System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Thursday 19th December 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the Voice Service is fully recovered.

Event description: Service Degradation

Impacted Services: Voice Services

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We wish to inform you that the Global Smart Messaging Suite is currently experiencing a service issue related to our downstream provider. Please be assured that we are actively working with them to resolve the matter as quickly as possible.

Event description: Service degradation

Impacted Services: Voice Services

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Service Degradation

Impacted Services: Voice Services

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Wednesday 18th December 2024 UTC

No incidents reported

Tuesday 17th December 2024 UTC

No incidents reported

Monday 16th December 2024 UTC

No incidents reported

Sunday 15th December 2024 UTC

No incidents reported

Saturday 14th December 2024 UTC

No incidents reported

Friday 13th December 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delays and queues on our email server, due to limitations put in place by recipient servers

Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes.

Best wishes, Smart Messaging Tailored Team