System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover.

Maintenance start time: 22/08/2025 1:00 AM UTC

Maintenance end time: 22/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback.

Maintenance start time: 25/08/2025 01:00 AM UTC

Maintenance end time: 25/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 27th May 2019 UTC

Smart Messaging Tailored - Scheduled Maintenance - Correction: May 27th, scheduled 6 years ago

Hello,

We're sorry there was a mistake on our last email. Here's the correct one, setting the date in May, not April. Please accept our apologies and ignore previous email.


We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on May, 27th 2019.

Procedure and intention is not to have any impact in the Service all through this Task.

Date: 27/05/2019

Time: 01:00 to 05:00 am (UTC)

Impacted Services: NONE expected. All services will be running during the Maintenance. inbound SMS (Mobile Originating) as well as outbound SMS (Mobile Terminating) should be processed and sent normally.

Description: Release of new Software version with patches and enhancements.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Wednesday 22nd May 2019 UTC

Smart Messaging Tailored - Scheduled Maintenance, scheduled 6 years ago

Hello,

We're writing to let you know that we have scheduled maintenance planned between 1:00 am and 5:00 am (UTC) on 22/05/2019.

We expect the maintenance activity will have no service impact. See the summary below for further details.

Date: 22/05/2019

Time: 01:00 am (UTC)

Impacted Services: No service impact is expected.

Description: Hardware Maintenance Activity.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 10th May 2019 UTC

No incidents reported

Thursday 9th May 2019 UTC

No incidents reported

Wednesday 8th May 2019 UTC

No incidents reported

Tuesday 7th May 2019 UTC

No incidents reported

Monday 6th May 2019 UTC

No incidents reported

Sunday 5th May 2019 UTC

No incidents reported

Saturday 4th May 2019 UTC

No incidents reported