System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Sunday 29th March 2020 UTC

No incidents reported

Saturday 28th March 2020 UTC

No incidents reported

Friday 27th March 2020 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Hello,

Change reference: PCR - 1408

We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 27/03/2020 00:00 UTC

Maintenance end time: 27/03/2020 04:41 UTC

Impact: No service disruption

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - UPDATE, scheduled 5 years ago

Hello,

Change reference: PCR - 1408

Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.

The revised completion time is 27/03/2020 05:30 UTC

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 5 years ago

Hello,

Change reference: PCR -1408

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance, scheduled 5 years ago

Hello,

Change reference: PCR - 1408

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Description: Emergency Maintenance

Maintenance start time: 27/03/2020 00:00 UTC

Maintenance end time: 27/03/2020 04:30 UTC

Impact: No service disruption

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Thursday 26th March 2020 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Hello,

Change reference: PCR - 1402

We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 26/03/2020 - 02:00 UTC

Maintenance end time: 26/03/2020 - 06:12 UTC

Impact: No service disruption

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - UPDATE, scheduled 5 years ago

Hello,

Change reference: PCR - 1402

Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.

The revised completion time is 26/03/2020 - 06:30 UTC

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 5 years ago

Hello,

Change reference: PCR -1402

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance, scheduled 5 years ago

Hello,

Change reference: PCR -1402

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Description: Emergency Maintenance

Maintenance start time: 26/03/2020 - 02:00 UTC

Maintenance end time: 26/03/2020 - 05:30 UTC

Impact: No service disruption

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Wednesday 25th March 2020 UTC

No incidents reported

Tuesday 24th March 2020 UTC

No incidents reported

Monday 23rd March 2020 UTC

Smart Messaging Tailored - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Hello,

Change reference: PCR - 1388

We are writing to inform you that we have completed the maintenance work on the BT Smart Messaging Tailored platform.

Maintenance start time: 23/03/2020 - 02:00 UTC

Maintenance end time: 23/03/2020 - 05:00 UTC

Impact: No service disruption

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance - START, scheduled 5 years ago

Hello,

Change reference: PCR - 1388

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Emergency Maintenance, scheduled 5 years ago

Hello,

Change reference: PCR - 1388

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Description: Emergency Maintenance

Maintenance start time: 23/03/2020 - 02:00 UTC

Maintenance end time: 23/03/2020 - 05:30 UTC

Impact: No service disruption

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team