System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Saturday 12th December 2020 UTC

No incidents reported

Friday 11th December 2020 UTC

No incidents reported

Thursday 10th December 2020 UTC

No incidents reported

Wednesday 9th December 2020 UTC

No incidents reported

Tuesday 8th December 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform

Change reference: PCR-2418

Description: Release of new Software version with patches and enhancements

Maintenance start time: 08/12/2020 - 00:00 am UTC

Maintenance end time: 08/12/2020 - 04:00 am UTC

Impact: No Service Impact

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2418

Description: Release of new Software version with patches and enhancements.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Monday 7th December 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 4 years ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2376

Maintenance start time: 07/12/2020 - 01:00 am UTC

Maintenance end time: 07/12/2020 - 01:32 am UTC

Impact: No Service Impact

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 4 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2376

Description: Firewall upgrade on London 1 website

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 6th December 2020 UTC

No incidents reported