System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Wednesday 17th May 2023 UTC

No incidents reported

Tuesday 16th May 2023 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and are currently monitoring the performance.

Impacted Services: delayed or failed SMS towards O2 UK, Lyca, Virgin Mobile and Sky

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that O2 UK, Lyca, Virgin Mobile and Sky Mobile UK are currently experiencing an issue on their platforms. The operators are working to solve the issues to restore the affected services as fast as possible.

Clients may observe delayed or failed MTs and MOs towards these networks.

Incident Start Time: 2023-05-16 13:52 UTC

We will update as soon as we have more information.

Best wishes,
Smart Messaging Tailored Team

Monday 15th May 2023 UTC

No incidents reported

Sunday 14th May 2023 UTC

No incidents reported

Saturday 13th May 2023 UTC

No incidents reported

Friday 12th May 2023 UTC

No incidents reported

Thursday 11th May 2023 UTC

No incidents reported