Hello,

Please see update regarding platform issue:

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. 2FA, Connect API - EMAIL, Reset passwords, Email2SMS are still working.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

Our Engineers are still investigating the issue.

Best Regards,
Smart Messaging Tailored Team

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: DR and MO notifications via email are stuck in our system. They might come with delay or may not be delivered. API MO and DR traffic is not afffected at all.

Impacted Services: Email-to-sms only.

Start time: 01/11/2024 - 08:00 AM

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 31/10/2024 - 01:00 am GMT

Maintenance end time: 31/10/2024 - 05:00 am GMT

Impact: no impacted expected

Best wishes,
Smart Messaging Tailored Team