Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delays and queues on our email server, due to limitations put in place by recipient servers

Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes.

Best wishes, Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Delays and queues on our email server, due to limitations put in place by recipient servers

Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via the Email product/API are processed correctly, with no impact

Our engineers are working with the recipients and Microsoft to restablish full service as soon as possible.

Best wishes,
Smart Messaging Tailored Team