Hello,
We would like to inform that the issue has been identified and a fix was implemented. The system has been restored and the service is fully recovered.
Event description: Intermittent Error 404 prompt when users are trying to login to the BT Messaging Suite portal.
Impacted Services: Access to the web portal
Start time: 20/01/2026 - 8:30 AM UTC
End time: 20/01/2026 - 10:48 AM UTC
Best wishes,
Smart Messaging Tailored Team
