System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 16th April 2019 UTC

No incidents reported

Monday 15th April 2019 UTC

Smart Messaging Tailored - Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the issue has been solved and the service is fully recovered.

Impacted Services: Customers have experienced delays in message delivery during the incident time. This issue has been solved and customers should not be experiencing any delay.

Issue started: 05:10 a.m. (UTC)
Issue finished: 09:58 a.m. (UTC)

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

Queues have been reduced to normal sizes and currently messages are not experiencing delays.

Our Team is still monitoring the system and we will provide an update very soon.

Please accept our apologies for the inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

The issue has been identified, however we are still experiencing delays on message delivery.

Our engineers are working to fully deplete the messaging queues so service is back to normal.

We will keep you informed and please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue - UPDATE

Hello,

The issue has been identified, however we are still experiencing delays on message delivery.

Our engineers are working to fully deplete the messaging queues so service is back to normal.

We will keep you informed and please accept our apologies for any inconvenience caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Service Impacting Issue

Hello,

We are currently experiencing issues with our platform. As a result, you may have noticed delays to send messages.

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Date: 15/04/2019

Time: 07:00 (UTC)

Impacted Services: Outgoing (Mobile Terminated) SMS are experiencing delays in delivery.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Scheduled Maintenance - FINAL, scheduled 6 years ago

Hello,

We inform you that we have completed the maintenance work on the BT Smart Messaging Tailored products.

Maintenance start time: 01:00 AM (UTC)

Maintenance end time: 03:57 AM (UTC)

Downtime: 0 minutes

We apologise for any inconvenience this may have caused.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Scheduled Maintenance - START, scheduled 6 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on the BT Smart Messaging Tailored Product, planned to last around 30 minutes.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 14th April 2019 UTC

No incidents reported

Saturday 13th April 2019 UTC

No incidents reported

Friday 12th April 2019 UTC

No incidents reported

Thursday 11th April 2019 UTC

No incidents reported

Wednesday 10th April 2019 UTC

No incidents reported