System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 4th November 2024 UTC

No incidents reported

Sunday 3rd November 2024 UTC

No incidents reported

Saturday 2nd November 2024 UTC

API: SMTP (email2sms) Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

Please see update regarding platform issue:

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

Our Engineers are still investigating the issue.

Best Regards,
Smart Messaging Tailored Team

Friday 1st November 2024 UTC

API: SMTP (email2sms) Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. API MO and DR traffic is not afffected at all.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

API: SMTP (email2sms) Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We are still investigating the issue on our platform pertaining to below:

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

ETA: TBA

Best Regards,
Smart Messaging Tailored Team

Thursday 31st October 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 8 months ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 31/10/2024 - 01:00 am GMT

Maintenance end time: 31/10/2024 - 05:00 am GMT

Impact: no impacted expected

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 8 months ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Wednesday 30th October 2024 UTC

No incidents reported

Tuesday 29th October 2024 UTC

No incidents reported