System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 22nd December 2021 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 2 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 22 December 00:30 (UTC)

Maintenance end time: 22 December 06:00 (UTC)

Impact: Up to 120 seconds of delivery delay within the change window

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - Update, scheduled 2 years ago

Hello,

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored has been extended

PCR REF : 3829

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 2 years ago

Hello,

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

PCR REF : 3829

There is expected to be a 2 minute period of extended queueing at approx 2:30am UTC

The emergency change itself is expected to be completed by 04:30am UTC

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Tuesday 21st December 2021 UTC

No incidents reported

Monday 20th December 2021 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 2 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 13:45 (UTC)

Maintenance end time: 14:00 (UTC)

Impact: Outgoing messages failed during the downtime. Incoming messages were queued and sent after the restart of the services.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 2 years ago

Hello,

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 19th December 2021 UTC

No incidents reported

Saturday 18th December 2021 UTC

No incidents reported

Friday 17th December 2021 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Possible delays in delivery reports and replies

Impacted Services: MO (mobile originated - replies) and DR (Delivery Reports)

We are currently monitoring the situation and will inform once the processing times have returned to normal levels.

Best Regards,
Smart Messaging Tailored Team

Thursday 16th December 2021 UTC

No incidents reported