System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Saturday 19th February 2022 UTC

No incidents reported

Friday 18th February 2022 UTC

No incidents reported

Thursday 17th February 2022 UTC

No incidents reported

Wednesday 16th February 2022 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.

Impacted Services: Internet Explorer users were impacted, when trying to send SMS campaigns form the web portal.

Start time: 16/02/2022 - 12:54 PM UTC

End time: 16/02/2022 - 14:20 AM UTC

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Unable to enter numbers in the destination tab using Internet Explorer browser.

Workaround: Use different browser, such as Microsoft Edge, Chrome, Firefox. Alternatively, the numbers can be saved as contacts which will allow to use the numbers from Internet Explorer.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Hello,

PCR-3924

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

PCR-3924

Maintenance start time: 16/02/2022 - 00:00 UTC

Maintenance end time: 16/02/2022 - 03:00 UTC

Impact: No Services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Hello,

Change reference: PCR -3924

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Tuesday 15th February 2022 UTC

No incidents reported

Monday 14th February 2022 UTC

No incidents reported

Sunday 13th February 2022 UTC

No incidents reported