System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Friday 10th March 2023 UTC

No incidents reported

Thursday 9th March 2023 UTC

No incidents reported

Wednesday 8th March 2023 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED, scheduled 2 years ago

Hello,

We are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.

Please review email "BT Smart Messaging Platform Refresh - POSTPONED until March 22nd 2023" for more details.

Original Date/Time: 08/03/2023 - 00:00 am GMT

New Date/Time: 22/03/2023 - 04:00 am GMT

Best wishes,
Smart Messaging Tailored Team

Tuesday 7th March 2023 UTC

No incidents reported

Monday 6th March 2023 UTC

No incidents reported

Sunday 5th March 2023 UTC

No incidents reported

Saturday 4th March 2023 UTC

No incidents reported