System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for the t-mmp.com domain

Maintenance start time: 04/02/2025 - 01:00 am GMT

Maintenance end time: 04/02/2025 - 01:30 am GMT

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Saturday 30th November 2024 UTC

No incidents reported

Friday 29th November 2024 UTC

No incidents reported

Thursday 28th November 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: We are seeing delays and queues on our email server, due to limitations put in place by recipient servers.

Impacted Services: Password reset emails, delivery report emails and reports for automated SFTP processes. All other emais such as 2FA codes, reports requested from the platform or emails sent via the Email product/API are processed correctly, with no impact.

Our engineers are working with recipients and Microsoft to resolve the issue as soon as possible.

Best Regards,
Smart Messaging Tailored Team

Wednesday 27th November 2024 UTC

No incidents reported

Tuesday 26th November 2024 UTC

No incidents reported

Monday 25th November 2024 UTC

No incidents reported

Sunday 24th November 2024 UTC

No incidents reported