System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Sunday 24th February 2019 UTC

No incidents reported

Saturday 23rd February 2019 UTC

No incidents reported

Friday 22nd February 2019 UTC

No incidents reported

Thursday 21st February 2019 UTC

No incidents reported

Wednesday 20th February 2019 UTC

Smart Messaging Tailored - Emergency Maintenance - FINAL, scheduled 6 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.

Maintenance start time: 02:00 AM (UTC)

Maintenance end time: 03:30 AM (UTC)

Downtime: 1 minute

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Emergency Maintenance - START, scheduled 6 years ago

Hello,

We are writing to let you know that we are starting a maintenance work between 02:00 am and 04:00 am (UTC).

We expect the maintenance activity will have an impact and may result in a maximum outage from 10-30 minutes. See the summary below for further details.

Date: 20/02/2019

Time: 02:00 a.m (UTC)

Impacted Services: All Services

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Tuesday 19th February 2019 UTC

Smart Messaging Tailored - Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the queues have been cleared and the service is recovered.

Description: Some customers experienced delays on outgoing SMS (mobile terminated) since 8:30 am and the queues have been totally cleared at 4:40 pm. Clients will have experienced downtime of 5 minutes between 2:06 pm and 2:11 pm.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

our Operation engineers have applied a fix and now the SMS requests are flowing with no delays. Some customers might still experience delays and high API response times due to some queues and caches still being cleared.

We will continue monitoring the system.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Our engineers have identified the issue and are working to apply a fix.

The platform is still experiencing performance issues and delays in processing SMS requests.

Please accept our apologies for the inconveniences caused. We will keep you updated.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Some customers are still experiencing delays with our platform.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Some customers are still experiencing delays with our platform.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

We are still experiencing connectivity issues with our platform.

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Some customers are still experiencing delays with our platform.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue

Hello,

We are currently experiencing issues with our platform. As a result, you may have noticed delays to send messages.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Date: 19/02/2019

Time: 08:30 (UTC)

Impacted Services: All services.

Description: Service degradation. Our platform is experiencing delays to process SMS requests.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Monday 18th February 2019 UTC

Smart Messaging Tailored - Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the queues have been cleared and the service is fully recovered.

Description: Some customers experienced delays on outgoing SMS (mobile terminated) since 9:30 am and the queues have been totally cleared at 4:15 pm.

Please accept our apologies for any inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

The system performance has been reestablished. All queues have diminished but some are still clearing hence some clients might still be experiencing small delays.

Our engineers are closely monitoring.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

The queues are decreasing and the delays should slowly be lower.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Some customers are still experiencing delays with our platform.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Some customers are still experiencing delays with our platform.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Dear Customer,

We are still experiencing delays with our platform.

Our engineers are working to re-establish full service as soon as possible.

Please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue

Hello,

We are currently experiencing issues with our platform, as a result you may have noticed delays to send and receive messages.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Date: 18/02/2019

Time: 09:30 (UTC)

Impacted Services: All services.

Description: Service degradation. Our platform is experiencing delays to process SMS requests.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team