System Status

Welcome to the Smart Messaging Tailored Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Smart Messaging Tailored - Notice of Planned Service Maintenance

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 18/06/2026 - 00:00 UTC

Maintenance end time: 18/06/2026 - 04:00 UTC

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Notification Details:

Impacted Services: International message delivery

Start of Event: 2026-06-20, 22:00 UTC

End of Event: 2026-06-20, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 3rd February 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance, scheduled 5 years ago

Hello,

We are writing to inform you we will be performing maintenance work on Smart Messaging Tailored.

Description: TLS v1 decommissioning

PCR-1922

Maintenance start time: 03/02/2021 - 01:00 am UTC

Maintenance end time: 03/02/2021 - 02:30 am UTC

Impact: No Service Impact is expected

Please make sure that you have migrated to TLS v1.2 prior to this date.

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@tailored.bt.com

Best wishes,
Smart Messaging Tailored Team

Friday 22nd January 2021 UTC

No incidents reported

Thursday 21st January 2021 UTC

No incidents reported

Wednesday 20th January 2021 UTC

No incidents reported

Tuesday 19th January 2021 UTC

Smart Messaging Tailored - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Hello,

We inform you that we have completed the maintenance work on BT Smart Messaging Tailored platform.

Change reference: PCR-2512

Maintenance start time: 19/01/2021 - 00:00 UTC Maintenance end time: 19/01/2021 - 01:39 UTC

Impact: No services were impacted.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on Smart Messaging Tailored.

Change reference: PCR-2512

Our Engineers will notify you after the work has been completed.

Best wishes,
Smart Messaging Tailored Team

Monday 18th January 2021 UTC

No incidents reported

Sunday 17th January 2021 UTC

Smart Messaging Tailored - Network / Supplier Notification - Delays toward 3 UK - RESOLVED

Hello,

We would like to inform that the fix implemented by the carrier has solved the issue and no futher delays have been observed.

Impacted Services: Delays towards 3 UK destinations

Please accept our apologies for the inconveniences caused.

Best wishes,
Smart Messaging Tailored Team

Saturday 16th January 2021 UTC

Smart Messaging Tailored - Network / Supplier Notification - UPDATE - Delays toward 3 UK

Hello,

Our Network Operator have implemented a fix and are monitoring the results.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best wishes,
Smart Messaging Tailored Team

Smart Messaging Tailored - Network / Supplier Notification - INITIAL - Delays toward 3 UK

Hello,

We are writing to inform that one of our suppliers is currently observing delays for a portion of traffic towards 3 UK. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Impairment

Impacted Services: Clients may experience delayed MTs towards 3 UK

We apologise for any inconvenience caused, and will keep you informed.

Best wishes,
Smart Messaging Tailored Team