Wednesday 27th April 2022 UTC

Smart Messaging Tailored - Notice of Supplier Planned Service Maintenance - Fax Services only, scheduled 3 months ago

Hello,

We are writing to inform you that our fax provider will be performing a planned maintenance on their systems.

Date and Time: Sunday, May 1, 2022 from 3 AM - 4 AM EDT, 8 AM - 9 AM GMT

Purpose: Routine Maintenance by our AWS hosting provider

What to Expect: This will require a brief, 10-minute downtime within the maintenance window. During that 10-minute downtime:

• Outbound faxes and PCI services will not be available
• Faxes sent by email will be received as usual but will only be processed after the 10-minute downtime ends
• Faxes already received in the system will be processed after the 10-minute downtime ends
• Inbound faxes may be delayed in queues
• User web portals will not be available
• API endpoints will not be available
• Faxes sent from US, Australia, and Canada may experience a 10-minute delay

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team