System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Smart Messaging Tailored Platform

All services

Operational

Smart Messaging Tailored Platform portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Smart Messaging Tailored Support Center

Email support

Operational

Phone support

Operational

Platform Uptime (%) – UTC time
API Response Time (seconds) – UTC time

Scheduled Maintenance

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover.

Maintenance start time: 22/08/2025 1:00 AM UTC

Maintenance end time: 22/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback.

Maintenance start time: 25/08/2025 01:00 AM UTC

Maintenance end time: 25/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 30th September 2019 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - POSTPONED, scheduled 5 years ago

Hello,

we are writing to inform you that the upcoming maintenance window on Smart Messaging Tailored has been postponed.

Original Date/Time: 03/09/2019 - 01:00 am UTC.
New Date/Time: 30/09/2019 - 01:00 am UTC.

Description: Rolling restart to update Security Protocols.

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Sunday 8th September 2019 UTC

No incidents reported

Saturday 7th September 2019 UTC

No incidents reported

Friday 6th September 2019 UTC

No incidents reported

Thursday 5th September 2019 UTC

No incidents reported

Wednesday 4th September 2019 UTC

No incidents reported

Tuesday 3rd September 2019 UTC

No incidents reported

Monday 2nd September 2019 UTC

No incidents reported