Hello,

Change reference: PCR - 1368

Updating you to advise emergency maintenance work on Smart Messaging Tailored is progressing, with our engineers requiring some additional time to complete the work.

The revised completion time is 17/03/2020 - 05:30 UTC

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Hello,

Change reference: PCR - 1368

We are writing to inform you that the emergency maintenance work on Smart Messaging Tailored is about to start.

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Hello,

Change reference: PCR - 1368

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Description: Emergency Maintenance

Maintenance start time: 17/03/2020 - 02:00 UTC

Maintenance end time: 17/03/2020 - 03:30 UTC

Impact: No service disruption

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are writing to inform you that we will be performing emergency maintenance work on Smart Messaging Tailored.

Change reference: PCR - 1361

Description: Emergency Maintenance

Maintenance start time: 15/03/2020 - 23:30 UTC

Maintenance end time: 16/03/2020 - 03:00 UTC

Impact: No service disruption

We will email you at the beginning and end of the maintenance period.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: MT and MOs can experience delays.

Impacted Services: All services

Start time: 13/03/2020 - 09:30 AM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Outgoing and incoming messages can experience delays .

Impacted Services: All services

Start time: 13/03/2020 - 09:30 AM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.

Impacted Services: All services

Start time: 13/03/2020 - 09:30 AM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.

Impacted Services: All services

Start time: 13/03/2020 09:30 UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Outgoing and incoming messages can experience delays and users may experience disconnections.

Impacted Services: All services

Start time: 13/03/2020 - 09:30 AM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing issues on our platform.

Event description: Outgoing and incoming messages can experience delays .

Impacted Services: All services

Start time: 13/03/2020 - 09:30 AM UTC

Our engineers are working to restablish full service as soon as possible.

We will keep you informed and apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are still experiencing some issues on our platform.

Event description: You may experience delays in outgoing and incoming messages as well as disconnections.

Impacted Services: All services

Start time: 13/03/2020 09:30 UTC

Our engineers have performed a server restart, amongst other activities. Whilst the issue is still not fully resolved, improvements have been noted. We continue to monitor the situation closely and will provide an update when fully resolved.

Best wishes,
Smart Messaging Tailored Team

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Customers may have experienced delays in outgoing and incoming messages as well as disconnections.

Impacted Services: All Services

Start time: 13/03/2020 09:30 UTC

End time: 13/03/2020 20:45 UTC

Please accept our apologies for any inconveniences caused.

Best wishes, Smart Messaging Tailored Team

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: MT and MOs can experience delays.

Impacted Services: All services

Start time: 13/03/2020 - 09:30 AM UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Please accept our apologies for any inconvenience caused.

Best Regards,
Soprano Messaging Tailored Team