Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform and blocking our emails, thus generating a delay in all emails sent from the platform.

Type: Email delivery delay

Impacted Services: Email

Customer Impact: Outgoing emails are sent with delays.

We apologise for any inconvenience caused, and will keep you informed. Please contact the support for any issues you might face.

Best wishes,
Smart Messaging Tailored Team

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delay in delivering emails from the platform

Impacted Services: Emails and 2FA verfication codes

Start time: 02/07/2024 - 10:30 AM GMT

End time: 03/07/2024 - 03:00 AM GMT

Best wishes, Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Delay in delivering email from the platform

Impacted Services: Email and 2FA verification codes

Start time: 02/07/2024 - 10:30 AM GMT

Our engineers are working to restablish full service as soon as possible. Should you experience issues logging in, please contact the support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Delays in delivering emails from the platform.

Impacted Services: Email and 2FA verification codes

Start time: 02/07/2024 - 10:30 AM GMT

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon. Should you experience issues logging in, please contact the support team on support@tailored.bt.com

Best Regards,
Smart Messaging Tailored Team