System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover.

Maintenance start time: 22/08/2025 1:00 AM UTC

Maintenance end time: 22/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback.

Maintenance start time: 25/08/2025 01:00 AM UTC

Maintenance end time: 25/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Friday 15th November 2019 UTC

No incidents reported

Thursday 14th November 2019 UTC

No incidents reported

Wednesday 13th November 2019 UTC

No incidents reported

Tuesday 12th November 2019 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 12/11/2019 01:00 am (UTC)

Maintenance end time: 12/11/2019 02:59 am (UTC)

Impact: No Services were impacted

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance, scheduled 5 years ago

Hello,

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Description: We are applying a performance enhancement for Template API

Maintenance start time: 12/11/2019 - 01:00 am UTC

Maintenance end time: 12/11/2019 - 01:30 am UTC

Impact: No service impact

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Monday 11th November 2019 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Hello,

we inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: eg: 11/11/2019 - 01:00 am UTC
Maintenance end time: eg: 11/11/2019 - 03:30 am UTC

Impact: No Services were impacted.

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 10th November 2019 UTC

No incidents reported

Saturday 9th November 2019 UTC

No incidents reported