System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 16th December 2024 UTC

No incidents reported

Sunday 15th December 2024 UTC

No incidents reported

Saturday 14th December 2024 UTC

No incidents reported

Friday 13th December 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delays and queues on our email server, due to limitations put in place by recipient servers

Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes.

Best wishes, Smart Messaging Tailored Team

Thursday 12th December 2024 UTC

No incidents reported

Wednesday 11th December 2024 UTC

No incidents reported

Tuesday 10th December 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We are still experiencing issues on our platform.

Event description: Delays and queues on our email server, due to limitations put in place by recipient servers

Impacted Services: Password reset emails, delivery report emails, reply emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via the Email product/API are processed correctly, with no impact

Our engineers are working with the recipients and Microsoft to restablish full service as soon as possible.

Best wishes,
Smart Messaging Tailored Team