Hello,
We are currently experiencing issues on Smart Messaging Tailored platform.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: Access to the web portal only affecting redirection. The portal remains accessible when using the direct link: https://tailored.bt.com/
Start time: 22/01/2026 - 13:38 UTC
Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.
Best Regards,
Smart Messaging Tailored Team
