System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for the tailored.bt.com

Maintenance start time: 06/11/2025 1:00 UTC

Maintenance end time: 06/11/2025 2:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Sunday 19th December 2021 UTC

No incidents reported

Saturday 18th December 2021 UTC

No incidents reported

Friday 17th December 2021 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Possible delays in delivery reports and replies

Impacted Services: MO (mobile originated - replies) and DR (Delivery Reports)

We are currently monitoring the situation and will inform once the processing times have returned to normal levels.

Best Regards,
Smart Messaging Tailored Team

Thursday 16th December 2021 UTC

No incidents reported

Wednesday 15th December 2021 UTC

No incidents reported

Tuesday 14th December 2021 UTC

No incidents reported

Monday 13th December 2021 UTC

No incidents reported