System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 1 of 2 BCP Failover.

Maintenance start time: 22/08/2025 1:00 AM UTC

Maintenance end time: 22/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: 2 of 2 BCP Failback.

Maintenance start time: 25/08/2025 01:00 AM UTC

Maintenance end time: 25/08/2025 05:00 AM UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 8th July 2019 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 6 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: Monday 08/07/2019 01:00 am UTC

Maintenance end time: Monday 08/07/2019 05:00 am UTC

Impact: No Service Impact is expected.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 21st June 2019 UTC

No incidents reported

Thursday 20th June 2019 UTC

No incidents reported

Wednesday 19th June 2019 UTC

No incidents reported

Tuesday 18th June 2019 UTC

No incidents reported

Monday 17th June 2019 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Intermittent issues when accessing the web platform.

Start time: 17/06/2019 01:05 pm UTC

End time: 17/06/2019 01:45 pm UTC

Please accept our apologies for any inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing intermittent issues on accessing Smart Messaging Tailored platform.

Start time: 17/06/2019 01:05 pm UTC

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Please accept our apologies for any inconvenience caused.

Best Regards,
Soprano Messaging Tailored Team

Sunday 16th June 2019 UTC

No incidents reported

Saturday 15th June 2019 UTC

No incidents reported