System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We have been made aware that Three UK plan to carry out essential maintenance this evening.

Maintenance start time: 23/04/2024 - 22:00 GMT

Maintenance end time: 24/04/2024 - 06:00 GMT

Impact: There will be potential impact to Cell Broadcast Service, SMS, MMS and SSL VPN Service.

We apologize for any inconveniences caused by this work. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Friday 25th September 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2071

Maintenance start time: 25/09/2020 - 00:00 UTC

Maintenance end time: 25/09/2020 - 02:37 UTC

Impact: All services during downtime from 01:02 UTC to 01:09 UTC.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2071

Description: Failover test on our HADR infrastructure. On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This should not cause any issue and all services will be working normally while the failover test is running (apart from the 20 minutes downtime highlighted below). We will leave the system running on disaster recovery (DR) site for about 3 days. Once the failover test is complete, we will switch back to the previous configuration.

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Thursday 24th September 2020 UTC

No incidents reported

Wednesday 23rd September 2020 UTC

No incidents reported

Tuesday 22nd September 2020 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and the service is fully recovered. Messages are flowing but there might be some queues which will clear in the next minutes.

We are still performing some tests.

Impacted Services: Inbound and Outbound messages.

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - UPDATE

Hello,

Our Network Operator is still working on their issue and we are keeping track.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Disconnection of downstream provider

Impacted Services: Inbound and Outbound SMS

Customer Impact: Messages will be queued on our platform but will not be delivered to SMS provider.

We apologize for any inconvenience caused. We'll keep you informed.

Best wishes,
Smart Messaging Tailored Team

Monday 21st September 2020 UTC

No incidents reported

Sunday 20th September 2020 UTC

No incidents reported

Saturday 19th September 2020 UTC

No incidents reported