Hello,
We would like to inform that the system has been restored, and the service is fully recovered.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: This issue only affects users who are not using the direct URL and instead are accessing the portal through a cached browser redirection link. The portal remains accessible when using the direct link: https://tailored.bt.com
Start time: 23/01/2026 07:50 UTC
End time: 23/01/2026 09:20 UTC
The issue was downgraded to a minor level, and we can confirm that it will be fully resolved in the planned upgrade (PCR-7106) scheduled for 5 February 2026.
Best wishes,
Smart Messaging Tailored Team
