System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Three UK

Hello,

We are writing to inform you Three UK will be performing maintenance work on their systems.

Maintenance start time: 07/05/2024 - 21:00 GMT

Maintenance end time: 08/05/2024 - 05:00 am GMT

Affected products: SMS towards Three UK destinations

We apologize for any inconveniences you may experience. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Tuesday 22nd September 2020 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and the service is fully recovered. Messages are flowing but there might be some queues which will clear in the next minutes.

We are still performing some tests.

Impacted Services: Inbound and Outbound messages.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - UPDATE

Hello,

Our Network Operator is still working on their issue and we are keeping track.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Disconnection of downstream provider

Impacted Services: Inbound and Outbound SMS

Customer Impact: Messages will be queued on our platform but will not be delivered to SMS provider.

We apologize for any inconvenience caused. We'll keep you informed.

Best wishes,
Smart Messaging Tailored Team

Monday 21st September 2020 UTC

No incidents reported

Sunday 20th September 2020 UTC

No incidents reported

Saturday 19th September 2020 UTC

No incidents reported

Friday 18th September 2020 UTC

No incidents reported

Thursday 17th September 2020 UTC

No incidents reported

Wednesday 16th September 2020 UTC

No incidents reported