System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Saturday 4th July 2020 UTC

No incidents reported

Friday 3rd July 2020 UTC

No incidents reported

Thursday 2nd July 2020 UTC

No incidents reported

Wednesday 1st July 2020 UTC

No incidents reported

Tuesday 30th June 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Hello,

We are writing to inform you that we have completed the maintenance work on Smart Messaging Tailored.

Change reference: PCR-1654

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 30/06/2020 - 00:00 UTC

Maintenance end time: 30/06/2020 - 05:45 UTC

Impact: No Service Impact

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - UPDATE, scheduled 5 years ago

Hello,

We are writing to inform you that the maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.

Change reference: PCR-1654

The revised completion time is 30/06/2020 06:00 am UTC

Our Team will notify you after the work has been completed.

Best wishes,

Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-1654

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Monday 29th June 2020 UTC

No incidents reported

Sunday 28th June 2020 UTC

No incidents reported