System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Tuesday 7th May 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - Three UK, scheduled 1 year ago

Hello,

We are writing to inform you Three UK will be performing maintenance work on their systems.

Maintenance start time: 07/05/2024 - 21:00 GMT

Maintenance end time: 08/05/2024 - 05:00 am GMT

Affected products: SMS towards Three UK destinations

We apologize for any inconveniences you may experience. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Saturday 27th April 2024 UTC

No incidents reported

Friday 26th April 2024 UTC

No incidents reported

Thursday 25th April 2024 UTC

No incidents reported

Wednesday 24th April 2024 UTC

No incidents reported

Tuesday 23rd April 2024 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 1 year ago

Hello,

We have been made aware that Three UK plan to carry out essential maintenance this evening.

Maintenance start time: 23/04/2024 - 22:00 GMT

Maintenance end time: 24/04/2024 - 06:00 GMT

Impact: There will be potential impact to Cell Broadcast Service, SMS, MMS and SSL VPN Service.

We apologize for any inconveniences caused by this work. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Monday 22nd April 2024 UTC

No incidents reported

Sunday 21st April 2024 UTC

No incidents reported