Dear customers,

As part of our endeavours to continuously improve on our services, we are required to undertake an emergency maintenance activity to perform some mandatory performance improvements.

The upgrade will help provide better and faster delivery performance for our SMS traffic along with their delivery receipts in return.

There is a negligible possibility of a couple of minutes delay in the processing of requests to send messages, portal access, delivery of incoming messages and delivery receipts. Please know that our team has selected a low traffic interval for this upgrade in order to minimize any potential impact on your SMS traffic.

Activity Details: Activity Description - Emergency Maintenance activity for delivery performance improvement Impact - Negligible possibility of a few minutes delay in processing of requests to send messages, portal access, delivery of incoming messages and delivery receipts. Our team will remain vigilant in order to take care of any impacts if any. Activity Start Time - Wednesday, 11-Dec-2019 @ 01:00 UTC (GMT) Activity End Time- Wednesday, 11-Dec-2019 @ 07:00 UTC (GMT)

A maintenance completion notification will be sent after the upgrade is complete.

In case you have any queries, please don’t hesitate to reach us.

Best wishes,
Smart Messaging Tailored Team

Hello,

We are writing to inform you we will be updating two of our domains certificate details next Monday.

Description: Certificate update for tailored.bt.com and enterprisemessaging.ee.co.uk

Start time: 08/12/2019 - 01:00 am UTC

End time: 08/12/2019 - 05:00 am UTC

Impact: No service impact is expected.

Best wishes,
Smart Messaging Tailored Team