System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Thursday 31st March 2022 UTC

No incidents reported

Wednesday 30th March 2022 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Maintenance start time: 30/03/2022 - 00:06 UTC

Maintenance end time: 30/03/2022 - 03:33 UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Tuesday 29th March 2022 UTC

No incidents reported

Monday 28th March 2022 UTC

Smart Messaging Tailored - Network / Supplier Notification - RESOLVED

Hello,

We would like to inform that Operator fixed their issue and the service is fully recovered.

Impacted Services: Clients may have experienced delayed or failed MOs to the UK and Australia.

Incident start time: 2022-03-28 07:39 am UTC

Incident end time: 2022-03-28 10:12 am UTC

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL

Hello,

We are writing to inform that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Impairment

Impacted Services: Incoming SMS (Mobile Originating)

Customer Impact: Clients may experience delayes or failed MOs to the UK

We apologise for any inconvenience caused, and will keep you informed.

Best wishes,
Smart Messaging Tailored Team

Sunday 27th March 2022 UTC

No incidents reported

Saturday 26th March 2022 UTC

No incidents reported

Friday 25th March 2022 UTC

No incidents reported