System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

Some systems are experiencing issues

Notifications

Tuesday 22nd February 2022 UTC

No incidents reported

Monday 21st February 2022 UTC

No incidents reported

Sunday 20th February 2022 UTC

No incidents reported

Saturday 19th February 2022 UTC

No incidents reported

Friday 18th February 2022 UTC

No incidents reported

Thursday 17th February 2022 UTC

No incidents reported

Wednesday 16th February 2022 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.

Impacted Services: Internet Explorer users were impacted, when trying to send SMS campaigns form the web portal.

Start time: 16/02/2022 - 12:54 PM UTC

End time: 16/02/2022 - 14:20 AM UTC

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.

Workaround: Use different browser, such as Microsoft Edge, Chrome, Firefox. Alternatively, the numbers can be saved as contacts which will allow to use the numbers from Internet Explorer.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 2 years ago

Hello,

PCR-3924

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

PCR-3924

Maintenance start time: 16/02/2022 - 00:00 UTC

Maintenance end time: 16/02/2022 - 03:00 UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team