System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - Disabling TLS 1.0 and 1.1 on May 12th 2025

Hello,

We are writing to inform you that, as part of our ongoing commitment to maintaining the highest standards of security and data protection, we will be disabling TLS 1.0 and 1.1 (Transport Layer Security version 1.0 and 1.1) on May 12th 2025. This change is in line with industry standards and best practices, as TLS 1.0 and 1.1 are considered outdated and less secure.

What does this mean for you?

After May 12th 2025, any systems or applications that rely on TLS 1.0 or 1.1 for secure communication may experience connectivity issues. To avoid any disruptions, we strongly recommend that you update your systems to support TLS 1.2 or higher, which offers improved security and performance.

What action should you take?

• Review your systems, applications, and devices to ensure they support TLS 1.2 or later.
• If you are unsure about your current setup, please consult with your IT team or service provider to make the necessary updates.
• If you need assistance or have questions about this change, please don’t hesitate to contact our support team.

We are committed to providing you with the best possible service and appreciate your understanding as we continue to enhance security across our systems.

Thank you for your attention to this important update. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Tuesday 15th March 2022 UTC

Smart Messaging Tailored - Notice of Supplier Planned Service Maintenance, scheduled 3 years ago

Hello,

We are writing to inform one of our providers will be performing maintenance work on their system:

Description: Scheduled Network Maintenance

Start time: 15/03/2022 - 02:00 am UTC

End time: 15/03/2022 - 06:00 am UTC

Impact

Clients will experience MT and/or MO delays on the destinations below:

  • France (MT and 2-Way Short Code MO)
  • New Zealand (MT and 2-Way Short Code MO)
  • Belgium (2-Way Long Number MO)
  • Germany (2-Way Short Code MO)
  • United Kingdom (MT: EE only)

If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Monday 7th March 2022 UTC

Microsoft Internet Explorer – End of Life, scheduled 3 years ago

Hello,

As you may be aware, Microsoft has been working to retire their legacy internet browser, Internet Explorer (IE), since 2015, with the introduction of Edge.
From 15 June 2022 Microsoft will fully discontinue support of IE.

Smart Messaging Tailored is fully optimised for the following browsers:

  • Microsoft Edge
  • Google Chrome
  • Firefox
  • Safari

Whilst you are still able to access Smart Messaging Tailored via IE, certain web features and functionality may not work or may cease to work over the coming months. Due to the official retirement of IE, Smart Messaging Tailor will no longer be optimised for this browser.

If you still use IE to access Smart Messaging Tailored you should save links/favourites to an alternative browser to ensure you continue to receive the best online experience.

Best wishes,
Smart Messaging Team

Sunday 6th March 2022 UTC

No incidents reported

Saturday 5th March 2022 UTC

No incidents reported

Friday 4th March 2022 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Intermittent issues with accessing the web portal

Impacted Services: access to the web portal

Start time: 04/03/20022- 16:00 PM UTC

End time: 04/03/2033 - 16:40 PM UTC

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Intermitent issues with accessing the web portal.

Impacted Services: access to the web portal

Start time: 04/03/2022 - 16:00 PM UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Thursday 3rd March 2022 UTC

No incidents reported

Wednesday 2nd March 2022 UTC

No incidents reported

Tuesday 1st March 2022 UTC

No incidents reported