System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 31/10/2024 - 01:00 am GMT

Maintenance end time: 31/10/2024 - 05:00 am GMT

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Certificate update for the tailored.bt.com

Maintenance start time: 06/11/2024 - 01:00 am GMT

Maintenance end time: 06/11/2024 - 02:00 am GMT

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you require a copy of the new certificate, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Monday 28th October 2024 UTC

No incidents reported

Sunday 27th October 2024 UTC

No incidents reported

Saturday 26th October 2024 UTC

No incidents reported

Friday 25th October 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - RESOLVED

Hello,

We would like to inform that the system has been restored and the service is fully recovered.

Event description: Delay in processing emails

Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays.

If you are still having issues receiving password reset or 2FA codes emails, please contact the support team at support@tailored.bt.com

Best wishes, Smart Messaging Tailored Team

Thursday 24th October 2024 UTC

Smart Messaging Tailored - Notice of Service Impacting Issue - UPDATE

Hello,

We are still experiencing issues on our platform.

Event description: Delay in processing emails

Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays

Our engineers are working to restablish full service as soon as possible. A fix is scheduled to be implemented over night which should improve the email performance.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Service Impacting Issue - INITIAL

Hello,

We are currently experiencing issues on Smart Messaging Tailored platform.

Event description: Delay in processing emails

Impacted Services: Outgoing emails such as password reset, 2FA authentication codes, reports are arriving with delays

Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.

Best Regards,
Smart Messaging Tailored Team

Wednesday 23rd October 2024 UTC

No incidents reported

Tuesday 22nd October 2024 UTC

No incidents reported