System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 13/10/2020 - 00:00 am UTC

Maintenance end time: 13/10/2020 - 04:00 am UTC

Impact: No Service Impact is expected.

We apologize for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Notifications

Thursday 1st October 2020 UTC

No incidents reported

Wednesday 30th September 2020 UTC

No incidents reported

Tuesday 29th September 2020 UTC

No incidents reported

Monday 28th September 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 3 days ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2072

Maintenance start time: 28/09/2020 - 00:00 UTC

Maintenance end time: 28/09/2020 - 03:26 UTC

Impact: All services during downtime from 01:01 UTC to 01:07 UTC

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 3 days ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2072

Description: Failback on our HADR infrastructure. After running the system on DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this second stage our Primary site will be switched back to Primary and our DR site will be switched to DR again. This failback should cause a maximum disruption of services for 20 minutes.

Impact: All services during a maximum of 20 min. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during downtime.

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Sunday 27th September 2020 UTC

No incidents reported

Saturday 26th September 2020 UTC

No incidents reported

Friday 25th September 2020 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 6 days ago

Hello,

We are writing to inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2071

Maintenance start time: 25/09/2020 - 00:00 UTC

Maintenance end time: 25/09/2020 - 02:37 UTC

Impact: All services during downtime from 01:02 UTC to 01:09 UTC.

Best wishes,
Smart Messaging Tailored Team