Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 11/05/2022 - 00:00 am UTC

Maintenance end time: 11/05/2022 - 04:00 am UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Hello,

We are writing to inform you that our fax provider will be performing a planned maintenance on their systems.

Date and Time: Sunday, May 1, 2022 from 3 AM - 4 AM EDT, 8 AM - 9 AM GMT

Purpose: Routine Maintenance by our AWS hosting provider

What to Expect: This will require a brief, 10-minute downtime within the maintenance window. During that 10-minute downtime:

• Outbound faxes and PCI services will not be available
• Faxes sent by email will be received as usual but will only be processed after the 10-minute downtime ends
• Faxes already received in the system will be processed after the 10-minute downtime ends
• Inbound faxes may be delayed in queues
• User web portals will not be available
• API endpoints will not be available
• Faxes sent from US, Australia, and Canada may experience a 10-minute delay

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team