System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover.

Maintenance start time: 22/08/2025 1:00 AM UTC

Maintenance end time: 22/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback.

Maintenance start time: 25/08/2025 01:00 AM UTC

Maintenance end time: 25/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Thursday 24th July 2025 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 3 weeks ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Saturday 12th July 2025 UTC

No incidents reported

Friday 11th July 2025 UTC

No incidents reported

Thursday 10th July 2025 UTC

No incidents reported

Wednesday 9th July 2025 UTC

No incidents reported

Tuesday 8th July 2025 UTC

No incidents reported

Monday 7th July 2025 UTC

No incidents reported

Sunday 6th July 2025 UTC

No incidents reported