Hello,

We are writing to inform one of our providers will be performing maintenance work on their system:

Description: Scheduled Network Maintenance

Start time: 15/03/2022 - 02:00 am UTC

End time: 15/03/2022 - 06:00 am UTC

Impact

Clients will experience MT and/or MO delays on the destinations below:

• France (MT and 2-Way Short Code MO)
• New Zealand (MT and 2-Way Short Code MO)
• Belgium (2-Way Long Number MO)
• Germany (2-Way Short Code MO)
• United Kingdom (MT: EE only)

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Hello,

As you may be aware, Microsoft has been working to retire their legacy internet browser, Internet Explorer (IE), since 2015, with the introduction of Edge.
From 15 June 2022 Microsoft will fully discontinue support of IE.

Smart Messaging Tailored is fully optimised for the following browsers:

• Microsoft Edge
• Google Chrome
• Firefox
• Safari

Whilst you are still able to access Smart Messaging Tailored via IE, certain web features and functionality may not work or may cease to work over the coming months. Due to the official retirement of IE, Smart Messaging Tailor will no longer be optimised for this browser.

If you still use IE to access Smart Messaging Tailored you should save links/favourites to an alternative browser to ensure you continue to receive the best online experience.

Best wishes,
Smart Messaging Team

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Intermittent issues with accessing the web portal

Impacted Services: access to the web portal

Start time: 04/03/20022- 16:00 PM UTC

End time: 04/03/2033 - 16:40 PM UTC

Best wishes, Smart Messaging Tailored Team