System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 2nd September 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 2 of 2, scheduled 8 months ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failback to the primary site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.

Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.

Maintenance start time: 02/09/2024 - 01:00 am GMT

Maintenance end time: 02/09/2024 - 05:00 am GMT

Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.

We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 30th August 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 1 of 2, scheduled 8 months ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.

Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched to secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.

Maintenance start time: 30/08/2024 - 01:00 am GMT

Maintenance end time: 30/08/2024 - 05:00 am GMT

Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.

We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Monday 26th August 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 2 of 2, scheduled 8 months ago

Hello,

Please be informed that the BCP testing failback scheduled for September 2nd has been moved. Please see below the updated information.

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failback to the primary site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.

Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days we will switch back to the previous configuration (failback). On this second stage our primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a disruption of services for approximately 20 minutes.

Maintenance start time: 26/08/2024- 01:00 am GMT

Maintenance end time: 26/08/2024 - 05:00 am GMT

Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.

We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 23rd August 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - BCP Testing step 1 of 2, scheduled 8 months ago

Hello,

Please be informed that the BCP testing scheduled for August 30th has been moved. Please see below the updated information.

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.

Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.

Maintenance start time: 23/08/2024 - 01:00 am GMT

Maintenance end time: 23/08/2024 - 05:00 am GMT

Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.

We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Tuesday 6th August 2024 UTC

No incidents reported

Monday 5th August 2024 UTC

No incidents reported

Sunday 4th August 2024 UTC

No incidents reported

Saturday 3rd August 2024 UTC

No incidents reported

Friday 2nd August 2024 UTC

No incidents reported

Thursday 1st August 2024 UTC

No incidents reported

Wednesday 31st July 2024 UTC

No incidents reported