System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Friday 1st November 2024 UTC

API: SMTP (email2sms) Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. API MO and DR traffic is not afffected at all.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

API: SMTP (email2sms) Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We are still investigating the issue on our platform pertaining to below:

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

ETA: TBA

Best Regards,
Smart Messaging Tailored Team

Thursday 31st October 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 months ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 31/10/2024 - 01:00 am GMT

Maintenance end time: 31/10/2024 - 05:00 am GMT

Impact: no impacted expected

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 months ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Wednesday 30th October 2024 UTC

No incidents reported

Tuesday 29th October 2024 UTC

No incidents reported

Monday 28th October 2024 UTC

No incidents reported

Sunday 27th October 2024 UTC

No incidents reported

Saturday 26th October 2024 UTC

No incidents reported