System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Saturday 2nd April 2022 UTC

No incidents reported

Friday 1st April 2022 UTC

No incidents reported

Thursday 31st March 2022 UTC

No incidents reported

Wednesday 30th March 2022 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 30/03/2022 - 00:06 UTC

Maintenance end time: 30/03/2022 - 03:33 UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Tuesday 29th March 2022 UTC

No incidents reported

Monday 28th March 2022 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and the service is fully recovered.

Impacted Services: Clients may have experienced delayed or failed MOs to the UK and Australia.

Incident start time: 2022-03-28 07:39 am UTC

Incident end time: 2022-03-28 10:12 am UTC

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Impairment

Impacted Services: Incoming SMS (Mobile Originating)

Customer Impact: Clients may experience delayes or failed MOs to the UK

We apologise for any inconvenience caused, and will keep you informed.

Best wishes,
Smart Messaging Tailored Team

Sunday 27th March 2022 UTC

No incidents reported