System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover

Maintenance start time: 24/07/2025 - 01:00 am GMT

Maintenance end time: 24/07/2025 - 05:00 am GMT

Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 25th November 2019 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

we are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Reference: PCR #1008 and #1009

Impact: 45 minutes outage to services

Our Team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 24th November 2019 UTC

No incidents reported

Saturday 23rd November 2019 UTC

No incidents reported

Friday 22nd November 2019 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Service unavailable

Impacted Services: All services - SMS - MT and/or MO/MMS/Email and access to the web portal and APIs

Start time: 22/11/2019 - 4:12 PM UTC

End time: 22/11/2019 - 4:20 PM UTC

Please accept our apologies for any inconveniences caused.

Best wishes, Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Service unavailable

Impacted Services: All Services - SMS - MT and MO/MMS/Email and access to the web portal and APIs.

Start time: 22/11/2019 - 4:21 PM UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Please accept our apologies for any inconvenience caused.

Best Regards,
Soprano Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Hello,

We would like to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Reference: PCR #1008

Maintenance start time: 22/11/2019 - 00:36 UTC

Maintenance end time: 22/11/2019 - 01:03 UTC

Impact: Outage on services for 27 minutes

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Reference: PCR #1008

Impact: 30 minutes outage to services

Our team will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Thursday 21st November 2019 UTC

No incidents reported

Wednesday 20th November 2019 UTC

No incidents reported

Tuesday 19th November 2019 UTC

No incidents reported

Monday 18th November 2019 UTC

No incidents reported