System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Thursday 31st October 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 6 months ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 31/10/2024 - 01:00 am GMT

Maintenance end time: 31/10/2024 - 05:00 am GMT

Impact: no impacted expected

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 6 months ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Wednesday 30th October 2024 UTC

No incidents reported

Tuesday 29th October 2024 UTC

No incidents reported

Monday 28th October 2024 UTC

No incidents reported

Sunday 27th October 2024 UTC

No incidents reported

Saturday 26th October 2024 UTC

No incidents reported

Friday 25th October 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delay in processing emails

Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays.

If you are still having issues receiving password reset or 2FA codes emails, please contact the support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team