System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover.

Maintenance start time: 22/08/2025 1:00 AM UTC

Maintenance end time: 22/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback.

Maintenance start time: 25/08/2025 01:00 AM UTC

Maintenance end time: 25/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 27th May 2019 UTC

Smart Messaging Tailored - Scheduled Maintenance - Correction: May 27th, scheduled 6 years ago

Hello,

We're sorry there was a mistake on our last email. Here's the correct one, setting the date in May, not April. Please accept our apologies and ignore previous email.

We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on May, 27th 2019.

Procedure and intention is not to have any impact in the Service all through this Task.

Date: 27/05/2019

Time: 01:00 to 05:00 am (UTC)

Impacted Services: NONE expected. All services will be running during the Maintenance. inbound SMS (Mobile Originating) as well as outbound SMS (Mobile Terminating) should be processed and sent normally.

Description: Release of new Software version with patches and enhancements.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Thursday 16th May 2019 UTC

No incidents reported

Wednesday 15th May 2019 UTC

No incidents reported

Tuesday 14th May 2019 UTC

No incidents reported

Monday 13th May 2019 UTC

No incidents reported

Sunday 12th May 2019 UTC

No incidents reported

Saturday 11th May 2019 UTC

No incidents reported

Friday 10th May 2019 UTC

No incidents reported