Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for the tailored.bt.com

Maintenance start time: 06/11/2024 - 01:00 am GMT

Maintenance end time: 06/11/2024 - 02:00 am GMT

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delay in processing emails

Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays.

If you are still having issues receiving password reset or 2FA codes emails, please contact the support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Delay in processing emails

Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays

Our engineers are working to restablish full service as soon as possible. A fix is scheduled to be implemented over night which should improve the email performance.

Best wishes,
Smart Messaging Tailored Team