System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Monday 26th January 2026 UTC

No incidents reported

Sunday 25th January 2026 UTC

No incidents reported

Saturday 24th January 2026 UTC

No incidents reported

Friday 23rd January 2026 UTC

Smart Messaging Tailored Platform portals Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored, and the service is fully recovered.

Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.

Impacted Services: This issue only affects users who are not using the direct URL and instead are accessing the portal through a cached browser redirection link. The portal remains accessible when using the direct link: https://tailored.bt.com

Start time: 23/01/2026 07:50 UTC

End time: 23/01/2026 09:20 UTC

The issue was downgraded to a minor level, and we can confirm that it will be fully resolved in the planned upgrade (PCR-7106) scheduled for 5 February 2026.

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored Platform portals Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.

Impacted Services: Access to the web portal only affecting redirection. The portal remains accessible when using the direct link: https://tailored.bt.com/

Start time: 22/01/2026 - 13:38 UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Thursday 22nd January 2026 UTC

No incidents reported

Wednesday 21st January 2026 UTC

No incidents reported

Tuesday 20th January 2026 UTC

Smart Messaging Tailored Platform portals Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the issue has been identified and a fix was implemented. The system has been restored and the service is fully recovered.

Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.

Impacted Services: Access to the web portal

Start time: 20/01/2026 - 8:30 AM UTC

End time: 20/01/2026 - 10:48 AM UTC

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored Platform portals Smart Messaging Tailored - Notice of Service Impacting Issue

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.

Impacted Services: Access to the web portal

Start time: 20/01/2026 - 8:30 AM UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team