you may notice message failures, if you connect via the t-mmp.com domain rather than the public DNS.
To avoid impact please make sure you direct your traffic to the https://tailored.bt.com/ domain using the public DNS.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2512
Maintenance start time: 19/01/2021 - 00:00 UTC Maintenance end time: 19/01/2021 - 01:39 UTC
Impact: No services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2512
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: TLS v1 decommissioning
PCR-1922
Maintenance start time: 03/02/2021 - 01:00 am UTC
Maintenance end time: 03/02/2021 - 02:30 am UTC
Impact: No Service Impact is expected
Please make sure that you have migrated to TLS v1.2 prior to this date.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the fix implemented by the carrier has solved the issue and no futher delays have been observed.
Impacted Services: Delays towards 3 UK destinations
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
Our Network Operator have implemented a fix and are monitoring the results.
Please accept our apologies for any inconvenience caused.
We will provide an update as soon as possible.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that one of our suppliers is currently observing delays for a portion of traffic towards 3 UK. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Impairment
Impacted Services: Clients may experience delayed MTs towards 3 UK
We apologise for any inconvenience caused, and will keep you informed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Certificate update on enterprisemessaging.ee.co.uk domain
PCR-2512
Maintenance start time: 19/01/2021 - 00:00 am UTC
Maintenance end time: 19/01/2021 - 01:00 am UTC
Impact: No Service Impact is expected.
Please also note that this is an old domain and all traffic should now be routed via the tailored.bt.com domain.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform
Change reference: PCR-2418
Description: Release of new Software version with patches and enhancements
Maintenance start time: 08/12/2020 - 00:00 am UTC
Maintenance end time: 08/12/2020 - 04:00 am UTC
Impact: No Service Impact
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2418
Description: Release of new Software version with patches and enhancements.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2376
Maintenance start time: 07/12/2020 - 01:00 am UTC
Maintenance end time: 07/12/2020 - 01:32 am UTC
Impact: No Service Impact
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2376
Description: Firewall upgrade on London 1 website
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2339
Maintenance start time: 03/12/2020 - 02:00 am UTC
Maintenance end time: 03/12/2020 - 03:00 am UTC
Impact: No Services were impacted
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2339
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
PCR-2422
Maintenance start time: 26/11/2020 - 03:45 UTC
Maintenance end time: 26/11/2020 - 04:34 UTC
Impact: No Services were impacted
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
PCR-2422
Description: Emergency Services
Maintenance start time: 26/11/2020 - 03:45 UTC
Maintenance end time: 26/11/2020 - 05:45 UTC
Impact: No service impact
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Firewall upgrade on London 1 website
Maintenance start time: 07/12/2020 - 01:00 am UTC
Maintenance end time: 07/12/2020 - 02:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 08/12/2020 - 00:00 am UTC
Maintenance end time: 08/12/2020 - 04:00 am UTC
Impact: No Service Impact is expected
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.
Description: Update of the certificate for tailored.bt.com which is expiring on January 9 2021
PCR – 2339
Original Date/Time: 01/12/2020 - 02:00 am UTC
New Date/Time: 03/12/2020 - 02:00 am UTC
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Update of the certificate for tailored.bt.com which will expire on January 9 2021
Maintenance start time: 01/12/2020 - 02:00 am UTC
Maintenance end time: 01/12/2020 - 03:00 am UTC
Impact: No Service Impact is expected.
We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns or require the certificate, please contact our support team at support@tailored.bt.com.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2232
Maintenance start time: 04/11/2020 - 01:00 am UTC
Maintenance end time: 04/11/2020 - 01:30 am UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2232
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Implementation of four extra parameters in the delivery receipt on HTTP-based APIs.
PCR - 2232
Maintenance start time: 04/11/2020 - 01:00 am UTC
Maintenance end time: 04/11/2020 - 02:00 am UTC
Impact: None expected providing developers have not hard coded the processing position of the variables that they extract from the delivery receipt, the new delivery receipt variables will be ignored by their existing code. New and existing developers can also take advantage of the new parameters to handle concatenated delivery receipt processing as specified in the attached API document.
Affected API's
BT Smart Messaging Tailored HTTP Interface
BT Smart Messaging Tailored Template API
Detailed explanation: In order to improve the delivery receipt for concatenated SMS (Long text message), we have added four extra parameters in the delivery receipt.
Having extended delivery receipt information will greatly help processing concatenated messages. Extended delivery receipt information removes the complexity of matching multiple delivery receipts with the parent MT SMS as they can now use the mtMessageId and delivery status to track the parent & child delivery receipts.
The following four new parameters have been added to the delivery receipt:
1.MtMessageId > Identifier for the multiple segmented messages of a long SMS message. > 1-5 digits
2.MtStatus > Delivery status of the segmented messages of a long SMS message. > String enum. Possible values: [DELIVERED, ACCEPTED, REJECTED, EXPIRED, UNDELIVERABLE, UNKNOWN, DELETED]
3.MtTotalSegments > Total number of concatenated messages that makes one long SMS message. In case the original message is not split, the value will be set to 1-1 > 2 digits.
4.MtSegmentNumber > Segment number of this concatenated message in a list of messages that makes one long SMS message. > mtSegmentNumber = 2, indicates Delivery Report of part 2 of the long SMS message.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2198
Maintenance start time: 13/10/2020 - 00:00 am UTC
Maintenance end time: 13/10/2020 - 03:00 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2198
Maintenance start time: 13/10/2020 - 00:00 am UTC
Maintenance end time: 13/10/2020 - 04:00 am UTC
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 13/10/2020 - 00:00 am UTC
Maintenance end time: 13/10/2020 - 04:00 am UTC
Impact: No Service Impact is expected.
We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2072
Maintenance start time: 28/09/2020 - 00:00 UTC
Maintenance end time: 28/09/2020 - 03:26 UTC
Impact: All services during downtime from 01:01 UTC to 01:07 UTC
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2072
Description: Failback on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.
Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-2071
Maintenance start time: 25/09/2020 - 00:00 UTC
Maintenance end time: 25/09/2020 - 02:37 UTC
Impact: All services during downtime from 01:02 UTC to 01:09 UTC.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-2071
Description: Failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted below). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration.
Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that Operator fixed their issue and the service is fully recovered. Messages are flowing but there might be some queues which will clear in the next minutes.
We are still performing some tests.
Impacted Services: Inbound and Outbound messages.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
Our Network Operator is still working on their issue and we are keeping track.
Please accept our apologies for any inconvenience caused.
We will provide an update as soon as possible.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Disconnection of downstream provider
Impacted Services: Inbound and Outbound SMS
Customer Impact: Messages will be queued on our platform but will not be delivered to SMS provider.
We apologize for any inconvenience caused. We'll keep you informed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be undergoing a maintenance work (failback) on our platform. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.
Description: we are performing a failover test on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.
Maintenance start time: 28/09/2020 - 00:00 am UTC
Maintenance end time: 28/09/2020 - 05:00 am UTC
Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best Regards,
Smart Messaging Tailored Team
We are writing to inform you we will be performing a maintenance work (failover) on our platform. We expect the maintenance activity will result in a maximum downtime of 20 minutes. See the summary below for further details.
Description: we are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted above). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the failback maintenance notification coming out shortly.
Maintenance start time: 25/09/2020 - 00:00 am UTC
Maintenance end time: 25/09/2020 - 05:00 am UTC
Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
]]>We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 01/09/2020 - 01:00 am UTC
Maintenance end time: 01/09/2020 - 03:45 am UTC
Impact: No Services were impacted.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
Change reference: PCR-1896
The revised completion time is 01/09/2020 03:45 am UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: PCR-1896 - Rewrite HTTP request to HTTPS request.
Maintenance start time: 01/09/2020 - 01:00 am UTC
Maintenance end time: 01/09/2020 - 03:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: PCR-1829
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 11/08/2020 - 01:00 UTC
Maintenance end time: 11/08/2020 - 04:53 UTC
Impact: No Service Impact
Best wishes,
Smart Messaging Tailored Team
Hello,
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Hello,
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Change reference: 1727
Description: Data Base Maintenance
Maintenance start time:: 02/08/2020 - 00:00 UTC
Maintenance end time: 02/08/2020 - 04:45 UTC
Impact: There was 1 Minutes service impact
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: 1727
Description: Data Base Maintenance
Maintenance start time: 02/08/2020 - 00:00 UTC
Maintenance end time: 02/08/2020 - 09:00 UTC
Impact: Clients may experience service interruptions of up to 5 min during the total maintenance window
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Partial service degradation caused some SMS messages to queue
Impacted Services: SMS - MT and/or MO
Start time: 31/07/2020 - 13:03 UTC
End time: 31/07/2020 - 16:05 UTC
Please accept our apologies for any inconveniences caused.
Best Regards, Soprano Design
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Incoming messages will continue to be delivered, outgoing messages will be queued.
Impacted Services: All services
Start time: 31/07/2020 04:00 pm UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please acept our apologies for any inconvenience caused.
Best Regards,
Soprano Messaging Tailored Team
We are still experiencing issues on our platform. Our engineers have identified and made some adjustments on the platform.
Event description: Incoming messages will continue to be delivered, outgoing messages could suffer some delay in delivery, due to the existing queues.
Impacted Services: All services
Start time: 31/07/2020 14:30 PM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: PCR-1829 - Release of new Software version with patches and enhancements.
Maintenance start time: 11/08/2020 - 01:00 am UTC
Maintenance end time: 11/08/2020 - 05:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Change Reference: PCR-1812
Description: Emergency DB Maintenance
Maintenance start time: 27/07/2020 - 01:00 UTC
Maintenance end time: 27/07/2020 - 01:50 UTC
Impact: Up to 2 minutes latency on inbound and outbound messages]
Best wishes,
Smart Messaging Tailored Team
Change Reference: PCR-1812
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Change Reference: PCR-1812
Description: Emergency DB Maintenance
Maintenance start time: 01:00 UTC 27/07/20
Maintenance end time: 03:00 UTC 27/07/20
Impact: Up to 2 minutes latency on inbound and outbound messages
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Change reference: 1727
Description: Data Base Maintenance
Maintenance start time: 02/08/2020 - 00:00 UTC
Maintenance end time: 02/08/2020 - 09:00 UTC
Impact: Clients may experience service interruptions of up to 5 min during the total maintenance window.
We will email you at the beginning and end of the maintenance period.
Smart Messaging Tailored Team
]]>We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Change reference: 1727
Description: Data Base Maintenance
Maintenance start time: 02/08/2020 - 00:00 UTC
Maintenance end time: 02/08/2020 - 09:00 UTC
Impact: Clients may experience service interruptions of up to 5 min during the total maintenance window.
We will email you at the beginning and end of the maintenance period.
Smart Messaging Tailored Team
]]>We are writing to inform you that we have completed the maintenance work on Smart Messaging Tailored.
Change reference: PCR-1654
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 30/06/2020 - 00:00 UTC
Maintenance end time: 30/06/2020 - 05:45 UTC
Impact: No Service Impact
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
Change reference: PCR-1654
The revised completion time is 30/06/2020 06:00 am UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
]]>We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR-1654
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Hello,
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 21/06/2020 - 23:30 UTC Maintenance end time: 22/06/2020 - 08:00 UTC
Impact: No Services were impacted.
Best Regards,
Soprano Design
We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
Change reference: PCR-1561
The revised completion time is 22/06/2020 07:00 UTC
Our Team will notify you after the work has been completed.
Best wishes, Smart Messaging Tailored Team
]]>We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Change reference: PCR - 1561
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
PCR-1654
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 30/06/2020 - 00:00 am UTC
Maintenance end time: 30/06/2020 - 05:00 am UTC
Impact: No Service Impact is expected.
Best wishes,
Smart Messaging Tailored Team
PCR-1561
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Webserver Maintenance
Maintenance start time: 22/06/2020 - 00:00 UTC
Maintenance end time: 22/06/2020 - 04:00 UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1408
We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 27/03/2020 00:00 UTC
Maintenance end time: 27/03/2020 04:41 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1408
Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
The revised completion time is 27/03/2020 05:30 UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR -1408
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1408
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 27/03/2020 00:00 UTC
Maintenance end time: 27/03/2020 04:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1402
We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 26/03/2020 - 02:00 UTC
Maintenance end time: 26/03/2020 - 06:12 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1402
Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
The revised completion time is 26/03/2020 - 06:30 UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR -1402
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR -1402
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 26/03/2020 - 02:00 UTC
Maintenance end time: 26/03/2020 - 05:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1388
We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 23/03/2020 - 02:00 UTC
Maintenance end time: 23/03/2020 - 05:00 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1388
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1388
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 23/03/2020 - 02:00 UTC
Maintenance end time: 23/03/2020 - 05:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1384
We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 20/03/2020 - 03:00 UTC
Maintenance end time: 20/03/2020 - 06:00 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1384
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1384
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 20/03/2020 - 03:00 UTC
Maintenance end time: 20/03/2020 - 05:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1380
We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 19/03/2020 - 01:00 UTC
Maintenance end time: 19/03/2020 - 07:10 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1380
Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
The revised completion time is 19/03/2020 - 06:30 UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1380
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1380
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 19/03/2020 - 01:00 UTC
Maintenance end time: 19/03/2020 - 05:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1373
We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 18/03/2020 - 00:30 UTC
Maintenance end time: 18/03/2020 - 05:30 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1373
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1373
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 18/03/2020 - 00:30 UTC
Maintenance end time: 18/03/2020 - 05:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1368
We are writing to inform you that we have completed the maintenance work on Smart Messaging Tailored.
Maintenance start time: 17/03/2020 - 02:00 UTC
Maintenance end time: 17/03/2020 - 05:25 UTC
Impact: No service disruption
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1368
Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.
The revised completion time is 17/03/2020 - 05:30 UTC
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1368
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1368
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: Emergency Maintenance
Maintenance start time: 17/03/2020 - 02:00 UTC
Maintenance end time: 17/03/2020 - 03:30 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the emergency maintenance work on the BT Smart Messaging Tailored platform.
Change reference: PCR - 1361
Maintenance start time: 15/03/2020 - 23:30 UTC
Maintenance end time: 16/03/2020 - 05:47 UTC
Impact: No Services were impacted
Best wishes, Smart Messaging Tailored Team
]]>Change reference: PCR - 1361
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Change reference: PCR - 1361
Description: Emergency Maintenance
Maintenance start time: 15/03/2020 - 23:30 UTC
Maintenance end time: 16/03/2020 - 03:00 UTC
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Customers may have experienced delays in outgoing and incoming messages as well as disconnections.
Impacted Services: All Services
Start time: 13/03/2020 09:30 UTC
End time: 13/03/2020 20:45 UTC
Please accept our apologies for any inconveniences caused.
Best wishes, Smart Messaging Tailored Team
]]>We are still experiencing some issues on our platform.
Event description: You may experience delays in outgoing and incoming messages as well as disconnections.
Impacted Services: All services
Start time: 13/03/2020 09:30 UTC
Our engineers have performed a server restart, amongst other activities. Whilst the issue is still not fully resolved, improvements have been noted. We continue to monitor the situation closely and will provide an update when fully resolved.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: Outgoing and incoming messages can experience delays .
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.
Impacted Services: All services
Start time: 13/03/2020 09:30 UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: Outgoing and incoming messages can experience delays .
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: MT and MOs can experience delays.
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing issues on our platform.
Event description: MT and MOs can experience delays .
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: MT and MOs can experience delays.
Impacted Services: All services
Start time: 13/03/2020 - 09:30 AM UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please accept our apologies for any inconvenience caused.
Best Regards,
Soprano Messaging Tailored Team
Change reference: PCR - 1285
We are writing to inform you that we have completed the maintenance work on Smart Messaging Tailored.
Maintenance start time: 25/02/2020 - 01:00 UTC
Maintenance end time: 25/02/2020 - 04:10 UTC
Impact: No Services were impacted
Best Wishes,
Smart Messaging Tailored Team
Change reference: PCR - 1285
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best Wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 25/02/2020 - 01:00 am UTC
Maintenance end time: 25/02/2020 - 05:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 05:00 AM (UTC)
Impact: No Services were impacted
Best wishes,
Smart Messaging Tailored Team
As part of our endeavours to continuously improve on our services, we are required to undertake an emergency maintenance activity to perform some mandatory performance improvements.
The upgrade will help provide better and faster delivery performance for our SMS traffic along with their delivery receipts in return.
There is a negligible possibility of a couple of minutes delay in the processing of requests to send messages, portal access, delivery of incoming messages and delivery receipts. Please know that our team has selected a low traffic interval for this upgrade in order to minimize any potential impact on your SMS traffic.
Activity Details: Activity Description - Emergency Maintenance activity for delivery performance improvement Impact - Negligible possibility of a few minutes delay in processing of requests to send messages, portal access, delivery of incoming messages and delivery receipts. Our team will remain vigilant in order to take care of any impacts if any. Activity Start Time - Wednesday, 11-Dec-2019 @ 01:00 UTC (GMT) Activity End Time- Wednesday, 11-Dec-2019 @ 07:00 UTC (GMT)
A maintenance completion notification will be sent after the upgrade is complete.
In case you have any queries, please don’t hesitate to reach us.
Best wishes,
Smart Messaging Tailored Team
this is a date correction about last Notification sent (Monday is 9th'December);
We are writing to inform you we will be updating two of our domains certificate details next Monday.
Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk
Start time: 09/12/2019 - 01:00 am UTC
End time: 09/12/2019 - 05:00 am UTC
Impact: No service impact is expected.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be updating two of our domains certificate details next Monday.
Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk
Start time: 08/12/2019 - 01:00 am UTC
End time: 08/12/2019 - 05:00 am UTC
Impact: No service impact is expected.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Reference: PCR #1008 and #1009
Maintenance start time: 25/11/2019 - 00:00 am UTC
Maintenance end time: 25/11/2019 - 03:40 am UTC
Impact: Outage on services for 27 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Reference: PCR #1008 and #1009
Impact: 45 minutes outage to services
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Service unavailable
Impacted Services: All services - SMS - MT and/or MO/MMS/Email and access to the web portal and APIs
Start time: 22/11/2019 - 4:12 PM UTC
End time: 22/11/2019 - 4:20 PM UTC
Please accept our apologies for any inconveniences caused.
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Service unavailable
Impacted Services: All Services - SMS - MT and MO/MMS/Email and access to the web portal and APIs.
Start time: 22/11/2019 - 4:21 PM UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please accept our apologies for any inconvenience caused.
Best Regards,
Soprano Messaging Tailored Team
We would like to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Reference: PCR #1008
Maintenance start time: 22/11/2019 - 00:36 UTC
Maintenance end time: 22/11/2019 - 01:03 UTC
Impact: Outage on services for 27 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Reference: PCR #1008
Impact: 30 minutes outage to services
Our team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.
Maintenance start time: 12/11/2019 01:00 am (UTC)
Maintenance end time: 12/11/2019 02:59 am (UTC)
Impact: No Services were impacted
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.
Our Team will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.
Description: We are applying a performance enhancement for Template API
Maintenance start time: 12/11/2019 - 01:00 am UTC
Maintenance end time: 12/11/2019 - 01:30 am UTC
Impact: No service impact
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period.
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: eg: 11/11/2019 - 01:00 am UTC
Maintenance end time: eg: 11/11/2019 - 03:30 am UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work (failback) on Smart Messaging Tailored.
We expect the maintenance activity will result in a maximum downtime of 45 minutes. See the summary below for further details.
Description: We are performing a failover test on our HADR infrastructure. On this second stage we will switch back to the normal configuration to complete the failover test that is starting on 22/11/2019. This should not cause any issue and all services will be working normally after this failback (apart from the 45 minutes downtime highlighted above).
Maintenance start time: 25/11/2019 - 00:00 am UTC
Maintenance end time: 25/11/2019 - 05:00 am UTC
Impact: All services. While MO SMS will be queued by the operator, MT SMS will not be processed and will result in failure during downtime.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing a failover maintenance work on Smart Messaging Tailored.
We expect the maintenance activity will result in a maximum downtime of 30 minutes. See the summary below for further details.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 22-11-2019- 00:00 am UTC
Maintenance end time: 22/11/2019 - 05:00 am UTC
Impact: All services. While inbound SMS (Mobile Originating) will be queued by the operator, outbound SMS (Mobile Terminating) will not be processed and will result in failure during downtime.
Description: we are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 30 minutes downtime highlighted above). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the failback maintenance notification coming out shortly.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 11/11/2019 - 1:00 AM UTC
Maintenance end time: 11/11/2019 - 5:00 AM UTC
Impact: No Service Impact is expected.
We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 30/09/2019 - 01:00 am UTC
Maintenance end time: 30/09/2019 - 04:10 am UTC
Impact: No Services were impacted.
Downtime : 0 minutes.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.
Original Date/Time: 03/09/2019 - 01:00 am UTC.
New Date/Time: 30/09/2019 - 01:00 am UTC.
Description: Rolling restart to update Security Protocols.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 21/08/2019 - 01:00 am UTC
Maintenance end time: 21/08/2019 - 03:30 am UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next September, 3rd.
Description: Rolling restart to update Security Protocols.
Maintenance start time: 03/09/2019 - 01:00 am UTC
Maintenance end time: 03/09/2019 - 05:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored next August, 21st.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 21/08/2019 - 01:00 am UTC
Maintenance end time: 21/08/2019 - 05:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform you that the system has been restored and the service is fully recovered.
Impacted Services: Customers might have experienced delays in message delivery during the incident time. This issue has been solved and customers should not be experiencing any delay.
Start time: 11:50 a.m. (UTC)
End time: 13:00 a.m. (UTC)
Please accept our apologies for any inconveniences caused.
Best wishes, Smart Messaging Tailored Team
]]>We are currently experiencing issues on Smart Messaging Tailored platform.
Start time: 30/07/2019 11:50 am UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please accept our apologies for any inconvenience caused.
Best Regards,
Soprano Messaging Tailored Team
We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.
Maintenance start time: 08/07/2019 - 01:00 AM UTC
Maintenance end time: 08/07/2019 - 02:48 AM UTC
Impact: No Services were impacted.
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.
Description: Release of new Software version with patches and enhancements.
Maintenance start time: Monday 08/07/2019 01:00 am UTC
Maintenance end time: Monday 08/07/2019 05:00 am UTC
Impact: No Service Impact is expected.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Event description: Intermittent issues when accessing the web platform.
Start time: 17/06/2019 01:05 pm UTC
End time: 17/06/2019 01:45 pm UTC
Please accept our apologies for any inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing intermittent issues on accessing Smart Messaging Tailored platform.
Start time: 17/06/2019 01:05 pm UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Please accept our apologies for any inconvenience caused.
Best Regards,
Soprano Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 00:10 AM (UTC) 03/06/2019
Maintenance end time: 00:25 AM (UTC) 03/06/2019
Impact: 5 minutes of delayed API and WebSMS messages
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to let you know that we are starting an emergency maintenance between 00:10 am and 00:15 am (UTC).
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 5 minutes. See the summary below for further details.
Date: 03/06/2019
Time: 00:10 (UTC)
Impacted Services: API and WebSMS will be delayed
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:28 AM (UTC)
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 04:12 AM (UTC)
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 3 hours.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We're sorry there was a mistake on our last email. Here's the correct one, setting the date in May, not April. Please accept our apologies and ignore previous email.
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on May, 27th 2019.
Procedure and intention is not to have any impact in the Service all through this Task.
Date: 27/05/2019
Time: 01:00 to 05:00 am (UTC)
Impacted Services: NONE expected. All services will be running during the Maintenance. inbound SMS (Mobile Originating) as well as outbound SMS (Mobile Terminating) should be processed and sent normally.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 22/05/2019.
We expect the maintenance activity will have no service impact. See the summary below for further details.
Date: 22/05/2019
Time: 01:00 am (UTC)
Impacted Services: No service impact is expected.
Description: Hardware Maintenance Activity.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the issue has been solved and the service is fully recovered.
Impacted Services: Customers have experienced delays in message delivery during the incident time. This issue has been solved and customers should not be experiencing any delay.
Issue started: 05:10 a.m. (UTC)
Issue finished: 09:58 a.m. (UTC)
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
Queues have been reduced to normal sizes and currently messages are not experiencing delays.
Our Team is still monitoring the system and we will provide an update very soon.
Please accept our apologies for the inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
The issue has been identified, however we are still experiencing delays on message delivery.
Our engineers are working to fully deplete the messaging queues so service is back to normal.
We will keep you informed and please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
The issue has been identified, however we are still experiencing delays on message delivery.
Our engineers are working to fully deplete the messaging queues so service is back to normal.
We will keep you informed and please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues with our platform. As a result, you may have noticed delays to send messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 15/04/2019
Time: 07:00 (UTC)
Impacted Services: Outgoing (Mobile Terminated) SMS are experiencing delays in delivery.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:57 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on Monday 15th of April.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.
Date: 15/04/2019
Time: 1:00 (UTC)
Impacted Services: All services during the downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 00:00 AM (UTC)
Maintenance end time: 00:30 AM (UTC)
Downtime: X minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 04:30 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 02:00 AM (UTC)
Maintenance end time: 03:30 AM (UTC)
Downtime: 1 minute
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to let you know that we are starting a maintenance work between 02:00 am and 04:00 am (UTC).
We expect the maintenance activity will have an impact and may result in a maximum outage from 10-30 minutes. See the summary below for further details.
Date: 20/02/2019
Time: 02:00 a.m (UTC)
Impacted Services: All Services
We apologise for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the queues have been cleared and the service is recovered.
Description: Some customers experienced delays on outgoing SMS (mobile terminated) since 8:30 am and the queues have been totally cleared at 4:40 pm. Clients will have experienced downtime of 5 minutes between 2:06 pm and 2:11 pm.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
our Operation engineers have applied a fix and now the SMS requests are flowing with no delays. Some customers might still experience delays and high API response times due to some queues and caches still being cleared.
We will continue monitoring the system.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
Our engineers have identified the issue and are working to apply a fix.
The platform is still experiencing performance issues and delays in processing SMS requests.
Please accept our apologies for the inconveniences caused. We will keep you updated.
Best wishes,
Smart Messaging Tailored Team
Some customers are still experiencing delays with our platform.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
Some customers are still experiencing delays with our platform.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing connectivity issues with our platform.
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
Some customers are still experiencing delays with our platform.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues with our platform. As a result, you may have noticed delays to send messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 19/02/2019
Time: 08:30 (UTC)
Impacted Services: All services.
Description: Service degradation. Our platform is experiencing delays to process SMS requests.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the queues have been cleared and the service is fully recovered.
Description: Some customers experienced delays on outgoing SMS (mobile terminated) since 9:30 am and the queues have been totally cleared at 4:15 pm.
Please accept our apologies for any inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
The system performance has been reestablished. All queues have diminished but some are still clearing hence some clients might still be experiencing small delays.
Our engineers are closely monitoring.
Best wishes,
Smart Messaging Tailored Team
The queues are decreasing and the delays should slowly be lower.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
Some customers are still experiencing delays with our platform.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
Some customers are still experiencing delays with our platform.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are still experiencing delays with our platform.
Our engineers are working to re-establish full service as soon as possible.
Please accept our apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues with our platform, as a result you may have noticed delays to send and receive messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 18/02/2019
Time: 09:30 (UTC)
Impacted Services: All services.
Description: Service degradation. Our platform is experiencing delays to process SMS requests.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 04/03/2019.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.
Date: 04/03/2019
Time: 1:00 am (UTC)
Impacted Services: All services during the downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result in failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
We are still performing some tests.
Downtime: 28 minutes
Impacted Services: Web Portal
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing connectivity issues with our platform, as a result, you may have noticed problems accessing our web portal tailored.bt.com.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 16/01/2019
Time: 17:10 (UTC)
Impacted Services: Web portal access
Description: We are observing Intermittent problems to access our web platform
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 04:00 AM (UTC)
Downtime: 15 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 am (UTC)
Maintenance end time: 03:30 am (UTC)
Downtime: 12 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the issue affecting HTTP API has been fixed and the service is fully recovered.
We are still performing some tests.
Issue solved: 10/12/2018 12:10 p.m. (UTC)
Impacted Services: Forwarding to URL of delivery receipts and inbound messages was not working in some cases. HTTP API for Mobile Terminated (outgoing messages) was not affected by this issue.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have a scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on December, 12th.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of 30 minutes. See the summary below for further details.
Date: 12/12/2018
Time: 01:00 am (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Security Infrastructure Upgrade.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we need to re-scheduled the maintenance planned for next Saturday Dec, 15th for Wednesday Dec, 19th.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 30 minutes. See the summary below for further details.
Date: moved from 15/12/2018 TO 19/12/2018
Time: 01:00 am (UTC)
Impacted Services: All services during the possible downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Security Infrastructure Upgrade.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues on our HTTP API, as a result you may have noticed inability to receive delivery receipts and inbound messages on your configured URL.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 10/12/2018
Time: 08:00 (UTC)
Impacted Services: Forwarding to URL of delivery receipts and inbound messages is not working in some cases. HTTP API for Mobile Terminated (outgoing messages) is working and not being affected by this issue.
Please accept our apologies for the inconvenience. We will keep you updated on the progress of our investigation.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:30 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
Impacted Services: All services
Description: We faced delays on a small percentage of messages during the issue (aprox from 10:12 to 10:55 UTC).
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
Messages are currently being processed and we are not observing any issues.
Our engineers are monitoring the services.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues with our platform, as a result you may have noticed delays or an inability to send and receive messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 04/12/2018
Time: 10:20 (UTC)
Impacted Services: All services
Description: Service degradation, a small percentage of message requests might be rejected by the platform.
Please accept our apologies for the inconvenience.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have a scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 10/12/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.
Date: 10/12/2018
Time: 1:00 am (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have a scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 08/12/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.
Date: 08/12/2018
Time: 01:00 am (UTC)
Impacted Services: All services during the possible downtime. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Security Infrastructure Upgrade.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:15 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have moved the Maintenance scheduled for Nov-12th, and now it will take place on Monday November 19th, between 1:00am and 5:00am (UTC)
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.
Date: 2018-11-19
Time: From 01:00 am to 05:00 am (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
We are still performing some tests but after some checks we can assure it hasn't actually affected any traffic.
Downtime: 0 mins
Impacted Services: MO traffic was not having the correct behaviour but not totally affected, so the Service wasn't interrupted at any time,
Please accept our apologies for any inconveniences caused.
Best Regards,
Smart Messaging Tailored Team
We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays or an inability to receive Inbound (MO) messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 15/10/2018
Time: 07:30 a.m. (UTC)
Impacted Services: Inbound SMS (Mobile Originating).
Description: One of our HTTP connections used for Inbound SMS (Mobile Originating) is experiencing connectivity issues.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:10 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
We are still performing some tests.
Started at: 14/Oct/2018 02:37:05 UTC Solved at: 14/Oct/2018 09:25:10 UTC Downtime: 30 hours 48 mins
Impacted Services: Inbound SMS (Mobile Originated). Inbound Network Operator' server faced some connectivity issues and was restarted this morning to restore MO delivery.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled an emergency maintenance between 01:00 am and 05:00 am (UTC) on 15/10/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.
Date: 15/10/2018
Time: 01:00 am - 05:00 am (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 05:00 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we next planned maintenance that was scheduled for next Monday - October 1st, is moved to the next week, Monday - October 8th,between 1:00am and 5:00am (UTC).
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of 10 minutes. See the summary below for further details.
Date: 08/10/2018
Time: 01:00 am to 05:00 am (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the issue impacting Email2SMS has been solved and the service is fully recovered.
We are still performing some tests.
Incident start time: 07:20 a.m. (UTC) 17/09/2018
Incident solved: 09:00 a.m. (UTC) 17/09/2018
Impacted Services: Outbound Email2SMS experienced delays during the incident. The remaining queues cleared and the service is fully restored now.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing issues with some of our mail servers, as a result you may have noticed delays to send Email2SMS messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 17/09/2018
Time: 07:20 a.m (UTC)
Impacted Services: Outbound Email2SMS
Description: Delays on some of our email servers instances since 07:20 a.m. (UTC). Email2SMS messages are now flowing normally, but we still have some queues to be cleared.
Best wishes,
Smart Messaging Tailored Team
Please be advised that the maintenance work planned between 01:00 and 05:00 am (UTC) on 13/08/2018 has been cancelled. We will advise you of the new schedule shortly.
We apologise for any inconvenience this may have cause. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
From 10:00 a.m. to 14:42 a.m. (UTC) one of our mail servers has experienced a problem that caused some outbound emails to be queued in the system.
Our engineers have identified the issue, restored the service and are now working to release the pending outbound emails.
Date: 03/08/2018
Time: From 10:00 a.m. to 14:42 a.m. (UTC)
Impacted Services: Outbound email notifications in one of our servers from 10:00 a.m. to 14:42 a.m. (UTC).
Description: Some clients may have experienced delays or non-delivery of some email notifications sent between 10:00 a.m. and 14:42 a.m. (UTC).
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 01:00 a.m. and 05:00 a.m. (UTC) on 13/08/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 10 minutes. See the summary below for further details.
Date: 13/08/2018
Time: 01:00 a.m. to 5:00 a.m. (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we are starting an emergency maintenance on our Primary site between 01:00 am and 05:00 am (UTC) on 31/07/2018.
We expect the maintenance activity will have no impact. See the summary below for further details.
Date: 31/07/2018
Time: 01:00 am - 05:00 am (UTC)
Impacted Services: No impact expected.
Description: Firewall Code Upgrade on our Primary site. There is a need to update the code in our firewalls to implement the latest security patch version.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we are starting an emergency maintenance on our DR site between 01:00 am and 05:00 am (UTC) on 30/07/2018.
We expect the maintenance activity will have no impact, but during the upgrade some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS. See the summary below for further details.
Date: 30/07/2018
Time: 01:00 am - 05:00 am (UTC)
Impacted Services: No impact expected, but some clients may experience a maximum delay of 10 minutes on Inbound (Mobile Originating) SMS.
Description: Firewall Code Upgrade on our DR site. There is a need to update the code in our firewalls to implement the latest security patch version.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:16 AM (UTC)
Maintenance end time: 01:53 AM (UTC)
Downtime: 37 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 02:15 AM (UTC)
Downtime: 13 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 23/07/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of a 30 minutes. See the summary below for further details.
Date: 23/07/2018
Expected Start Time: 1:00 (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator, outbound SMS (Mobile Terminating) will not be processed and will result in failure during downtime.
Description: We are performing a failover test on our HADR infrastructure. On this second stage we will switch back to the normal configuration to complete the failover test that is starting on 20/07/2018. This should not cause any issue and all services will be working normally after this fallback (apart from the 30 minutes downtime highlighted above).
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 20/07/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum downtime of 30 minutes. See the summary below for further details.
Date: 20/07/2018
Expected Start Time: 1:00 am (UTC)
Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator, outbound SMS (Mobile Terminating) will not be processed and will result in failure during downtime.
Description: We are performing a failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 30 minutes downtime highlighted above). We will leave the system running on failover mode for about 3 days. Once the failover test is complete, we will switch back to the previous configuration, this being the fallback maintenance notification coming out shortly.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 02:50 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:30 AM (UTC)
Downtime: 0 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to let you know that we are starting a maintenance between 01:00 am and 04:30 am (UTC).
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.
Date: Wednesday June 27th, 2018
Time: 01:00 am to 04:30 am (UTC)
Impacted Services: None
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We are writing to let you know that we have scheduled an emergency maintenance activity as detailed below:
Purpose: Data Center needs to do some maintenance actions on one our servers.
Date: Wednesday June 27th, 2018
Maintenance Time range: 01:00 am to 04:30 am (UTC)
Duration: aprox. 3h 30min
Impacted Services: None
Customer Impact: Low - None
Description: Some maintenance actions will take place in our servers by our Data Center Provider. All messages will be processed with normality - no services should be impacted.
Best regards,
Smart Messaging Tailored Team
We send this notification again after noticing a typo on the date at the end of the intro sentence. Just to be 100% clear, date is Monday, July 2nd
We're writing to let you know that we have scheduled maintenance planned between 1:00am and 5:00am (UTC) next Monday July, 2nd.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.
Date: 02/07/2018
Time: 01:00 (UTC)
Impacted Services: All Services
Description: Release of new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We inform you that tonight we have started and completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 02:00 AM (UTC)
Maintenance end time: 05:00 AM (UTC)
Downtime: 24 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 2:00am and 5:00am (UTC) next Monday, May'7th.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 10 minutes. See the summary below for further details.
Date: 07/05/2018 (dd/mm/yyyy)
Starting Time: 02:00 am (UTC)
Impacted Services: All services
Description: Release of a new Software version with patches and enhancements.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
We are still performing some tests.
Downtime: Web platform was unavailable during approximately 11 minutes (from 13:02 to 13:13). APIs suffered a service degradation that led to high response times but there was no downtime.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
Service has been restored.
Our engineers are working to restablish full redundancy as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays or an inability to send and receive messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 21/03/2018
Time: 13:00 (UTC)
Impacted Services: All services
Description: We have detected web platform unavailability and service degradation in APIs.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 01:00 AM (UTC)
Maintenance end time: 03:30 AM (UTC)
Downtime: 23 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 26/02/2018.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 15 minutes. See the summary below for further details.
Date: 26/02/2018
Time: Between 1:00 am and 5:00 am (UTC), resulting in a maximum downtime of 15 minutes
Impacted Services: All services. While MOs will be queded by the network operator and will be delivered after the maintenance finishes, MTs during the downtime will not be processed.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team
From 14:50 to 16:58 (UTC) the platform experienced an intermittent issue impacting some customers using HTTP API. Such customers would have received an error response to their requests indicating the request could not be processed. Service is now fully restored. Testing was completed and all maintenance work is finished.
We would like to inform that the system has been restored and the service is fully recovered.
Affection time: 2 hours and 8 minutes.
Impacted Services: Partial impact on HTTP API
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
We are still performing preventive maintenance work on the system that is not affecting customers' traffic.
Our engineers are working to restablish full service as soon as possible.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing small connectivity issues with our platform, as a result you may have noticed delays or a punctual inability to send and receive messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: January, 5th 2018
Time: 14:50 (UTC)
Impacted Services: MO's will continue to be delivered, MT's will be queued and sent with seconds delay.
Description: Some services on our SMS platform / portal are being slowed by some hardware issues.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that our data center provider has scheduled a maintenance planned between 9:00 am and 10:00 am (UTC) on 21/01/2018.
We expect the maintenance activity will have no impact on clients. See the summary below for further details.
Date: 21/01/2018
Time: 9 - 10 am (UTC)
Impacted Services: Not expected
Description: DC provider is changing a switch, which is on high availability so there should be no affectation.
We apologise for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at support@tailored.bt.com.
Best wishes,
Smart Messaging Tailored Team
We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.
Maintenance start time: 2:29 AM (UTC)
Maintenance end time: 2:59 AM (UTC)
Downtime: 30 minutes
We apologise for any inconvenience this may have caused.
Best wishes,
Smart Messaging Tailored Team
We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.
Our Engineers will notify you after the work has been completed.
Best wishes,
Smart Messaging Tailored Team
We would like to inform that the system has been restored and the service is fully recovered.
We are still performing some tests.
Please accept our apologies for the inconveniences caused.
Best wishes,
Smart Messaging Tailored Team
Our engineers are working to restablish full service as soon as possible, but we still have some message queues which are clearing.
We will keep you informed and apologies for any inconvenience caused.
Best wishes,
Smart Messaging Tailored Team
We are currently experiencing connectivity issues with our platform, as a result you may have noticed delays to send and receive messages.
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Date: 14/12/2017
Time: 08:00 (UTC)
Impacted Services: All services
Description: We are experiencing connectivity issues, as a result some MT messages are being queued in our platform.
Best wishes,
Smart Messaging Tailored Team
We're writing to let you know that we have scheduled maintenance planned between 2:00 am and 5:00 am (UTC) on December, 18th 2017.
We expect the maintenance activity will have little, if any, impact, but may result in a maximum outage of a 15 minutes. See the summary below for further details.
Date: December, 18th 2017
Time: 2:00 am - 5:00 am (UTC)
Impacted Services: All services
Description: While MO SMS will be queued, MT SMS will not be queued, so not processed/sent during the critical point on the maintenance work.
We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com
Best wishes,
Smart Messaging Tailored Team